1Data is a completely new way of providing the all-important analytics from Interaction Data in your Unified Contact Center. 1Data collates and stores your Contact Center data into Big Data storage - using the same data architecture as Facebook. It lets you decide how to piece together your analytics and reports - in real-time, historically, retrospectively - and predictively.
1Data is a completely new way of providing the all-important analytics from Interaction Data in your Unified Contact Center. 1Data collates and stores your Contact Center data into Big Data storage - using the same data architecture as Facebook. It lets you decide how to piece together your analytics and reports - in real-time, historically, retrospectively - and predictively.
1Data is a completely new way of providing the all-important analytics from Interaction Data in your Unified Contact Center. 1Data collates and stores your Contact Center data into Big Data storage - using the same data architecture as Facebook. It lets you decide how to piece together your analytics and reports - in real-time, historically, retrospectively - and predictively.
1Data is a completely new way of providing the all-important analytics from Interaction data in your Unified Contact Center. Using state-of-the-art extraction techniques, 1Data collates and stores your Contact Center data into Big Data storage using the same data architecture as Facebook. Extracting every single item of useable data, it lets you decide how to piece together your analytics and reports in real-time, historically, retrospectively and predictively. Did you ever wish you could segment your reporting beyond Agents, Groups, Skills, Locations and Queues? 1Datas unique dynamics means you can apply #hashtags to your Interaction Data. You can create your own #hashtag queries and filters, then apply them to your reporting data, right down to the individual Interactions at atomic level! Reporting goes Retrospective Provided with an intuitive web-based User Interface, 1Data allows you to take control, creating your own Real-Time and Historical reports in minutes. But it doesnt end there - because of 1Datas unique design, you can also apply your Reports in retrospect, extracting information from before your Report was created!
Atomic. Big. Simple.
1Data Big Data for Contact Centers
1Data is designed, developed, built and scaled on Big Data architecture. This brings a whole new dimension of analytics to your fingertips; Pro-Active and Pre-Emptive Reporting. Beyond the conventional here and now or historical interactionlevel reporting, 1Data allows you to apply Big Data analytics to the smallest elements of your Interactions. This gives you the opportunity to expand the use of your data, to seek out predetermine volumes and investigate bottlenecks. As an emerging technology, you will also be at the forefront of the expanding benefits of Big Data Sciences. Why 1Data..? In its simplest terms, 1Data acts as a replacement for both Real-Time and Historical Interaction Reporting within your Contact Center. 1Data removes the need for separated Reporting Solutions, keeping everything in the same place. As an external Solution, 1Data allows (limited) access for your existing BI or MI Solutions, to extract and report data. With the inclusion of Standard Reports in both Real-Time and Historically, you can also build you own reports, retrospectively without the aid of any Professional Services reducing time scales to operational productivity.
Atomic. Big. Simple.
1Data Interaction Reporting Done Right!
1Data plugs into your existing Platform and extracts atomiclevel Interaction data for Reporting, in real-time, allowing for real-time, historic and retrospective reporting and predictive modelling;
Retrospective
Predictive
Big Data Small Price
Because of the huge advances in data storage capacities and the reductions in price of storage - 1Data packages are extremely cost-effective. Based on a simple per Agent cost, you can get the benefits of Big Data, Atomic Reporting, RealTime, Historical, Retrospective, Pro-Active and Pre-Emptive analytics at a fraction of the cost of most conventional Contact Center Reporting Solutions. For further information please contact: Wyn Owen wyn.owen@exodussoft.eu +44 (0) 7974 147 182 CEO of Exodussoft