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1. Communication and the psychological contract 1

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Communication and the psychological contract

Author: Clutterbuck, David

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Abstract: Making the psychological contract a practical construct for organisations in managing
relationships with stakeholders demands a simple but accurate model of the perceptual
dynamics. The model presented here is based upon three meanings of the term value - value as
worth, as respect and as beliefs. Aligning the perceptions of employees and the organisation on
the nature of the value exchange provides a basis for measuring the quality or 'perceived
fairness' of the psychological contract in action. The same principle applies to the psychological
contract with all other stakeholder groups. [PUBLICATION ABSTRACT]

Subject: Studies; Communication; Values; Perceptions; Models; Organizational behavior;

Shareholder relations; Psychological aspects;

Classification: 9130: Experiment/theoretical treatment; 2400: Public relations; 2500:

Organizational behavior/operations research

Publication title: Journal of Communication Management

Volume: 9

Issue: 4

Pages: 359-364

Number of pages: 6

Publication year: 2005

Publication date: 2005

Publisher: Emerald Group Publishing, Limited

Place of publication: London

Country of publication: United Kingdom

Publication subject: Communications, Business And Economics--Management

ISSN: 1363254X

Source type: Scholarly Journals

Language of publication: English

Document type: Feature

Document feature: Diagrams References

ProQuest document ID: 232932364

Document URL: http://search.proquest.com/docview/232932364?accountid=33562

Copyright: Copyright Emerald Group Publishing, Limited 2005

Last updated: 2014-05-24

Database: ABI/INFORM Complete

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