NCR / CAR

QMS TERMS - TRAINING

 NC: NON CONFORMANCE

NOT MEETING THE SPECIFIED CODE OR
PROCEDURE REQUIREMENT.
(RAISED ON PRODUCT OR SERVICE)
NCR: NON CONFORMANCE REPORT

NON CONFORMANCE REPORT

 CAR:
CORRECTIVE ACTION REQUEST
(RAISED FOR SYTEM DEFIENCY)

CORRECTIVE ACTION REQUEST

 CORRECTION:
ACTION TO ELIMINATE THE DETECTED NON
CONFIRMITY SUCH AS REWORK, REGRADE,
REJECTION, RETURN, SCRAP ETC.
(IN OTHER WORDS ADDRESSING THE SYMPTOMS)

CORRECTION

 CORRECTIVE ACTION:
ACTION TO PREVENT THE RE-OCCURANCE OF
THE DETECTED NON CONFIRMITY.
(ACTION TAKEN AFTER THE OCCURANCE)

CORRECTIVE ACTION

 PREVENTIVE ACTION:
ACTION TO ELIMINATE THE CAUSE OF
POTENTIAL NON CONFIRMITY.
(ACTION TAKEN BEFORE OCCURANCE)

PREVENTIVE ACTION

EXAMPLE
NATURE OF NON COMPLIANCE
REACHED OFFICE LATE

NATURE OF NON COMPLIANCE

 ROOT CAUSE

WHY - LATE
WHY - ALTERNATE ROUTE
WHY - TRAFIC IN REGULAR ROAD
WHY - POLICE BLOCK THE ROAD
WHY - SULTAN QABOOS ARRIVING TO
MUSCAT TODAY

ROOT CAUSE

 CORRECTION
STAY LATE IN THE OFFICE AND COMPLETE ALL
THE WORK PLANNED FOR THE DAY

CORRECTION

 CORRECTIVE ACTION

START EARLY TO OFFICE IN ALTERNATE ROUTE

AND REACH OFFICE ON TIME

CORRECTIVE ACTION

 PREVENTIVE ACTION
WHEN EVER THERE IS FORIGN OFFICIAL VISIT
GIVE CIRCULAR TO ALL EMPLOYEES PREVIOUS
DAY ITSELF TO KNOW IN ADVANCE TO PLAN
TRAVEL ACTIVITY
KEEP ALL THE APPOINTMENT IN THE SECOND
HALF OF THE DAY

PREVENTIVE ACTION

Pareto charts
Run charts
Control charts
Mean and standard deviation
Experimental design (DOE)
Graphical methods (fishbone diagrams, histograms,
scatter plots, spreadsheets, etc.)

Common Statistical Techniques