Troy A.

Boquette
12939 Iroquois Drive, Birch Run, MI, 48415

Phone: (989) 598-2463

EXECUTIVE
SERVICES
Systems
Experience
Datatel
Web Advisor
Microsoft Office
SARS
Image Now
Cognos
Gmail
Lotus Notes

Education
Delta College
University Center, MI,
AA in Business
Management
1999
Northwood University
Midland MI,
BBA in Business
Management
2001

DEAN

Troy.Boquette@mcc.edu

OF

STUDENT

I have an extensive experience in every office of Student Services.

Proven leadership skills in management, collaboration, administration,
planning and development, judicial affairs, negotiation and budget
processes. As a leader and visionary, I have successfully implemented
long and short-term plans with repeated success. Some of these
successes include V.A., Counseling, Grants, ADA and Financial Aid
regulatory audits.

Career Highlights
National
Recognition:

Spoke nationally on topics such as: Judicial Affairs, FERPA, Student

Retention, Records Retention, Workplace Morale, Effective
Communications

Community
Involvement:

Vice President-Birch Run School Board, Big Brothers/Sisters

Volunteer, Member of American Legion, Disabled American
Veterans, Numerous local community boards

Faculty
Experience:

Part-time faculty at Northwood University teaching Operational

Management, Principles of Management, Leadership and
Administration

Veteran of the
U.S. Air Force:

Honorably discharged from the United States Air Force as a

disabled veteran

Recent Professional Experiences

Mott Community
College, MI
Mott Community
College, MI
Mott Community
College, MI
Mott Community
College, MI

Interim Executive Dean of Student Services,

2011-2012
Dean of Enrollment Management & Retention,
2009-2011
Executive Director of Student Financial Services,
2007-2009
Registrar, Aug 2005-2007

Troy A. Boquette
Central Michigan
University
Mt. Pleasant, MI
M.S.A. in
Leadership
2005
Ferris State University
Big Rapids, MI
E.D.D. Community
College Leadership
Anticipated
Graduation May 2015

Leadership and Vision: Effectively led over 180 faculty and staff members
as the Dean of Enrollment Management and Retention. Actively participate as
the leader of the Student Services Management Team. Led the efforts to
design the current MCC enrollment management strategy.

Coordination and Collaboration: As the leader of Student Services I have a

proven track record of collaboration with internal and external stakeholders. I
have assembled, participated in, and led many cross-functional college
committees with success.

Administration: Managed over 50 million dollars in Financial Aid awards

while reducing loan processing by 50%. Successfully administered grants in
Upward Bound, Special Populations, Student Employment, Career Resources
and TRIO programs. Helped design and implement payment deadline
process, same day admission, a state of the art queuing system, automation
of test scores to records, retention alert system, and degree audit. I have a
reputation for being a fair and open supervisor that holds my staff to high
standards.

Judicial Affairs: I lead the colleges Code of Conduct investigation team and
the Behavioral Intervention Team with great success. We have achieved a
100% hearing rating when students appeal to the formal board process.
Developed a judicial affairs communication strategy in collaboration with the
Chief of Police to ensure accurate and timely responses to threats.

Conflict Resolution: Demonstrated leadership and ability to manage conflict

and help resolve issues between different groups of people. As the Dean of
Enrollment Management and Retention, I supervised Administrative Support,
Faculty, Pro-Tech and Supervisor and Management Union members. I also
served on college committees to help in the processing of employee positions
and contract negotiations.

Soft Skills: I offer exemplary customer service, demonstrated follow

through, an ability to communicate with all types of students. These
intangible skills set my abilities apart from most upper level managers.
References available upon request