Unit No.

- 1

Introduction
to OSCM

Topics to be focused on / Topics

not to be covered
Topics to be focused on
Transition from production to
operations (inclusion of
service sector)
TQM (restricted to 8 pillars)
Process quality : service
sector from customer angle
Pull & Push concept
Evolution : Sellers market to
Buyers market
Lean (waste elimination)

Not to be covered
History (other than concept)
Materials management
Quality tools (histogram etc.)
Quality guru
Case study (exam point of
view)

Suggested Books

Sr.
Topics
1.1Definition, concept

Book
OM

Author
Mahadevan

Significance, functions

OM

Mahadevan

Evolution (mfg to OM)

OM

Mahadevan

PD > Log.>SCM

OM

Mahadevan

Physical goods & services

SCLM

Bowersox,

1.2Definition, customer & mfr.

OM,TQM
View
Internal customer, TQM & Lean TQM
Global competition, technology Prod.&OM

Pub

Mahadeva,Dale
Basterfieldn,Bhat
Mahadevan,
TMG
Finch,Bhat,
Khanna
PHI

Ethical & environ.

OverallitissuggestedtoreferProf.L.C.Jhambs booksinceitconsistsofsimplelanguage
&directlinkagefromTeaching-Learningprocess.

Linkages to Business
Opportunity in manufacturing sector as Quality
Manager, Supply Chain Manager, Logistics
Controller,
Consultant Quality, Supply Chain, Logistics
Effective service management, Customer interface

Sample Questions
Simple level :
Define OM, scope & significance
Explain functions of operations management
Brief about TQM concept

Moderate level :
Elaborate transition from production to operations
Explain components of Supply Chain management

Difficult level :
Application based questions like Dominating role of IT in
supply chain of service sector

MCQ level :
Again questions will be based on all three levels stated as
above

Suggested CIE
Caselet discussion(for teachers) analysis & concept
clarification
Field visit report
Mini project ( SME - Manufacturing and service
sector)

Other suggestions
Caselet is to be discussed & analysed.
Video & clips are to be shown to students for related
topics.
Other books are also to be referred like Prof.K.Sridhar
Bhat, Prof. L.C.Jhamb, Dale Basterfield
Career opportunities in corporate sector