Professional Documents
Culture Documents
Question: 1 of 70
Another departments supervisor fails to give you information that you
should have received. As a result, your departments productivity has gone
down. How do you handle the situation?
Talk to the other supervisor about the situation and ask that he take
responsibility for the productivity decrease.
Meet with the other supervisor and discuss the communication
problems that exist.
Explain to the other supervisor that his actions are bad for the
entire company.
Help the other supervisor see the problems caused by his mistake.
Question: 2 of 70
One day, you overhear another departments supervisor complaining about
the quality of your departments work. You arent aware of any problems
with your departments work quality. What would you do in this situation?
Contact the other departments supervisor and ask her if you can
meet to discuss and solve the quality problems.
Increase the quality standards for your departments work so that
the other supervisor wont have anything to complain about.
Meet with the supervisor and tell her that your department is not
responsible for the quality problems.
Watch your department closely to make sure that they are
completing their tasks correctly.
Question: 3 of 70
Your manager has asked for your help to make a decision on an important
issue within 24 hours. The outcome of this decision will have a direct
impact on how your associates do their jobs. The best thing for you to do is:
Meet with your manager and make the decision together.
Call a meeting with your associates and discuss the issue with
them as a group.
Work with your manager to reach a decision and then meet with
each associate to discuss the outcome.
Ask your manager to present the issue at the next associate
meeting because it will have an impact on the entire group.
Question: 4 of 70
After finding out that youve made a potentially serious error at your job, the
most important reason for taking action to correct it is because if you did
not:
Someone else might find the error and improve their chances of
being promoted above you.
You might get caught by a manager and criticized for what youve
done.
You would feel guilty about it afterward.
Coworkers might find out and think that you are a careless person.
Question: 5 of 70
You turn down an associates schedule request. He angrily points out that
you granted the same request to someone else. Although this is true,
circumstances have changed since the previous request. What do you do?
Tell the associate that he must consider all of the circumstances of
the situation.
Tell him that you would like to grant the request, but your hands are
tied.
Apologize but tell the associate you will not change your mind.
Tell the associate that he should take it up with your manager.
Question: 6 of 70
Pat, one of your associates, calls you aside after a meeting to complain
about Steve, an associate from another area whom she is partnered with to
work on a set of tasks. She feels that Steve doesnt listen to her input or
ideas. As a result, Pat feels that Steve has taken over all of the tasks. The
best response would be to:
Discuss Pats problem with another associate from Steves area
and ask for that associate's help in resolving the situation.
Tell Pat to stand up to Steve and insist that he listen to her input.
Offer to meet with Pat and Steve to discuss the situation.
Question: 7 of 70
As a new manager, you receive several requests a month for help from
others about tasks which you used to be responsible for in your old position
but are not anymore. You would address this situation by:
Continuing to take on these requests along with your regular
responsibilities.
Forwarding such requests directly to the person who has taken
over your old position.
Making sure that those making the requests know which tasks you
are and are not responsible for.
Setting up a meeting with the person currently in your old position
to explain the tasks in detail.
Question: 8 of 70
You get an anonymous note that says one of your associates was seen
taking company merchandise to her car after a shift. The note also says
this person should be stopped from stealing company property. The best
thing you can do is:
Question: 9 of 70
You have received several complaints about arguments between two of
your associates, Mary and Jill. A new project just arose and because Mary
and Jill have the best skills to complete the project, you want them to work
together. How would you approach this situation?
Meet with Mary and Jill together to discuss the problems that exist
between them.
Approach Mary and Jill individually about working together on the
new project.
Make Mary and Jill work together because they are the best group
members for the job.
Assign separate tasks to Mary and Jill and oversee them when they
need to work together.
Question: 10 of 70
Question: 13 of 70
You have recently been given a new managerial assignment. Chris, an
associate in the group you now manage, applied for the position but did not
get it. Recently, he told some of the associates that he didnt feel you were
the right person for the job. The best thing for you to do is to:
Question: 15 to 21 of 70
You have more responsibilities than you can handle on your own. You need
to delegate some tasks to others. How effective would each action be in
this situation?
15.
Delegate tasks that will stretch the capabilities of those you delegate to.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
16.
Delegate a task in phases, assigning the less risky parts first.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
17.
Clarify expectations and limits for the tasks being delegated.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
18.
Identify all tasks that need to be done and decide which can be delegated.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
19.
Delegate tasks that you are not good at.
Somewhat Ineffective
Somewhat Effective
Very Effective
20.
Keep close watch over delegated tasks until you are sure they are being
performed correctly.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
21.
Avoid delegating tasks that will take you longer to explain than to do
yourself.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
Question: 22 to 28 of 70
You must prepare for a major project that you will lead within your facility.
How effective would each action be in this situation?
22.
Making sure your budget exactly matches expected tasks, without extra
funds.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
23.
Developing backup plans for likely obstacles.
Very Ineffective
Somewhat Ineffective
Ineffective
Somewhat Effective
Very Effective
Somewhat Effective
Very Effective
25.
Prioritizing project tasks to make sure that easier tasks are completed first.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
26.
Reviewing similar projects for common problems.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
27.
Limiting project tasks to what is possible with resources that are already on
hand.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
28.
Gathering input from department associates about their preferred role in
the project.
Very Ineffective
Somewhat Ineffective
Neither Effective nor
Ineffective
Somewhat Effective
Very Effective
Question: 29 to 38 of 70
Indicate how much you agree or disagree with each statement.
Strongly Agree
30.
In past jobs, I often suggested improvements to the way work was being
done.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
31.
I often dont know what to say to an upset coworker.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
32.
I sometimes come to meetings unprepared.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
33.
I sometimes give up on projects when I get too discouraged from setbacks.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
34.
I am able to understand people I work with very well.
Disagree
Strongly Agree
35.
I enjoy discussing ways to change my job.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
36.
Once I have achieved a goal, I set a new and more difficult goal.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
37.
My ability to understand the problems of others has helped me deal with
coworkers.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
38.
It takes me a lot of time to get started when I arrive at work.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
Question: 39 to 48 of 70
Indicate how much you agree or disagree with each statement.
39.
I sometimes make impulsive decisions at work that I wish I hadnt made.
Disagree
Strongly Agree
40.
I pay close attention to others' facial expressions.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
41.
Changes in my work responsibilities have taught me a lot.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
42.
Often I dont complete all the tasks I have started.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
43.
I have good intuition about how to present myself to others at work.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
44.
Many of the changes I have seen at work tend to cause more problems
than they solve.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
45.
I have been known to do far more work than other associates.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
46.
I feel uncomfortable when I don't understand the reason for an important
event.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
47.
At the end of each workday, I make sure my work area is clean and neat.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
48.
In the past, other associates treated me in ways that often made me angry.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
Question: 49 to 58 of 70
Indicate how much you agree or disagree with each statement.
49.
I always seem to instinctively know the right things to say or do to influence
others.
Disagree
Strongly Agree
50.
When I see a problem, I fix it.
Strongly Disagree
Disagree
Agree
Strongly Agree
51.
I am not always able to focus on work I should be doing.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
52.
I am not always good at sensing the motivations and hidden agendas of
others.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
53.
Even if a task starts off badly, I almost never get discouraged.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
54.
I am often surprised by the emotions others display at work.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
Strongly Agree
56.
I usually know the right things to say to calm others.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
57.
Even when my work situation looks bleak, I do not become sad or
depressed.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
58.
I prefer to stick to the ways I have always done things at work.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
Question: 59 to 64 of 70
Indicate how much you agree or disagree with each statement.
59.
I frequently misunderstand the non-verbal messages of others.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
60.
I tend to avoid situations that present new problems I cannot handle.
Disagree
Strongly Agree
61.
I rarely get angry with other associates for things they do.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
62.
I like going into new situations where I don't know what to expect.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
63.
My previous supervisors have complimented my problem-solving skills.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
64.
I keep all of my files organized so I know where to look for information.
Strongly Disagree
Disagree
Neither Agree Nor Disagree
Agree
Strongly Agree
Question: 65 of 70
You have found that the level of direction you desire the most regarding
your work is:
Question: 66 of 70
In past jobs, you have been able to persuade other associates to go along
with your ideas by:
Standing behind your ideas and staying confident in them.
Presenting the ideas in a dynamic, exciting way.
Changing your ideas to include others suggestions.
Trying many different persuasion tactics until the other associates
give in.
Question: 67 of 70
Which role have you most often had in a group that was organized to solve
a problem?
The supervisor of the group.
and tracked
and tracked