Narration by Jennifer Dobbs

Narration by Jennifer Dobbs

Leadership means, Setting goals and objectives and finding resources to implement what needs to be done in a
timeframe allowed. Leading the project and empowering others to make it happen.
~Brian Lay, Manager for Information Services at Monroe County Community College~
Leadership Styles
Emotional Intelligence
Leadership in Technology
Jim Jones, Information Technology Director at Jackson College
Brian Lay, Manager of Information Services at Monroe County Community College
What makes a good leader (Hill, 2009)?
Commitment
Assess personal strengths and weaknesses
Develop and vision and solid goals
Know the organization and industry
Strong communication
Recognize and encourage employees
Develop a leadership style which works for your team
Narration by Rebecca Smith Libstorff

Managing different employee styles and dynamics

Jim Jones at Jackson College
Brian Lay at Monroe County Community College
Managing the demand from your organization to keep up with technology
Planning, strategy and having a vision.View it like a road map, where all departments/employees
whomever it may be know the path they are taking and where they will end up. Or if its the same place,
knowing they may have to take a different path in order to end up at the same place is helpful (Lay,
2015)
Diversity
Both leaders encourage this highly and seek whomever the most qualified individual is for the job.

Narration by Rebecca Smith Libstorff

The consistent use of positive motivation techniques is critical for managers in today's

constantly changing and evolving world of human needs and desires. How well managers use these
techniques to motivate employees directly affects the use of human resources toward accomplishing
organizational goals. (Kamery, 2004)

Motivating a
Team

Mastering Motivational
Craft
aren't many
goals that team cant reach.

Departmental Issues

Stress & Workplace Disputes

Narration by Lamont Bradley

How can Leaders use Motivational

Techniques?
refocus their attention to more positive potential outcomes.

MOTIVATE TEAM
MEMBERS
raises team morale.

Relationship Building.
Narration by Lamont Bradley

When helping team members cope with workplace

stress/challenges what MOTIVATIONAL TECHNIQUES
prove to be most effective?

Narration by Lamont Bradley

Brian Lay
By using smaller departmental
meetings

Manager of Information Services

Monroe County Community College

a safe Place
brainstorm and iron out kinks amongst each other..
Departmental Projects
Upcoming Deadlines

DRAMA
Narration by Lamont Bradley

Meeting Skills
We should try to make our meetings places where we get democratic
and
constructive participation and involvement from our members.

Narration by Lamont Bradley

When helping team members cope with workplace

stress/challenges what MOTIVATIONAL TECHNIQUES
prove to be most effective?

Narration by Lamont Bradley

10

Jackson College

MONETARY MOTIVATION

JIM JONES
(Director of Information Technology)

Try to genuinely connect with people and see what lights their fire,
He tries to fix the things he has control over, like environment, flex time,
and being understanding in time off situations.

budget constraints
.

disciplinary
actions

Narration by Lamont Bradley

11

How does a company handle morale after a dry patch in work production,
or a big let down? (i.e lay-offs, pay cuts, or significant lose in business production)
Industry Sales Slump?
Eliminating Redundancy?

Narration by Lamont Bradley

12

NOT WELL.
minimize the damage to workplace trust (Heathfield, 2015)
This is something the college and many establishments struggle
with as a whole. (JONES, 2015)

Jim always feel that situations like these promote difficult times for
everyone. His ending quote, Put the money where it is needed.

Narration by Lamont Bradley

13

REFOCUSING ATTENTION

BUILDING TRUSTING WORKING ENVIRONMENTS

EFFECTIVE COMMUNICATION

Narration by Lamont Bradley

14

Communication has significantly evolved over the past decade, constantly

being influenced, modified, and enhanced by technology. While technology
has made it easier to communicate, has it made communication more
effective in the workplace? (Moulesong, 2012).

Workplace communication is one of the key components to a productive

work environment (Moulesong, 2012). Jim Jones(2015), Information
Technology Director at Jackson College, feels it is important to always share
and communicate information, whether good or bad, and to have no barriers
between him and the message. Jones (2015) further encourages the need for
effective communication, and has sent out surveys for the staff, soliciting
feedback on his own leadership style and effectiveness of communication
methods.

Setting a culture of sharing knowledge is critical to business success. This

is done by being accessible and approachable (De Contreras, 2008). Jones
(2015), agrees by encouraging his employees to come and talk to him
whenever the need arises. His office is inviting and transparent with all four
walls made of glass. Jones (2015) is also available via phone, text, instant
messaging, or email for his staff.
Narration by Jacqueline Hoekema

Communications can be formal, such as emails department meetings, or

posted notices. Jones (2015) holds monthly meetings with staff, where
he disseminates information verbally, passed down from senior
management.

Communications could also be informal, such as personal conversations

between staff or management, such as an open door policy. The
open door policy creates an inviting, more productive work
environment and gives staff the communication vehicle needed to share
(Moulesong, 2012). Jones (2015) uses the open door policy because he
cares about the staff and their needs, thoughts, and concerns. He goes
further to state, there is a difference between being everyones friend
and genuinely caring.

The ability to communicate effectively at work and in our personal life

is perhaps the most critical skill for everyone (De Contreras, 2008).
The need for constant, clear, concise communication is imperative to
the success of both business and leader.
Narration by Jacqueline Hoekema

 What is change implementation?

Change implementation is the process of how an organization plans change and introduces
change within the organization.
The first step in implementing change is to communicate why the change is necessary
(Kirke, 2013). It is important to explain why the change is necessary and how the
stakeholders will benefit from the change.
Change within organizations can be intimidating to many employees. In many cases
change at work is often stressful to employees, and to be an effective leader, you must
know how to communicate change, and manage change for a smooth transition (Llopis,
2012).

Narration by Don Sorrell

 When introducing change, many organizations communicate

change from the top down (Jones,2015). When change starts
from the top down, change can be communicated as an
initiative, and given to the departments that are responsible for
implementing the change.
Change can be implemented in phases or all at once (Kirke,
2013). Collaboration is the key and when its possible there
should be a pilot group of employees to test the changes before
fully committing them.
Managing change includes minimizing the stress that change
has on the employees. One of the keys to minimizing stress
during change is open communication (Jones,2015). Open
communication allows for employees to be able to ask
questions and get answers about the change to reduce anxiety
that the change may be causing.

Narration by Don Sorrell

 After the change is complete, the change must be

tracked and the results evaluated. During this
time meetings are held in intervals with all
stakeholders that are involved as well as
electronic communications via distribution lists
(Jones, 2015).

Track

There are also additional meeting with

employees that were directly involved in the
process along with end users to obtain valuable
feedback. These results can be analyzed and
used to improve the change process.
Organizations decide to change and usually it
is to make improvements (Kirke, 2013).
Tracking the final results are way to see if
these improvement will give the organization
the desired results it was looking for or if
further changes are needed.

Communicate

Narration by Don Sorrell

Adapt

 Narration by Jennifer Dobbs

References:
De Contreras, B. (2008). Effective CEO Communications. Retrieved from:
http://rt-ba.com/research-articles-leadership-ceocomm.html
Goleman, D. (2000, March 1). Leadership That Gets Results. Retrieved March 10, 2015, from https://hbr.org/2000/03/leadershipthat-gets-results
Hill, C. (2009, July 14). What makes an effective leader? Retrieved March 8, 2015, from
http://www.nydailynews.com/news/money/effective-leader-article-1.372028
Jones, J. (2015, March 3rd). Information Technology Director at Jackson College. (J. Dobbs, Interviewer)
Kirke, D. (2013, September 16th). How to Implement and Manage Successful Change Programs. Retrieved from
smalllbiztrends.com: http://smallbiztrends.com/2013/09/implementing-change-programs.html
Lay, B. (2015, March 11th). Manager of Information Services at Monroe County Community College. (R. Libstorff, Interviewer)
Llopis, G. (2012, November 5th). 5 Most Effective Ways to Sell Change. Retrieved from www.forbes.com:
http://www.forbes.com/sites/glennllopis/2012/11/05/5-most-effective-ways-to-sell-change/
Moulesong, B. (2012, April, 1st). Different Methods of Workplace Communication Yield Different Results.
Retrieved from: http://www.nwitimes.com/business/jobs-and-employment/different-methods-of-workplace-communicationyield-different-results/article_d6921b40-9fd2-5364-8b5b-474989eb219d.html