QUESTIONNAIRE

1. Name
2. Age
3. Sex
Male
Female
4. Marital Status
Married
Single
5. Occupation
Student
Employee
Business
Farmer
Professional
6. The purchase is done for
Own Use
Gifting
Others

7. Which type of product do you want to purchase?

Stationary
Bakery
Gifts
Home Appliances
1

Crockery
Grocery
Electronics

8. What factor you consider in selecting a particular product?

Price
Brand
Product Quality
Others
9. How do you know about the firm?
Through Visual media
Through Internet
Through friends and relatives
Through Advertisement
Others
10. Which are the factors influence you to choose Wellmart for purchase?
Price
Discount card
Selection

11. What are the influencing factors during the purchase?

Sales man Behaviour
Customer care
Discount Card
Gifts
12. How do you rate our responsiveness in dealing with you?
Excellent
Good
Satisfactory
Poor
Very Poor
13. How do you rate our professionalism in dealing with you?
Excellent
Good
Satisfactory
Poor
Very Poor

14. How do you rate the products and did they meet your needs and
expectations regarding quality and performance?
Excellent
Good
Satisfactory
Poor
Very Poor
15. Are you satisfied with the purchase you made?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
16. Are you satisfied with the service you received?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied

17. Are you satisfied with salesman attitude towards your purchase?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
18. Are you satisfied with after sales service?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
19. Mode of Payment
Debit card
Credit card
Cash
Others

20. Are you satisfied with discount card given by the firm?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
21. Are you satisfied with parking facility?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied

22. Are you satisfied with pricing strategy of this firm

Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied

23. Will you recommend Wellmart firm to your friends and relatives?
Yes
No
No Comment
24. Are you satisfied with the firm overall?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied