JESSICA MORGAN

S U M M A RY
In-depth knowledge in Canadian higher education landscape, student regulations and
policies. Excellent customer service and communication skills. Strong marketing and
client relationship management experience with the ability to work effectively in
complex, sensitive situations. Self-motivated, enthusiastic, organized and efficient.
P R O F E SS I O N A L E X P ER I E N C E
YORK UNIVERSITY, Admissions, Communications & Client Services, Toronto, ON
March 2015 - Present
International Student Recruitment Officer
Providing international outreach and support to current and future applicants. Building
interest in the University and fostering relationships to promote a positive perception of
the school and programs leading to student enrollment. Travelling internationally to
represent the university at fairs, tours, and through independent visits.
GEORGE BROWN COLLEGE, International Centre, Toronto, ON
Fall 2009 - Present
Recruitment and Admissions Officer for Korea Jul 2013-Sept 2014
Managing agent and student inquiries, planning and executing overseas recruitment trips
to Korea, visiting agencies and attending educational fairs, assisting with special projects
for the Korean market, creating and delivering an onboarding event for new Korean
students, successfully developing business and maintaining relationships with agents and
educational partners.
Admissions Officer
Responsible for processing and managing student applications. Maintain fluid
communication and cooperation among many different agencies to ensure that students
have a positive and comfortable experience throughout the admissions process.
Streamlined admissions procedures to improve overall efficiency and effectiveness.
Implemented procedures for improving knowledge sharing with recruitment agency
partners.
MUSKOKA LANGUAGE INTERNATIONAL, Toronto, ON
2008 - 2009
Group Tour Coordinator
Coordinated programs for international students to visit Canada on educational tours.
Conducted and arranged all details, including budgeting, planning the itinerary,
organizing activities, renting facilities, hiring teachers, coordinating transportation,
managing all communications with the overseas educational agencies, and ensuring all
problems were dealt with swiftly and to the clients satisfaction.
Communicated directly with key clients and maintained positive business
partnerships by upholding the highest standards of service to meet clients
needs.
Successfully managed one to five programs per month, consisting of
groups as small as three students to as large as two hundred, and of
program lengths from one week to two months in duration.
YORK UNIVERISTY, Toronto, ON

2007 - 2008

Exchange Assistant York International

Worked with students involved in the international student exchange program, both
incoming and outgoing.
Mentored students throughout their research and application process and Conducted
weekly information session to promote opportunities to interested students.
Through my efforts, effectively doubled the applicants to Korean university
partners
YONSEI UNIVERSITY, Seoul, Korea
Summer 2007
Front-desk staff - International Student Centre, Global Lounge,
Assisted Korean and international students with their queries about the university, Seoul
tourism, as well as Global Lounge events.
GTN COMMUNICATIONS, London, ON, Call Centre and Internet Service Provider
2000 - 2004
Resource Development Coordinator - 2002 - 2004
Sales Team Leader 2000 - 2002
HANKUK UNIVERSITY OF FOREIGN STUDIES, Seoul, Korea
Summer English Program Activity staff

June - August 2002

E D U C AT I O N
Masters of Business Administration
RYERSON UNIVERSITY, Toronto, ON, Current Student Part time Expected completion fall
2015
Relevant courses include: International Marketing, Finance, Doing Business in India,
Project Management, Strategy in the International Business Environment, Managing in a
Diverse World and Global Issues.
Honours Bachelor of Arts, April 2008
YORK UNIVERSITY, Toronto, ON. Major: East Asian Studies, Minor: History, Studied one
year at Yonsei University in Seoul, Korea
SKILLS AND ADDITIONAL EXPERIENCE
Languages

Native English, Intermediate Korean -TOPIK Level 3, Beginner French,

Beginner Japanese

Technologies

Microsoft Office 2007 Specialist (MOS) Excel & Outlook, PowerPoint,

Visio, Word. Access databases, ADMWeb, proficient with computers &
technology.

Volunteer

York & Ryerson Returned Students Conference Guest Speaker - 2011 &
2013
International Committee Ted Rogers MBA Student Association, Member,
2011-2012
East Asian Studies Students Association (EASSA now EAST) President
and Founder, 2007 - 2008
International Students Association at York (ISAY) Secretary, 2007 - 2008

Awards
2014

Nominated for Excellence in Support Staff Award at George Brown College-

Second Annual Ontario Korean Speech Contest March 2008 1st Advanced category
Certificate of Recognition for International Experience - York University
2008