Dear Sir,

I have looked at the request you have sent me about your pc and have analysed the fault
you are having, and I see you are having problems with your system and that it is powering
off at random points in time. As a result of this I would recommend a upgrade of your system
components. Therefore I have chosen new hardware which should help you fault of shutting
down randomly. which means you can have better performance. Also a better chance of you
computer being at good standing for a long period of time.
what will be installed

what will be maintained

1. RAM

the dust collected inside the case

2. CPU

check for hard drive errors

3. power supply

make sure cables are connected correctly

4. router

clean out the fans

5. hard drive

tie cables

6. scanner
To improve the performance of the computer you need a new cpu and RAM. The cpu will
work with the ram by allowing more numbers to be processed and stored meaning the
computer will be able to handle more tasks better. This means it will have better
performance.
The fault of the pc being shut down randomly at random times can be caused by a fault in
the power supply so i have included a new power supply for your computer.
Installing a new hard drive will allow more storage size on the computer and will allow more
work to be saved.
installing a scanner to the machines will mean that any handwritten documents can be
scanned onto the computer for safe keeping.
placing a router in the business will allow you to send emails have a website and much
more.
there will be problems such as time constraint and workers not be able to do any work.
this should take about 2 and half hours per pc but in my opinion it would be worth it. but like i
said you will be 1 member of staff short for about 2 and a half hours each day.

To install components I first need to open the computer case to access all the components
that need installing. Before touching anything inside the computer I need to layout an
antistatic mat and attach the wrist strap to my wrist. But first remove any jewelry and tie long
hair back. After that ensure all work area is clear, and make sure there is no liquid
substances around.
The tools I need are : 1 cross-head screwdriver
1 slot-head screwdriver 3.2 mm
1 pair of three-prong tweezers
1 pair of mounting tweezers
1 tube for small parts
1 IC extractor
1 torch
1 extension for ratchet bits
1 adjustable ratchet screwdriver
1 side cutter
1 long-nose pliers
1 artificial leather case
Kit with 10 bits and 2 sockets:
2 slot inserts: 7 and 5 mm
2 cross slot socket bits PH.1 and PH.2
5 torque inserts T-10, T-15, T-20, T-25, T-30
2 sockets: 6.4 mm (1/4") and 4.8 mm (3/16")
1 adapter for sockets
Thermal paste
Anti static mat with wrist strap
Can of compressed air
Installing A New CPU:
1. Locate the CPU socket
I will locate the CPU socket on the motherboard.
2. Open the CPU socket
then gently lift the CPU socket lever to the upright position to open the socket.
3. Align the processor
Locate the diagonal corner (golden triangle) on the upwards facing side of the processor. Align the processor so
that this corner matches on the processor and the socket.
4. Insert the processor
then I will carefully place the CPU into the socket in a straight and downwards motion.
5. Lock the processor
Push the lever back into its original position to lock the processor.

6. Apply thermal paste

Apply an even layer of thermal paste on the surface of the installed processor. It is highly recommended that I
use a plastic card to spread the thermal paste evenly, or use my finger with a new and clean plastic bag over it
instead. This prevents contamination of the thermal paste.

7. Align the heatsink

Place the heatsink atop the processor; align the heatsink so that its clamps/clips are in line with the mounting
holes on the motherboard.
refer to the heatsink/cooler manual for precise instructions.
8. Mount the heatsink
Clamp/Mount the heatsink in place using the proper technique
Be careful at this step since the motherboard and/or the CPU will be under a lot of pressure, and the screwdriver
(which may not be necessary) can cause serious damage to the motherboard in the case of a slip.
9. Attach the heatsink fan header
Finally attach the heatsink power connector to the CPU fan header located on the motherboard and make sure it
is properly plugged in.

Installing R.A.M:
1. Remove any cards or internal components necessary to give myself unobstructed access to
RAM sockets.
2. Pick up the SIMM (single in-line memory module) or DIMM (dual in-line memory module) by
the ends without touching pins or chips.
2. If adding a SIMM, find the notched end and turn the SIMM so that it is opposite to the existing
RAM card(s). Insert the SIMM into the socket. If adding a DIMM, insert the DIMM straight in
so that it is standing upright to the motherboard.
2. Use slight pressure to keep a SIMM from backing out while rotating the module to an upright
position perpendicular to the motherboard.
2. Make sure the small holes on each side of a SIMM fit into holders.
2. Feel or hear retaining clips lock a SIMM into the socket; close the side clips on a DIMM.
2. Gently try to pull the module out to ensure it is locked in position.

Installing a power supply

1. Turn off the PC and unplug it

find the PCs old power supply sitting in a corner of the PCs case. The of power supplys fits
nicely against the back of thePC so that its built-in fan can blow out the hot air. On its other
side, dozens of colorful cables flow from a small hole.

2. Make sure the new power supplys cables will plug into the correct places

3. Unplug the power cables from the motherboard (the large, flat, circuitry-and-slot-filled
board).
Two power supply cables plug into the motherboard: one pushes into a large, 20- or 24-pin
connector (left), the other pushes into a smaller, 4-, 6-, or 8-pin connector (right). On
motherboards set up to run two video cards, ill also remove a four-pin connector that looks
just like the ones plugging into older CD/DVD drives

4. Unplug the power cables from the hard drives and the CD/DVD burners, as well as any
other places on the motherboard.

Motherboards usually include small four-pin connectors for controlling switches and fans. The
old power supply will probably have some dangling cables that dont plug into anything.
(Those cables are thoughtfully supplied to power any future upgrades.)

5. Remove the four screws that hold the power supply to the computers case.
Be careful not to remove the screws holding the power supplys internal fan. To see which
screws are which, try loosening the screws slightly and wiggling the power supply from inside
the case. Also, the screws that hold the power supply in place are generally closer to the
outside edge of the computers rear. The screws that hold the fan are generally closer to the
fans edge.

6. Lift out the power supply.

If the power supply is cramped, I may need to loosen the screws holding some drives in place
and pull them forward a bit. If the power supply still wont come out, I need to make sure that I
have removed all the screws. Some power supplies have extra screws around their base to
hold them down.

7. Plug the new power supply into the wall before installing it, just to listen for the fan.
If the fan doesnt work, return the power supply for one that works. If I do hear the fan, though,
unplug the power supply before beginning to install it.

8. Make sure that the power supplys voltage is set correctly, if necessary.
On the back of some power supplies, near the fan, a red switch toggles the power to either 120
volts or 220 volts. I need to make sure that the switch is set to 220 volts. Because my country
uses 220 volts.

9. Place the new power supply in the old ones place, and tighten the screws, then
reconnect the cables to the motherboard, the drives, the fans, and the power switch.

10.

Reconnect the power cord and plug the computer back in.

Its power cord should push into the socket near the fan.

12.

Turn on the power and see whether it works.

13.

If the fan is not spinning, try plugging a lamp into the power outlet to make sure

that the outlet works.

If the outlet works, exchange the power supply for a new, working one.

Installing a new router:-

STEP 1 Drill two pilot holes into the surface.

94 mm apart

STEP 2 Insert a screw into each hole, leaving a gap between the surface and the base of the

screw head of 1 to 1.2 mm.

STEP 3 Place the router wall-mount slots over the screws and slide the router down until the

screws fit snugly into the wall-mount slots.

Rack Mounting RV082 or RV016

I can mount the RV082 or RV016 in a standard size, 19-inch (about 48 cm) wide rack.
The router requires 1 rack unit (RU) of space, which is 1.75 inches (44.45mm) high.
Mounting brackets are provided.

CAUTION Do not overload the power outlet or circuit when installing multiple devices in a rack.

STEP 1 Place the router on a hard, flat surface.

STEP 2 Attach one of the supplied rackmount brackets to one side of the router with

the supplied screws. Secure the bracket tightly

STEP 3 Follow the same steps to attach the other bracket to the opposite side.

STEP 4 Use suitable screws to securely attach the brackets to any standard 19-inch rack.

3 Connecting the Equipment

STEP 1 Make sure that all network devices are powered off, including the router, PCs, Ethernet

switches, and broadband network device (DSL or cable modem).

STEP 2 To connect a computer or server that will be a DMZ host:

RV042, RV042G, and RV082: Connect an Ethernet cable from the DMZ/Internet port to the
DMZ host.

RV016: Connect an Ethernet cable from the DMZ port to the DMZ host.

STEP 3 To connect other network devices, such as computers, print servers, or Ethernet

switches, connect an Ethernet cable from a numbered LAN port to the network device.

STEP 4 Power on the broadband network device(s).

STEP 5 Use the power adapter (RV042 and RV042G) or the power cable (RV082 and RV016) to

connect the router to a power outlet. The System status light is green.

STEP 6 Power on the other network devices.

4 Getting Started with the Configuration

STEP 1 Connect a computer to a numbered LAN port on the router. The PC will become a DHCP

client of the router and will receive an IP address in the 192.168.1.x range.

STEP 2 Start a web browser. To use the configuration utility, I need a PC with Internet Explorer,

google chrome, Firefox, or Safari.

STEP 3 In the address bar, enter the default IP address of the router:

192.168.1.1

STEP 4 When the login page appears, enter the default username admin and the default password

admin (lowercase).

STEP 5 Click Login. The System Summary page appears.

The routers default settings are sufficient for many small businesses. the Internet Service
Provider may require additional settings. On the System Summary page, check the WAN
Status to see if the router was able to receive an IP Address. If not, continue to the next
step.

STEP 6 To use the setup wizard to configure the Internet connection, click Setup Wizard on the

System Summary page, or click Wizard in the navigation tree. In the Basic Setup section,
click Launch Now. Follow the on-screen instructions.

If the web browser displays a warning message about the pop- up window, allow the
blocked content.

STEP 7 To configure other settings, use the links in the navigation tree.

Cisco strongly recommends setting a strong administrator password to prevent

unauthorized access to the router. For more information about all settings, refer to the
online Help and the Cisco Small Business RV0xx Series VPN Router Administration Guide.

Troubleshooting Tips

If there is any trouble connecting to the Internet or the web-based configuration utility:

Verify that the web browser is not set to Work Offline.

Check the Local Area Connection settings for the Ethernet adapter. The PC needs to obtain
an IP address through DHCP. Alternatively, it can have a static IP address in the 192.168.1.x
range with the default gateway set to 192.168.1.1 (the routers default IP address).

Verify that the settings are entered correctly in the Wizard to set up the Internet connection,
including the username and password if required.

Try resetting the modem and the router by powering off both devices. Next, power on the
modem and let it sit idle for about 2 minutes. Then power on the router. I should now
receive a WAN IP address.

Check the DHCP IP address range of the modem. If the modem uses the 192.168.1.x range,
disconnect the cable from the modem to the router, and then launch the router
configuration utility. In the navigation tree, choose Setup > Network. Enter a new Device IP
Address, such as

10.1.1.1 or 192.168.0.1. Alternatively, if I have a DSL modem, leave all settings as they are and
instead ask the ISP to put the DSL modem into bridge mode.

http://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv0xx/quick_start/guide/RV0xx
_QSG_78-19481.pdf

installing a new hard drive

Connect the SATA Cable to the Motherboard

4. If needed connect a Molex to SATA converter

5. Put the harddrive into one of the free slots and connect the SATA power cable and

the SATA Cable (Red)

Step 2. Checking if it's working

1. Turn on the PC

2. Go into system BIOS, and look if it shows the newly installed Hard Drive along with
the rest of the system info

Step 3. Formatting and Using the Hard Drive

1. Click start menu then right click Computer in the right panel and then click "Manage"

2. Enter the "Disk Management" (Look in the left pane)

3. I should now be able to see the Hard Drive in there as Unallocated space

4. Right Click the Bar in the bottom and click "New Simple Volume"

5. Follow the wizard, choose a name, amount of space the partion should have and the
Drive letter.

6. Now I should be able to see the new Hard drive in "Computer"

Installing a scanner

1.

Turn the scanner on.

2.

If its not using a Plug and Play device or Windows doesnt have the driver for that device, I should
see the Found New Hardware message.

3.

Click the Found New Hardware message, click Yes, This Time Only, and then click Next
again.

4.

I only need to do this step if I dont permit Windows 7 to automatically connect to Windows Update.
Otherwise, I won't see the Found New Hardware Wizard.

5.

If a CD was included with the scanner, insert it in the CD drive and click Next.

6.

Windows 7 searches for the scanner driver software and installs it.

7.

Choose StartControl Panel and type scanners in the Search box.

8.

Windows returns a set of links.

9.

Click the View Scanners and Cameras link.

10. The Scanners and Cameras window appears.

11. Click the Add Device button and then click Next.
12. The Scanner and Camera Installation Wizard window appears. When I click Next, the next screen
of the wizard appears.
13. Click a Manufacturer in the list on the left and then click a model in the list on the right.
14. Now its just a matter of following the wizard directions based on the model of scanner chosen and
whether i have a manufacturers disc (a CD- or DVD-ROM). If there was no disc included,
Windows can help by downloading the software from the Internet.
15. When I reach the end of the wizard, click Finish.
16. The installation is complete.

Once completed get a can of compressed air and clean any remaining dust from the
inside of the computer and then re-attach the side of the case to the actual case.

Troubleshooting Solutions
If any problems please follow these instructions:

Are all the cables to this computer tightly in their sockets?

Is the power cable properly seated at the socket and power supply?
Is the cable that connects the computer to the monitor squarely seated in its socket with the
thumbscrews finger-tight?
Are any of the expansion slot covers at the back loose so that the adapter cards have
loosened?
Was the computer recently dropped or jarred?
Are there any missing screws?
Ensure adapter cards and RAM are properly secured.
Verify all cooling fans are operating properly.
Ensure there are no wires trapping any components.

Ways to gather information about the problem from the computer:

Could not access safe mode from menu.
Computer boots from a Windows startup disk.
The hard drive can be accessed manually.
If you have any other problems and have access to the internet then search online for repairs by
searching the fault you are having.

close with customer

I will discuss with customer the solution implemented and then have the customer verify that
the problem is solved. Then provide all paperwork to customer. Then write down the steps of
solutions in the work order and in the technicians journal. Then write what components was
used in repairing the computer. And finally record time spent to resolve the problem.

Hardware

Devices/Tools

Software

Scanner

1 cross-head screwdriver

Scanner driver and Scanning

software

RAM

1 slot-head screwdriver 3.2 mm

RAM testing software

Optical drive

Compressed air

CPU

1 pair of three-prong tweezers

Power
Supply

1 tube for small parts

Router

1 pair of mounting tweezers

Hard drive

1 side cutter
1 long-nose pliers
1 adjustable ratchet screwdriver
1 artificial leather case
1 IC extractor
1 extension for ratchet bits
1 torch
Kit with 10 bits and 2 sockets:
2 cross slot socket bits PH.1 and PH.2
2 slot inserts: 7 and 5 mm
5 torque inserts T-10, T-15, T-20, T-25, T30
2 sockets: 6.4 mm (1/4") and 4.8 mm
(3/16")
1 adapter for sockets

Thermal paste