Overview

Jack Carter had opened his laundry business in

1990 and opened his second branch in 1992.
In 1996 he expand his business in dry cleaning
and pressing of cloths.
He opened four more stores over the next five
years.
Business was capital intensive rather than labor
intensive.
Jennifer Carter joined his father business.

Questions
Make a list of five specific HR problems
you think Carter Cleaning will have to
grapple with.
What would you do first if you were
Jennifer?

Answer 1.
Five Specific HR Problems.
Training.
Developed a Compensation Plan.
Select Right Person For The Right Job.
Open Communication.
Participative Management & Hierarchy
Channels.

Answer 1.

Training.
Technical Training.
Communications Training.
Computer Skills Training.
Ethics Training.
Safety Training.

Answer 1.

Developed a Compensation Plan.

Base Salary.
Annual Incentive Plans.
Bonus Plans.
Perquisites.

Answer 1.

Select Right Person For The Right Job.

Ability Test.
Personality Test.
Eye Queue Test.

Answer 1.

Open Communication.
Boost Employee Confidence.
Exchange Of Information.

Answer 1.

Participative Management & Hierarchy

Channels.
Improve Decision Making.
Required Result of Top Management.

Answer 2.

My View Point.
Training.
Developed a Compensation Plan.

Answer 2.

Conclusion.
Increased job satisfaction and morale
among employees.
Increased employee motivation.
Increased efficiencies in processes,
resulting in financial gain.
Increased capacity to adopt new
technologies and methods.

Answer 2.

Conclusion.
Increased innovation in strategies and
products.
Reduced employee turnover.
Reduced risk criteria.
Enhanced company image.

Questions & Answers

Thanks