Cervantes Henry

3501 Rolling Woods Dr., Memphis, TN 38128|H: 901-213-9272|C: 901-550-0546| cjjeans999@gmail.com

Summary
Through my years of retail experience I have grown comfortable and
quite gifted at helping customers. I am quick and eager to learn new
skills and concepts. I am also extremely creative and always open to
executing and creating innovative methods. I'm very driven and
focused on being the best employee I can be and helping those
around me achieve the same.
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Highlights

Detail-oriented
Excellent multi-tasker
Strong communication skills
Experience in Sales
Cash handling accuracy
Store planning and design
Organized

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Accomplishments
Led my store in associate sales for months at a time
Routinely helped as many as 75-100 customers each day in a
high-volume retail outlet
Consistently exceeded daily sales targets
Met monthly sales goals
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Experience
Footwear Lead
Current
Nike

6/2014 to
Memphis, TN

Helped customers select products that best fit their personal needs.
Exceeded personal and company sales goals consistently.
Educated customers on product and service offerings.

Shift Leader
6/2014
Larrys Pizza

12/2013 to
Memphis, TN

Experienced and pleased various different types of customers

Opened and closed the store, which included counting cash drawers and making
bank deposits.
Maintained store operations at peak business hours.

Sales Associate
1/2014
Finishline
TN

7/2010 to
Memphis,

Opened and closed the store, which included counting cash drawers and making
bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Exceeded personal and company sales goals consistently.
Educated customers on product and service offerings.
Built customer confidence by actively listening to their concerns and giving
appropriate feedback.

Kept current on market and product trends to effectively answer customer

questions.

Sales Associate
7/2010
Aeropostale

3/2008 to

Memphis, TN

Processed transactions each day in a timely manner.

Answered customers questions and addressed problems and complaints in
person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company
brand.
Kept the showroom clean and maintained neat, orderly product displays.

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Education
Bachelor of Arts
2015
University of Memphis
United States
Coursework in Business and Management
Coursework in Public relations and Marketing

Memphis, TN,