Ata nces mapmett emp bn manstenaen Stress Management A STUDY ON “STRESS MANAGEME!) OF EMPLOYEES AT “: SYNDICATE BANK”, HASSAN INTRODUCTIO! A study on “stress management” with special reference to syndicate bank Hassan. The workplace is a challenging job assignment followed by moderate doses of competitive spirit, constructive conflict and a zeal to get ahead of others and a ways in which individual cope, or deal with stress at work is called stress management. Employers should provide a stress-free work environment, recognize where stress is becoming a problem for staff, and take action to reduce stress. Stress in the workplace reduces productivity, increases management pressures, and makes people ill in many ways, evidence of which is still increasing. Workplace stress aff ts the performance of the brain, including functions of work performance; memory, concentration, and learning. Stress at work also provides a serious risk of litigation for all employers and organizations, carrying significant liabilities for damages, bad publicity and loss of reputation, Dealing with stress-related claims also consumes vast amounts of management time. So, there are clearly strong economic and financial reasons for organisations to manage and reduce stress at work, aside from the obvious humanitarian and ethical considerations Ss‘ue eer maapnet tempat manstenaen Stress Management OBJECTIVES OF THE STUDY: 1. Assess current stress level of employees at bank. 2. Identify situations that cause stress. 3. Be more knowledgeable on techniques/methods to lower stress. 4. Apply various stress reduction techniques to alleviate stress. 5. To know the stress of the employee 6. Identify emotional, physical, and mental effects of stress, \COPE OF THE STUDY The scope of the study is extended only to the employees working in SYNDICATE BANK, HASSAN. It does not cover employees working in other branches of SYNICATE BANK. To fulfill the objectives of this research, the study is undertaken to analyse the stress management at SYNDICATE BANK.Ata nces mapmett emp bn manstenaen TkismucOhigetacaon asa Stress Management PROBL! STATEME! Any research requires a proper understanding of the problem. A well-defined problem is “half work done”. Statement of problem is the section were the reason for taking up particular topic for research is justified. Many creative efforts fail because the problem is either unclear or it is focused in the wrong place. If people have different opinions of what the problem really is, they will constantly diverge and never be able to find closure on a suitable solution, The selected topic was “ Stress Management” Stress management are tools, procedures and methods that allows us to take control of problems and make sure that they don’t affect the daily routine. * Problems that leads to stress that are specific in nature have different stress management techniques that can be applied to keep in balance and harmony. * Beyond a certain point, stress stops being helpful and starts causing major damage to health, mood, productivity, relationships, and quality of life.Ata nces mapmett emp bn manstenaen TER Institute OF Higher Educauon, Hassan 2 Stress Management RESEARCH METHODOLOGY There are 3 types. They are > Explorative > Descriptive > Experimental Descriptive methodology is used in the present study DATA SOURCES: Primary data: The primary data was collected from the respondents by administering a structured, questionnaire and also through observations, interviews and discussion with management teams. Secondary data: Apart from primary data the secondary data is being collected through text books, records of syndicate bank, journals, from library, academic reports and interest used for this study.Ata nces mapmett emp bn manstenaen SAMPLING: Sample population: There are totally $00 employees working in the bank. Sample size: out of the total population, the sample taken amongst employees i.e., 40 respondents. Sampling area: The research was conducted at syndicate bank Hassan. Sample method: The research was made by the survey in accordance to the convenience of the employees. So the sample type is convenience sampling, TkismucOrMgneredcaion Masaae e Stress Management TOOLS USED FOR ANALYSIS Primary data was collected through the questionnaire by distributing questionnaires; questionnaire with both close ended and open ended questions have been used as samples respondents. On the basis of the tables, the facts are presented in the form of BAR charts, Plan of analy The data is collected and classified in a organized and systematic manner. The data is collected and classified by random sampling method, data is tabulated and calculated into percentages.Ata nces mapmett emp bn manstenaen The data is interpreted for getting results required for the research study. The tabulated data is shown in the form of BAR charts for better understanding, LIMITATIONS OF THE STUDY ‘TkinnucOF Meher Education, Hassan > Stress Management Thformation about "stress The present study 1s muted (0 many aspects. Providing management” is the outcome of various variables. It is not possible to take into consideration each and every aspect/ criteria in this study. ‘The research study is limited to a small sample size. ‘Some of the information given by the respondents may not be reliable(bias) I was not able to collect the information from all the employees of organization because of busy schedule of employees. The study is confined only to employees of syndicate bank. Therefore the results and conclust mn of study is may not be applicable to other banks. ‘The question that are asked being personal, some of them hesitated to answer it. Analysis is done on the assumption that respondents have given correct information through the questionnaires.Ata nces mapmett emp bn manstenaen 2.1 Industry Profile: TeisucOrMgnereacaion hast. Stress Management 2.1.1 Bank It is generally said that the word “BANK” has been originated in Italy. In the middle of 12 century there was a great financial crisis in Italy due to war. To meet the war expenses, the government of that period a forced subscribed loan on citizens of the country at the interest of 5% per annum.Such loans was known as “compare”, “Minto”. In Germany the word “Monte” was named as “Bank” It is also said that the word “Bank” has been derived from the word “Banco” which means a Banch. The Jews money lenders in Italy used to transact their busines sitting on banches at different market places.Ata nces mapmett emp bn manstenaen 2.1.2 History of Bank The word ‘Bank’ is used in the sense of a commercial bank. It is of Germanic origin though some person trace it origin to French word “Bangui” and the Italian word ‘Banca’. It referred to a bench for keeping lending and exchanging of money lenders and money chargers. There was no such word as banking before 1640. All though the practice of safe keeping and s wing flourished in the temple of Babylon as earlier as 2000 B.C, Chanakya in his Arthashastra written in about 300 B.C. mentioned about the existence of Merchant of Bankers who received deposits advanced loans and hundise. The 1" bank in India was the “Bank of Hindustan’ started in 1770 by Alexander and co., an English agency house in Kolkata which failed in 1782 with the closer of the agency house. But the 1 bank in the moder sense was established in the Bengal presidency as the Bank of Bengal in 1806. HectamacOhhger cat taan ae Stress Management 2.1.3 Growth of Bank Merchant bankers issued “Hundis’ to remit funds in India such Merchant bankers were known as Seth’ The next stage in the growth of banking was the Goldsmith he started charging something for taking care of the money and bullion.Ata nces mapmett emp bn manstenaen The next stage in the growth of banking is the money lenders, the goldsmith found that on an average the withdrawal of coins were much less than the deposits with him. So he started advancing the coins on loan by charging interest as a safeguard he kept some money in the reserve thus the goldsmith -money lenders became a banker who started performing the 2 functions of modern banking that of accepting deposit and advancing loan, 2.1.4 Meaning of Bank Chamber's 20" century dictionary defines a bank has an institution for the keeping lending and exchanging of money. Economists have also defined a bank highlighting its various functions. According to Crowther “The bankers business is to take the debts of other people to offer his own in exchange and there by create money”. Thus a bank is an institution which accepts deposits from the public and in term advances loans by creating credit. It is different from other financial institution in that they can’t create credit though they may be epting deposit and making advan TER Institute OF Higher aucauon, Hassan = Stress Management 2.1.5 Types of Banks > Commercial Banks. > Exchange Banks. > Industrial Banks > Agricultural Banks. > Co-operative Banks.‘ue eer maapnet tempat mansions > Central Banks. > Private sector Banks. 2.2 COMPANY PROFILE 2.2.1 INDUSTRY SCENARIO ‘TkismucOrMghertdcaion Hasan Stress Management mmmSynoieate Dank was establoncd 1 TODS Mm Udupr with a capral OF RewOOO Dy three visionaries -Sri Upendra Ananth Pai, a businessman, Sri Vaman Kudva, an engineer and Dr.T.M.A.Pai, a physician, In the earlier days the bank collected as low as two anna daily under the Pigmy Deposit scheme, As the time passed by this Pigmy deposit scheme has become the brand equity today. At present bank collects over Rs2 CRORE daily under this scheme. From just one branch in 1925 the Syndicate Bank has grown leaps and bound to have over 2000 branches now.Assy onsecmaginncanpoesiyi tink capensis The bank 18 now well equipped to tace the multinational banks. Bank has adapted technology to beat competition. Today all the branches are computerized and centralized banking system is implemented. In 2004, Syndicate Bank also started utility bill payment services through Internet banking introduced. In 2005, the bank commenced the online reservation of railway tickets through Indian Railway Catering & Tourism Corporation Ltd for its customers. It was during this time that it entered into a MOU with SFAC for promoting of investments in Agri-business products. The 2000th branch was opened at Tondiarpet, Chennai, in 2006. In the same year, the bank commenced the ‘SyndBank Serv first BPO outfit of a Nationalized Bank, ces Limited. This was a wholly owned subsidiary of Syndicate Bank With the age of progressive banking, Syndicate Bank has created a name for itself in the last 80 years. Rooted in rural India, the Bank has a clear picture of the grass root realities and a vision of future India. Changing with the changing times, the Bank has well equipped itself with all the facilities of the new age, without, however, altering its distinctive socio-economic and cultural culture. Syndicate Bank's unique principle of mutual development, of both the Bank and the people, has won it a long list of clientele, which includes both the rural and the semi-urban class, TER Institute OF Higher Education, Hassan 10 Stress Management SAFE DEPOSIT Gi) Business Growth a 2—Ata nces mapmett emp bn manstenaen 2.2.2 Banking industry overview: PSU banks have been rapidly expanding their balance sheet over the past three years. It is evident from the chart as the gap in business growth of scheduled commercial banks (SCB’s) and PSU banks is narrowing, Banks generates a ‘spread’ by accepting deposits and lending advances. This is measured by net interest income (NII), which is the difference between the interest earned and interest expended. It is surprising to note that there was no relation between the growth rate in NII and net profit of the PSU banks over the period of five years. The growth in net profit of PSU Banks was more than 20% in the past two fiscal years, while the growth in NII was less than 10%. So, main driving force in PSU banks bottom line is rationalized cost structure. 2.2.3 Second phase of liberalization in banking: Second phase of opening of Indian banking sectors would commence in April 2009. ‘Tinie OFMgher Education, Hassan m1 Stress Management‘ue eer maapnet tempat mansions 2.2.4 VISION +Consolidating position as a premier public sector bank with increased global outreach. Emerging as a strong, vibrant, responsive, competitive bank. Embracing state-of-art technology harnessing human potential and effectively participating in the process of nation building. Serving its constituents and shareholders” as a faithful friendly financial partner. 2.2.5 MISSION ‘The bank continuously envi es to: *Add core deposits continuously Offer better customer service Enhance tolerance level in dealing with customers and get better understanding of their requirements, *Design and deliver the products and services according to its customer's needs so as to give them an exhilarating and enthusiastic experience *Acquire accounts aggressively + Year of NPA resolution 2.2.6 GOALS The goals articulated for each of the functional areas of the bank i L.Business: To achieve global business of Rs. 250 thousand crores by March 2010. LResources: To achieve global deposits of Rs. 170000 crore by March 2010 with fmiute OF Higher Fac 12Ata nces mapmett emp bn mansionsAta nces mapmett emp bn Stress Management 12.Anspection: To migrate progressively from the present transaction oriented system to a risk based audit exercise enhancing the effectiveness of risk management, control and. governance processes,Ata nces mapmett emp bn manstenaen Th Instute OF Tener Education, Tassan 14 Stress Management 2.2.7 OBJECTIVES 1.To have an overview of the organization. To study the departments of the organization in detail, ‘To know about all the products and services being offered by the company aw To gather study the organizational hierarchy of the company. To gather sufficient information about the comoany so as to do its swot analysi To give our own suggestions for the betterment of the company.Ata nces mapmett emp bn manstenaen ‘TkinuucOFMgherEducaion, asain 15 IZATION STRUCTURE SyndicateBank ORGANISATIONAI STRUCTURE BOARD OF DIRECTORS Uv CHAIRMAN & MANAGING DIRECTOR EXECUTIVE DIRECTOR | EXECUTIVE DIRECTOR g General Managers PortfoliosAta nces mapmett emp bn manstenaen 1. Corporate Credit 9. Priority Sector Credit Dept 2, Corporate Credi 10. Premises & Maintenance Dept 3. Retail Bankii 1g Department 11, General Administration Dept Board Secretariat, Chief Compliance Officer 4, Planning & Development Dept 12, Central Accounts & Legal Dept 5, Recoveries Dept 13. Personnel Department 6. Dept. of Information Technology 14, Inspection Department SS Stress Management 7. Risk Management & Monitoring Dept. TS Vigilance Department ‘easury & International Banking Division Regional Offices — 35 J Branches ~ 2221 Chairperson - Basant Seth MD - Basant Seth Directors - A R Nagappan,Basant Seth, Bhupinder Singh SuriDinkar $ Punja, George Joseph, K Seetharamu, Kawaljit Singh Oberoi, M Bhaskara Rao, M Deena Dayalan, Mocherla Shaskara Rao, R Ramachandran, R Ravi, Ramesh Adige, Ramesh L Adige, Shobha Oza, Suresh Kumar Rustagi, V K Nagar, Vinay Kumar Sorake, Vinod Kumar Nagar 2.4 PRODUCTS AND SERVICE:Assy onsecmaginncanpoesiyi tink capensis Deposits: Traditional deposit products include: Savings and current accounts + Fixed deposits © Tax savings © Pigmy deposits Premium account services such as multi-city current and savings account are also available Loans: Some of the most common loan products are: © Auto © Home Mdutta Of Mgha tioaten tam a, Stress Management a © Educational © Pension loans * Priority sector lending. Other ser ices pertain to: + Demat account * Cash management © Gold coins purchase = Bank draft facilities Apart from the ATM, the Syndicate Bank has other multiple delivery channels such as ‘a Inc. to Internet banking and SMS banking. The bank also has business ties with Vi provide credit card and debit card services.‘ue eer maapnet tempat manstenaen 2.4.1 PRODUCT PROFILE A. BANKING At 17 This activity includes the following : *Syndicate Bank Global Debit Card. *Syndicate Bank Global Credit Cards. B. BANCASSURANCE ‘The bank provides insurance services in association with Bajaj Allianz, *Life Insurance Products. * Non Life Insurance TrRenstute OF Tener 18Ata nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansionsAta nces mapmett emp bn mansions a : «(egal - om + (Gerson) ‘Thanks egg hs Se Share! 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