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  • Phone Etiquette Training for Difficult Customers

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    jmmos207064
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    This training document outlines how to handle difficult customers over the phone. It discusses the unique nature of telephone communication and creating a positive image when talking on the phone. The document provides guidance on managing difficult telephone situations and customers.

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    Phone Etiquette outline

    Original Title

    Training Outline

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    This training document outlines how to handle difficult customers over the phone. It discusses the unique nature of telephone communication and creating a positive image when talking on the phone. The document provides guidance on managing difficult telephone situations and customers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views1 page

    Phone Etiquette Training for Difficult Customers

    Uploaded by

    jmmos207064
    This training document outlines how to handle difficult customers over the phone. It discusses the unique nature of telephone communication and creating a positive image when talking on the phone. The document provides guidance on managing difficult telephone situations and customers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    TRAINING OUTLINE

    Phone Etiquette Handling difficult customers

    1. Whats so special about the telephone?


    2. Telephone talk Unique communication experience
    3. My image on the telephone
    4. Telephone talk as a very delightful experience
    5. Telephone Situations
    6. Handling difficult customers

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