Professional Documents
Culture Documents
Benefits
1. Capture amazing photos with 1. The customer can now not have
virtually no shutter lag
Pre-Approach (page 1)
Keeping employees at work- As on of the managers duties is to make sure that the
Keeping order of business functions- such as paying attention to the way the business is
running and what people like as well as prefer for the workplace such as entrance
greetings.
Employees must listen to the customer to determine what will help determine he
exact product that the customer is looking for. Clues will be exalted through the
customers speech and that is what the employee will use in order to find the product. The
employee will be able to present the product much easier if they listen to the customer to
determine the needs of the customer. If the employee goes by this the sale process will
roll by much smoother which will make selling go faster.
3. Questioning: Open-ended Questions
When the employee begins to determine needs the employee must begin to ask
questions to figure out the customers status. There are questions which are good to ask
and bad to ask. Example of bad:
Where else have you shopped?
Where else do you intend to shop if you dont find something you like here?
What have you found that you think he/she would like?
What have you found that you think she wouldnt like?
How much are you thinking of spending on this gift?
`
These are bad questions which are called open-ended Questions and basically those are
the types of questions that arent specific, they are questions that are expected to be
answered more than a yes or no which hurts the sale. The employee must be asking
questions that have either a yes of no answers to them. That way the customer doesnt
beat around the bush and keep talking with no sale progress. The yes and no questions
are efficient and accurate which will help the customer get out as fast as possible and
have the employee help another customer as fast as possible. Not only will it help sales
but it will also help the customer get what the customer needs.
4. The product will be presented in the store and will be kept within a safe area where it will be safe
which will cut the theft percentage down.
5. Employees will only handle the product if the customer is buying the product for sure that way
the employee damaging the product will never happen.
6. The products will be displayed in a secure safe clear case along the register for easy access.
7. There will be sales aids on the windows or on the outside of the location.
8. While presenting the product the employee will give critical information that will reel in the
customer.
Overcoming objectives
Need: To have immediate access to someone to help, you should enter important phone
numbers (parents, support workers, friends) into the address book of your phone. These
numbers can be entered on speed dial so that you will be able to call them by holding
down one button. If you have trouble reading, most phones allow you to add a picture so
you can choose the right number for the person you wish to call.
Price: $349.99
Rules: (page 7)
1. Use suggestion selling after the customer has made a commitment to buy before
payment is made or the order written.
2. Make your recommendation from the customers point of view and give at least one
reason for your suggestion.
3. Make the suggestion definite.
4. Show the item you are suggesting.
5. Make the suggestion positive.
Suggestion:
Samsung galaxy s3
Pre-approach
Sales approach
Determining needs
Product: Samsung galaxy s3 (presenting the product)/ overcoming objects
The four step process
Closing the sale/ Suggestion selling benefits
Rules/ suggestion/ relationship building and marketing