Library Services Satisfaction Survey

Introduction

Instructions

1. Which of the following activities occupied you on your visit to the CBAA Library today?
Please check all that apply. Then, check the appropriate box beside each activity to show
how successful you were in achieving your aim.

Neither
successf
Very Fairly Fairly Very
ul
Activity unsucces unsucces
nor
success success
sful sful ful ful
unsucces
sful

 Looked for library materials on the

Shelves………………………………     
 Used an electronic information
service (e.g. OPAC, the Internet)….     
 Used the library’s catalogue………..     
 Got or sought help from library staff     
 Studied my lessons………………….     
 Others, please specify:
___________________________     
 Others, please specify:
____________________________     

2. Approximately, how often do you visit the CBAA Library?

 Daily  Weekly  Bi-monthly  Monthly

3. What type of materials do you mainly visit the CBAA Library to obtain?

 Books  Theses
 Newspaper/Clippings  Electronic References/Information
 Journals  Others, please specify ____________________
4. How satisfied are you with the following CBAA Library facilities and services and how
important are they to you?
 4a. In these columns, please indicate how 4b. In these columns, please indicate how
satisfied you are with the following important the following library
library facilities and services: facilities and services are to you:
Very Fairly Neith Fairly Very Don’t Very Fairly Neith Fairly Very Don’t
Satis- Satis- er dis- dis- know impor impor er unim- unim- know
fied fied satis- satis- satis- or -tant -tant impor porta porta or
fied fied fied Not -tant nt nt Not
nor applic nor applic
dis- -able unim- -able
satis- porta
fied nt

Range of books            
Range of
periodicals            
Availability of
course books and            
essential texts
Photocopying            
Printing            
Information/
reference inquiries            
Provision of
computers/PCs            
Library catalogue            
Range of
electronic
information            
services (e.g.
OPAC, Internet
etc.)
Accessing library
services            
electronically off
Campus
Opening and
closing hours            
Library
environment            
(noise, heating,
ambience, etc.)
Communication
with users
(e.g. publicity            
materials, signage,
user education)
Helpfulness of the
librarian/staff            

5. What you like most about your visits to the CBAA Library?
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

6. What, if anything, can be done to improve the services at the CBAA Library?
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

7. What is your Course and Year?

_______________________________________________

8. What is your gender? Male Female

9. What is your age? _____________________________