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  • Facilitator's Guide Phone Etiquette - Handling Difficult Customers

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    Facilitators guide 2

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    Facilitator's Guide2

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    Facilitators guide 2

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    62 views1 page

    Facilitator's Guide Phone Etiquette - Handling Difficult Customers

    Uploaded by

    jmmos207064
    Facilitators guide 2

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Facilitators Guide

    Phone Etiquette Handling Difficult Customers

    TIME

    DURATIO
    N

    ACTIVITY

    MATERIALS

    8:00-8:15AM

    15 min.

    Registration

    8:15-8:30AM

    15 min.

    Preparation

    8:30-8:35AM

    5min.

    8:35-8:40AM

    5 min.

    8:40-8:50AM

    10 min.

    8:50-9:00AM

    10 min.

    9:00-9:05AM

    5 min.

    Prayer &
    Introduction
    Getting to Know
    You
    Discussions and
    Workshop
    Processing and
    Closing
    Evaluation

    Registration
    Sheet
    Projected
    Material
    Projected
    Material
    Projected
    Material
    Projected
    Material
    Projected
    Material
    Evaluation
    Sheets

    Prepared by:
    Jan-Michael T. Moscoso

    Facilitator's Note

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