Martin Sosa

79 Remington, Irvine, CA. 92620.

martinsosa@csu.fullerton.edu
Mobile: (949) 468-6684

Objective

To become part of the Ground Control or Guest Services team and share
my skills to provide headliners and attendees with an unforgettable and
positive experience at EDC Las Vegas

Summary of Professional Qualifications

Experience in event crewing, volunteering, guest services and production
Over 7 years of customer service experience
Creator of personal development organization and YouTube channel

Areas of Expertise
Customer Service
Strong Interpersonal Relations and Communications Skills
Event Production and Crew
Content Production and Distribution
Film Production
Social Media Management
Professional

Experience

Usher, Mic
Runner, Set Up/Take Down Crew, State Inducer and
Firewalk
Team
June 2010 and March 2013
Unleash The Power Within Seminar - San Jose, CA and Los Angeles, CA
14+ hour days
Prepared event venue for participants
Answered participant questions accurately and with a positive attitude
Ensured that all participants were safe and enjoyed a positive experience
at the event
Acted as a supportive team player and contributed to successful
operations for 50 hour weekend seminar
http://www.tonyrobbins.com/community/crew-info/

Founder of PeakYourMind
January 2013 to Current
PeakYourMind
Creator and Founder of PeakYourMind, a personal development
organization and Youtube Channel that produces content for more than
20,000 subscribers
Content oriented around self-improvement, relationships, emotions,
social skills and daily motivation
Created, filmed, wrote and produced content
Marketed and promoted content
Managed social media outlets and online brand presence
http://www.youtube.com/peakyourmind
http://www.peakyourmind.com
Customer Service Representative and Membership Sales Associate
January 2008 to 2012
Merage Jewish Community Center - Irvine, CA
Named one of top membership staff employees in customer service
satisfaction, membership sales and retention
Point of information for members and guests
Ensured all members enjoyed a pleasant experience at the facility
Scheduled appointments for touring the facility and enrolling members up
for programs and upcoming events
Addressed and resolved non-routine and unexpected variances
Cashier & Sales Associate
2012 to 2013
Kitson LA - Newport Beach, CA
Named one of top customer service representatives
Interacted with and assisted customers and high-end clients
Inventory management
Merchandised clothing and products
Contributed to a positive work environment
Server

June 2013 to 2014

Urban Plates - Orange County, CA
Helped launch new restaurant start up
Hosted and greeted guests warmly
Educated guests on new restaurant concept
Trained new employees and staff members
Served and accommodated guests throughout dining experience
Customer Service
2013 to Current
Be The Change Yoga - Orange County, CA
Helped launched new yoga studio
Marketed and promoted events and workshops
Educated prospective clients on our unique business model
Accommodated guests according to their specific health needs
Worked as assistant director for the BeTheChange yoga Youtube channel

Education
Irvine Valley College, 2012 - Irvine, CA
Associates Degree in Behavioral Science
Associates Degree in Communication Studies
California State University of Fullerton - Fullerton, CA
B.A. in Communications at California State University of Fullerton with a
Concentration in Advertising
Expected Completion Date: December, 2015
Robbins-Madanes Coach Training 2015
Currently pursuing certification in Robbins-Madanes Coach Training
with a Concentration in Systemic Thinking and Family Therapy
Languages
Fluent in English and Spanish

References:
1. Katie Sheldon
Co-Founder of Be The Change Yoga

Katie@BeTheChangeYoga.org
(949) 246-5443
2. Stacey Hayes
Manager of Kitson LA in Fashion Island
(970) 309-3634
3. Heather Rosenblatt
Customer Service Director at the Jewish Community Center
HeatherR@jccoc.org
(949) 283-0944