Professional Documents
Culture Documents
Presented by : Ashish C.
Kadam
Where?
• Hindustan Times, Dated: 1 January, 2010
st
Why?
So what ?
Imagine what that means for
bad customer experiences?
• 13 Million articles
PER
HOUR
Useful
• What are customer saying about your brand
In a better way
• People care for how there social
graph ranks the product and
services than
How Google ranks them
Advantages
• Transformation
• Democratization
• Attention age
• Capability to reach
• Recent
• Accessibility
• Permanence
Word of Mouth
World of
Mouth
Conclusion
• We no longer search for news, the news find us…