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  • Facilitator's Guide Phone Etiquette - Handling Difficult Customers

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    jmmos207064
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    This facilitator's guide outlines a workshop on phone etiquette for handling difficult customers, with activities from 8:00-9:05AM including registration, introductions, discussions on the topic, processing, and evaluations. The guide provides the scheduled times, durations, activities, materials needed, and facilitator for each section of the workshop.

    Original Description:

    Phone Etiquette Guide

    Original Title

    Facilitator's Guide

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    This facilitator's guide outlines a workshop on phone etiquette for handling difficult customers, with activities from 8:00-9:05AM including registration, introductions, discussions on the topic, processing, and evaluations. The guide provides the scheduled times, durations, activities, materials needed, and facilitator for each section of the workshop.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    76 views1 page

    Facilitator's Guide Phone Etiquette - Handling Difficult Customers

    Uploaded by

    jmmos207064
    This facilitator's guide outlines a workshop on phone etiquette for handling difficult customers, with activities from 8:00-9:05AM including registration, introductions, discussions on the topic, processing, and evaluations. The guide provides the scheduled times, durations, activities, materials needed, and facilitator for each section of the workshop.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Facilitators Guide

    Phone Etiquette Handling Difficult Customers

    TIME
    8:00-8:15AM
    8:15-8:30AM

    DURATION

    ACTIVITY

    MATERIALS

    15 min.
    15 min.

    Registration
    Preparation

    Registration Sheet
    Projected Material

    8:30-8:35AM

    5min.

    Prayer & Introduction

    Projected Material

    8:35-8:40AM

    5 min.

    Getting to Know You

    Projected Material

    8:40-8:50AM

    10 min.

    Projected Material

    8:50-9:00AM

    10 min.

    Discussions and
    Workshop
    Processing and Closing

    9:00-9:05AM

    5 min.

    Evaluation

    Evaluation Sheets

    Prepared by:

    Jan-Michael T. Moscoso

    Projected Material

    Facilitator's Note

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