3500 Waterford Oaks Drive

Orange Park, FL 32065

C: 856-952-4265
HeatherCooper112@Yahoo.com

H E AT H E R C O O P E R
PROFILE

EDUCATION

Excellent communication skills in both verbal and written form. Thrive when
given a challenge, whether working as a team or independently with little or no
supervision. Confident, pleasant, and professional demeanor and exceeds
expectations. Empathetic, ambitious, firm, approachable, and determined to do
what is necessary to benefit organization and community. Easily navigate and
assist others with computer tasks and Microsoft Office.
MASTER OF SCIENCE ADMINISTRATION OF HUMAN SERVICES,
WILMINGTON UNIVERSITY, GRADUATED 2014

BACHELORS OF SCIENCE GENERAL STUDIES PSYCHOLOGY,

WILMINGTON UNIVERSITY, GRADUATED 2006

WORK
HISTORY

Department of Health and Social Services, State of Delaware Div. of Substance

Abuse and Mental Health Trauma Informed Care Grant Project
Project Director Administrative Intern
New Castle, DE (2014)
Assisted in planning, implementing, and evaluating trainings for Trauma Informed
Care. As part of SAMHSA Grant Project, developed, evaluated, and carried out
trainings for state agencies, private agencies, law enforcement, and licensed clinicians.
Worked with Delaware Coalition against Domestic Violence in training clinicians and
peers on Domestic Violence, Intimate Partner Violence, and Trauma Care.
Data collection and analysis for DSAMH, participated and contributed to financial
meetings, advisory boards, and Trauma committees.
Worked directly with Project director on all aspects of federal SAMHSA Grant for
Trauma Informed Care in the state of Delaware.
B Street LLC Director of Transportation & Operations
2013)

Elkton, MD (2009-

Responsible for all aspects of an expanding transportation logistics/ Trucking business.

Took on multiple roles to assist owner with a new venture. Managed all financial
records, created profit and loss reports with Microsoft excel, managed incoming and
outgoing moneys, created and tracked invoices. Negotiated rates, booked loads,
researched broker companies, planned and coordinated routes, decided on profitable,
safe, and efficient loads each day using internet load boards and networking with
brokers and shippers
Source of contact for all communication for drivers, shippers, brokers, and owner.
Problem solved for truckers and brokers in a multitude of unexpected situations and
variables in a fast paced environment
Scheduled all loads for trucks on a daily basis according to what was profitable for the

company. Researched and retained transportation products such as COMDATA cards

and computer software programs for logging driver hours, inspections, and profit.
Knowledgeable of DOT regulations and ensured trucks, drivers, and paperwork were
within these regulations.
Reached out to large shipping companies such as FedEx and UPS and created
contracts for all company drivers for seasonal work. Also managed internet
advertising, explored financial options with customers, and handled incoming calls and
walk in customers for the companys truck sales and service department.

Woodstown Pilesgrove Non-Profit Child Care Program

Executive Director
Woodstown, NJ (20062009)
Directly responsible for all operations and decisions for center with over 150
registered students with little supervision from board of trustees. Coordinate regularly
with school, parents, and staff
Generate revenue, steadily increase enrollment, all advertise and marketing for clients
Manage all bookkeeping and facilitate all student attendance and parent billing using
QuickBooks & Microsoft Office programs. Created monthly and yearly budget and
financial statements using Microsoft Excel.
Responsible for all budgeting, purchasing, and staff salaries and raises.
Created Newsletter, brochures, and daily schedules as well as planned trips and events
Interview, hire, supervise, and conduct employee meetings
Survey Research Management
Field Assessor/ Supervisor Atlantic City, NJ (2009 -One year research grant)
Data collection and research analysis for Head Start
Performed on location assessments of social/emotional development of preschool
students in the Head Start Program in NJ, DE, and PA.
Coordinated and scheduled assessments, evaluated data, and generated reports.
Supervised fellow assessors for accuracy and objectivity.
Archway Partial Care Program
Counselor
Camden, NJ (2005-2006)
Residential Counselor for youth behavior modification program
Generated and ran team building, psycho-ed, and counseling groups
Worked individually with clients to counsel and direct.
Recorded progress notes, family interaction, treatment plans, and behaviors for
caseload.
Barbizon Modeling Agency
Spokesperson (Part Time)
Wilmington, DE (20002002)
Professional Model and Spokesperson Certificate
Promotional spokesperson work for MBNA Credit Card Company and Nascar.
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Heather Cooper

Volunteer Work: -Head Coach/Coordinator, Alloway Youth Basketball and T-Ball

Hoops Factory 13U & 14U Traveling Boys AAU Basketball Team Head Coach
Coordinate AAU Basketball Fundraising Events and Tournaments
SKILLS

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Interpersonal Communication
Supervision and Staff
Interaction
Relating to diverse
populations
Motivating/leading a group
Record keeping, financial
reporting and budgeting
Locating and Linking
resources

Internet Research and

Marketing
Writing/Creating Letters,
documents, forms,
informational, and/or creative
works
Highly proficient in:
MS Office (Including Word,
PowerPoint, Publisher, &
Excel)

Heather Cooper