Professional Documents
Culture Documents
Students:
Gareth Forbes - s2944217
Matthew Britt - s2853117
Jessica Stevens-Farmer - s2937476
Sandeep Kaur - s2922944
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Ver.
Author
Addition/Alteration
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Jessica Stevens-Farmer
assigned section 5
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Completed section 5
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Matthew Britt
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work that needed work/
was incomplete. Did
Prototype
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Gareth Forbes
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8/5/15
assigned section 1, 2
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assigned section 4
Completed Section 4
Completed Prototype
Completed Structural
Design
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prototype.
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completed section 3
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completed personas
Assigned section 8
Completed section 8
Sandeep Kaur
assigned section 3
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Table of Contents
1. Introduction
1.1. Purpose of this Document
1.2. Scope of this document
2. Background
3. Target audience
3.1. Audience beliefs
3.2. Audience levels
3.3. Audience demographics
3.4. Audience expectations
4. Problem Statement
5. Goals
5.1. Usability Objectives
5.2. Single message
5.3. Mandatory elements
5.4. Deliverables
6. Alpha Design
6.1.
Structural Design
6.2.
Visual Design
6.3
Prototypes
7.Test
7.1
Test Plan
7.2
Test Result
8.Final Design
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1. Introduction
1.1.
1.2.
2. Background
Fiscal the Fraud Fighting Ferret Cyber Safety Program is an initiative
developed by the Fraud and Cyber Crime Unit within the Queensland
Police Service. This program aims to encourage school children to
accept the responsibility of being Fiscals Deputy, to learn about
cyber safety, online threats and responsible online behaviour, and to
share this information with their family.
Our role in this project is to develop an engaging user interface
design for Queensland Police to use when moving forward with the
development of the application.
The Fraud and Cybercrime Unit is in discussion with Samsung
regarding the pre-installation of an application on all their mobile
devices. The audience for this application is both children and
adults. This application will be of great value to the Cyber Crime
Unit, as it will help to educate users on the dangers of not protecting
your identity while online. Children will benefit greatly for using this
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3. Target audience
Since Fiscal the Fraud Fighting Ferret program is mainly focused on
providing awareness to primary school children about cyber safety.
So the main target audience for this program are primary school
students. Teachers and parents of these students are also
categorized as the audience for this project.
To figure out the audience for this project, we did a complete
research on Fiscal the Fraud Fighting Ferrets website and we did the
research on Queensland Polices visit to different schools. We
performed online research to discover who were involved in this
project, who was directly addressed by the Queensland Police, and
who is indirectly related to this project.
3.1.
Audience beliefs
3.2.
Audience level
this project are the primary school students. This project is not only
limited to students, but the teachers and parents of those students
are also involved. A secondary level audience for this project are
teachers and parents of the students (primary level audience).
Tertiary level audience are not normally directly related with the
project, they are only those who could have an interest in the
project. For this project, tertiary level audience are anyone with a
Samsung mobile device, meaning they are a potential user.
We are looking forward to consolidating the existing client-base
instead of appealing it to a new market.
3.3.
Audience demographics
clearly infer the buttons function within the application. The design
should also reflect the literacy level of the target audience, allowing
for greater understanding of the concepts within.
3.4.
Audience expectations
4. Problem Statement
The main problem that the Fiscal the Fraud Fighting Ferret Cyber
Safety Program is looking to solve is to instruct young children and
adults alike to be safe while browsing the internet and be safe with
any personal information. This includes keeping virus databases
updated, limit the amount of information posted online, to change
your password regularly, shredding documents instead of putting
them in the bin as well as never giving your personal information
over the phone. These Topics will be covered in a simple, easy to
use program that can be used by people aged from as young as 4
years old to people aged 80+. A simple, user friendly layout will be
used.
Most of these topics covered by the program are not 100% suitable
for children, such as shredding information and updating a
database. These are aimed at older users. This will be defined within
the application and will be simplified for a younger audience as
shredding information is extremely dangerous for a young child and
keeping a virus database up to date is too complicated.
The Fiscal the Fraud Fighting Ferret Cyber Safety Application
development process may encounter problems that can affect the
development time frame. These problems may include time
restraints, limitations within the design phase, developers who
encounter sickness and/ or personal matters. There is no budget for
the program, but time can definitely be an issue if things go wrong.
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5. Goals
5.1.
Usability Objectives
The usability objectives for this project are for the user interface to
be efficient, effective, engaging, error tolerant and easy to use in
order to meet usability requirements for the audience. Due to the
audience being mostly school students, teachers and parents, the
design needs to be easy to use without the need for a manual, it
must be engaging enough to keep their attention while also have
the underlying message of the application which is promoting the
cyber safety message. I.e through the use of video and the
character art throughout the interface.
To measure the overall usability of the design we will employ a
number of methods. They will be as follows:
1. To measure the efficiency of the designs usability we
will be using a metric known as the Number of Clicks Metric.
This will allow us to identify whether the design reaches an
ideal number of user interactions to perform particular tasks in
the application.
2. To measure the effectiveness and level of engagement
achieved with the design, we will observe members of our
primary audience as they test the design and determine
whether they successfully navigate through the application,
unprompted and with apparent enthusiasm, making sure that
throughout the use of the application they are presented with
all of the inherent information, particularly Fiscals Five Safety
Tips.
3. To measure the designs error tolerance, we will use a
metric known simply as the Errors metric. This can be
performed in conjunction with the aforementioned method of
measuring effectiveness and level of engagement, but is a
separate metric as it records any instance of a user
performing any unintended action or making any mistake.
4. Finally to measure the designs ease of use, two metrics
will be used, first being a metric known as Task Level
Satisfaction metric, and second being Test Level Satisfaction
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5.2.
Single message
The primary message that the product needs to convey are the
Queensland Police Force's cyber safety tips which will be conveyed
through Fiscal the Fraud Fighting Ferret.
1. Limit the amount of information you post online. Never
post your full name and date of birth
2. Make sure you update your antivirus software.
3. Never give out personal details to anyone who calls you
on the telephone or sends an email or text. Talk to your
parents first.
4. change your password regularly and never use your
date of birth or anything too obvious - Never give out your
password to your friends.
5. Shred documents containing your personal information Never just put them in the bin.
and overall, encourage children to learn about cyber safety, online
threats and responsible online behaviour and also share this
information with their family. Being that the application is being
developed in conjunction with the Queensland Police Cyber Crime
Unit, parents and teachers of children will feel a higher level of trust
for the material presented. The application design focuses on
repetition of information which helps to make the information more
memorable to the audience.
5.3.
Mandatory elements
5.4.
Deliverables
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6.
Alpha Design
Susan - Adult
Susan is an adult who aims to provide a
better cyber environment to the children of
this generation.
Characteristics
To fight cyberbullying
Goals
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Behaviours
Colour preference
1Light
Colours
10 Bright
Colours
10 Completely
motivated
Technology
1Not good
at
10 Fabulous
at
Each colour on the above chart represents an instance of the persona, so the placement of
the colour indicates the response to the behaviour question by that instance.
5 - 12 years old
Is tech-savvy
Prefers bright colours
To fight cyberbullying
Goals
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Behaviours
Colour preference
1Light
Colours
10 Bright
Colours
10 Completely
motivated
Technology
1Not good
at
10 Fabulous
at
Each colour on the above chart represents an instance of the persona, so the placement of
the colour indicates the response to the behaviour question by that instance.
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Home page is linked to the other pages- Fiscals five tips, Fiscals
Fraud Quiz and Parental Information. The page Parental
Information is linked to the external Fiscal web page. Fiscal five
tips page is linked to the five other pages each describing each of
the tips in detail. All these pages are linked back to the home page
and to each other as well. The page showing tip 1 is linked to the
page showing tip 2 for easy navigation and so on. Fiscals Fraud
Quiz page is linked to the group of pages each asking one question
and each page linking to the other page.
Layout:
As mentioned previously in this document, the layout and overall
design is targeted towards both children and parents/teachers and
therefore the layout is simple, easy to use touchscreen design so
that it is not too difficult to navigate. This was based upon two of our
research personas Susan and Toby, as it was evident that Susan
preferred an easier to use layout as she was not as technology
savvy and therefore an easier design was needed.
Below is an example screen using a point-and-click design to
demonstrate the concept we are borrowing from.
Visual Elements:
1st Page - Fiscal the Fraud Fighting Ferret
The initial page contains an image of Fiscal, and three buttons which
navigate the user to another screen as well as a title screen. The
image of Fiscal was chosen so that the children that are using the
application can identify who the character
is and what the app is designed for.
The background throughout the entire
app is white to make it easier for the
users to read the font and see the
pictures. It also makes it look cleaner. There are three buttons on
this page, all of which are the shade #8AD929, which is a light blue
colour. This shade was chosen due to research which showed that
Toby preferred lighter, bright colours compared to darker ones.
The buttons are also curved instead of square to make the overall
design less harsh.
The buttons are as follows :
Fiscals Five Tips
Fiscals Fraud Quiz
Parental Information
The font that was chosen for the design is Roboto size 16, this was
picked for two reasons, firstly it is easy to read which is good for
Susan as she may have trouble reading smaller letters, and
secondly Roboto is the recommended font in the style guide for
Android applications. The text also appeals to Toby as it is curved,
which is similar to comic-sans - a popular font for younger people.
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button in the bottom left and a Next button that directs the user to
the next tip page.
The fifth and final tip from Fiscal is to dispose of any documents with
personal information, therefore an image of a document being
shredded was used as a visual representation of Fiscals tip. This
page also has a Home button in the bottom left. the button on this
page is consistent with the first page (rounded, blue) and has the
text Do The Quiz! which then navigates the user to the next part
of the application.
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6.3. Prototypes
The tools that were chose to create the prototype were JustInMind
Prototyper and Adobe Photoshop to create the pictures. These were
best suited in the creation of the prototype as they had the best
tools for the job. JustInMind featured preset layouts suited perfectly
for the android device user interface. Buttons and titles were readily
available and pages were able to be linked with ease.
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7. Testing
7.1. Test Plan
Now we have developed the interface for fiscal five tips to give the
cyber safety information to the audience, so now it is the time to
evaluate and test what we have done so far. This evaluation and
testing will take place to check that our work has been successful.
The testing will confirm that the final product meets the needs and
expectations of the users and it works as we intended. We had
already use personas to do simple evaluations but the final testing
with the end user is really important.
Testing goals and objectives: - Now the final product is almost
ready to be used for the users. So at this stage we will conduct
testing to make sure the product is working as we intended. The
main aim of the testing is to ensure the interface is easy to use by
the primary audience (school children) and they can navigate easily
through the product.
Improve the overall quality of the interface by
identifying any problems or issues that will make it harder for
the user to use the interface and achieve their goals
Produce an interface with the higher level of embedded
quality consequently resulting in better understanding of the
fiscal five tips about cyber safety to the users.
Identify obstacles faced by the users in using the real
product to make the product user friendly.
Research questions: - This part of the testing is the most
important part as these questions will focus on the key concerns of
the team. We will try to get the answers of all the queries in the
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Do you like
the quiz?
Yes, I like it
Neutral
No, I dont like it
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product. He will tell them about the fiscal and how he is aimed
to provide cyber safety information to the children.
Introduce the session: - Then moderator will tell the
participants what actually is going to happen. How they will
ask them to test the product.
Provide electrical equipments necessary: - After
introducing the session, moderator will provide the users the
electrical gadgets needed to conduct the test.
Introduce the tasks: - After that moderator will give
the overview of what tasks they will need to complete on their
gadgets
Asks to do the tasks: - Moderator will ask the users to
complete the tasks identified in the task list above.
Helps to complete the task: - If the users encounter
any problem in completing the task, moderator will be there to
help them.
Deliver questionnaire and helps to complete: After actual testing, moderator will deliver questionnaire and
asks the users to complete them.
Data to be collected and evaluation measures: - During
testing, silent observer will collect some data and measures to
complete the tasks. Here is a list that will be observed for different
tasks:
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The Results
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Question 2 - Message
6/7 subjects found that the message was easy to understand and
well illustrated and appropriate information was provided for the
subjects to be able to complete the quiz later on.
The subject that did not, was one of the youngest subjects and did
not fully understand some of the words due to his smaller of
vocabulary, however managed to understand most of it due to the
help of the images in most cases.
Question 3 Analysis - Information
When asked on the usefulness of the information provided in the
prototype, 4/7 were neutral, and 3/7 said that it was useful.
Two of which that said it was useful were adults. They felt that it was
a good way to reinforce internet safety not necessarily for
themselves but for younger children. When we asked subjects A, B,
C, and F why they felt that the information wasn't useful nor
unuseful, it was because it was information that they already had
been told by either their parents or teachers.
Therefore, this shows that although many of younger children have
already been made aware of the important information in this
prototype, it is still helpful for the ones that havent.
Question 4 Analysis - Images
6/7 of the subjects enjoyed the pictures within the application and
some claimed that it helped them understand the written text,
especially on the page with a picture of a burglar on a computer,
where two of the subjects said it helped them understand how their
information could be stolen online.
Question 6 - Quiz
The quiz got mixed reviews from the test subjects with 3/7 having a
neutral opinion and 4/7 having a positive opinion. The three that
enjoyed the quiz had different reasons as to why, it was straight
forward, they felt good when they got the correct answer and was
easy to complete and not too long and some of the older children
found some of the possible answers funny.
The neutral subjects however had one common faults with the quiz.
The first being that especially with the younger children, they did
not realise that they were meant to click on which answer they
thought was correct, and instead read the screen and the answers
and tried to click next without pressing an answer. We then had to
instruct them on what they were being asked to do.
The following preliminary recommendations can be made:
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provide a how-to page after the quiz page but before the
first question that states instructions on how to complete the
quiz e.g please select the answer you think is correct with the
above statement. This would let the subjects know what to
do without us having to tell them first.
8. Final Design
Changes Made after testing:
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QUIZ PAGES:
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