=— INTERPERSONAL COMMUNICATIONLearning Objectives A« ‘completing this chapter, you will be able to do the following. ‘+ Understand the value of effective interpersonal communication. ‘+ Understand the importance of assertiveness, courtesy, and tact when dealing with people. ‘+ Implement effective strategies for successful one-to-one communication. ‘+ Use communication to build positive profes- sional and social interpersonal relationships. Speech Vocabulary ] 1 this chapter, you will learn the mean- gs of the speech terms listed below. interpersonal tact communication tone social aggressive tone communication _nonassertive tone professional assertive tone communication people skills courtesy dialogue Chapter Outline Feteves are the main sections in this chapter. @ Appropriate Tone @ People Skills Academic Vocabulary E xpanding your academic vocabulary will help you become a more effective communicator. Listed below are some words appearing in this chapter that you should make part of your vocabulary. prospective manipulating etiquette criticism brash reprimanded HAPTER S5 Interpersonal Communication oe