Proportions of Accountability, KnowHow and Problem Solving

PS

KH

PS

KH
AC

AC

Business Unit Manager:

Large Operation

AC

Business Unit Manager:

Smaller Operation

PS

KH

Receptionist:
Lower-level Job,
Different Shape

The balance among Accountability, Know-How and Problem Solving reflects the level
and type of work in an organization. For example, entry-level positions typically focus
on Know-How. Accountability focus grows through career development into jobs that
impact the organization more broadly through application of acquired experience and
problem-solving capability. As jobs become more important, Know-How becomes
more leveraged and focus shifts to utilization of Know-How to solve problems and
achieve results.