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    7 views1 page

    Espina de Pescado

    Uploaded by

    Brabifromhell

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Repblica Bolivariana de Venezuela

    Universidad Nacional Experimental Simn Rodrguez


    Ncleo: Palo Verde
    Materia: Investigacin de Mercado
    Seccin: C
    Facilitador: Emilio Omaa
    Participante: Brbara Villegas
    Cdula: 15.024.479

    CAUSA EECTO ATENCIN AL CLIENTE

    Canales de
    Atencin

    Personal
    -Falta de
    capacitacin
    - Poca
    experiencia
    - Mala Actitud

    -Pocos canales de
    atencin
    -Falta de presencia en
    las RRSS

    - Incumplimiento
    -Demora en las
    respuestas
    Tiempo de
    respuesta

    -Equipos
    desactualizados
    -Mal manejo

    Equipos

    Perdida del
    Cliente

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