You are on page 1of 4

F E B R UA RY 2 015

Marketing the
Mercedes way
Ola Kllenius of Daimler discusses the
high-tech and high-touch marketing of
an iconic brand.

Ola Kllenius is


&

&

'

"

"

'

'

"

"

The Quarterly:
UVWJROGHQDJH"

<

>

>

Ola Kllenius:

<

The Quarterly: 7KLVVXJJHVWVWKDWDQDO\WLFVDORQHZRQWVXSSODQW


WUDGLWLRQDOVWRU\WHOOLQJ

Ola Kllenius:

"

The Quarterly: :KDWGRHVWKHGLJLWDOVLGHDOORZ\RXWRGRWKDW


\RXFRXOGQWGREHIRUH"


Ola Kllenius:

WKDWEHWZHHQDQGLQWKHPRUQLQJLQGLHUHQWFLWLHV


"

The Quarterly: +RZLPSRUWDQWLVLWIRU\RXWRFRQQHFWZLWKLQ


WKHRUJDQL]DWLRQWRLQWHJUDWHPDUNHWLQJLQWRSURGXFWGHYHORSPHQW
IRUH[DPSOH"
Ola Kllenius:
VDOHVGHSDUWPHQWLQVWHDGRIKDYLQJGLHUHQWWKLQJVLQGLHUHQWDUHDV
P

'DLPOHUVFDUVKDULQJSURYLGHUFDUJRRHUVSRLQWWRSRLQWUHQWDOVLQVHOHFWHG
T

You cant do marketing well in isolation. You


have to have engineering with you, and you have
to have IT with youotherwise it doesnt work.

:HEXQGOHWKHGLHUHQWDUHDVLQVLGHRXUKHDGTXDUWHUVIXQFWLRQ


The Quarterly: +RZHOVHDUH\RXZRUNLQJWRSURYLGHEHVW


FXVWRPHUH[SHULHQFH"
Ola Kllenius:

"

"

KRZLWZRUNV%XWQRZ\RXYHGULYHQRDQG\RXUHVLWWLQJWKHUHZLWK


The Quarterly: ,VWKLVDOVRDUHVSRQVHLQSDUWWRWKHFKDOOHQJHRI


SUROLIHUDWLRQ"+RZGR\RXEUHDNWKURXJKWKHFOXWWHU"

Ola Kllenius:

'

HVSHFLDOO\IRU\RXQJHUSHRSOH:HRHUDOONLQGVRIVHUYLFHVDURXQG


SK\VLFDOSUHVHQWDWLRQDQGVWRUHVDOOQHHGWRWLQWRWKDWZRUOG
7KLVLVUHHFWHGLQRXU0HUFHGHVPHVKRZURRPLQ+DPEXUJZHOO


The Quarterly: :KLFKEHFRPHVDNH\IDFHWRIWKLVQHZJROGHQ


DJHGRHVLWQRW"7KHEHWWHU\RXHQJDJHZLWK\RXUFXVWRPHU
WKHVWURQJHU\RXUFXVWRPHUVH[SHULHQFHJRLQJIRUZDUG
Ola Kllenius:

"

Ola Kllenius is a member of the Board of Management of Daimler,


responsible for marketing and sales. This interview was conducted by
Jesko Perrey, a director in McKinseys Dsseldorf office.

Copyright 2015 McKinsey & Company.


All rights reserved.

You might also like