Bob Panic: Solution Architect -Security and Business Systems & Technology Architecture and Governance

Mob: +61 (0) 424 102 603

Email: bob_panic@me.com
Web: www.bobpanic.com
I am Melbourne based and provide a global service
Career Summary
Motivated, driven, dynamic and resourceful Solutions Architect who is focused on developing IT security and business
frameworks, processes and solutions to ensure every element of technology is comprehensively covered.
For over 25 years my objective has been to ensure the confidentiality, integrity and availability of an organisations
information, who is involved in extensive and detailed requirement gathering processes, stakeholder engagement and
project management, strategic systems integration, creation of acceptance and evaluation criteria, delivery of
benchmarking documents, audibility systems, I am expert at running brainstorming workshops (security, risk, planning), delivers
targeted needs and gap analysis, requirements profiling, process mapping and security design with a holistic business focus
on analysis, design and business systems support modelling is a particular speciality.
I act as a key liaison, a single point of contact, I am hands on and interact closely with business stakeholders in order to
understand the structure, operation, policies, processes related to security of the organisation, this is key to my success in
developing and recommending IT security solutions and systems that enable organisations and projects achieve its goals.
I am a champion of best practice Security Architecture design including methodologies like SABSA, ISO 27001 and Standard
of Good Practice for Information Security with over 20 years of industry experience I deliver enterprise solutions, using TOGAF,
that drive projects forward and imbed solutions within organisations for lasting benefits and return on investment of IT
Enterprise Security Systems.

Industry and Skills Summary

Professional
Skills

Technology Architecture, Transformational Change Management SME, Portfolio Manager,

Business Enterprise Change Management, Stakeholder & Client Relationship Management;
Strategy Development; Business Enterprise Architecture; Business Analysis; Transformation &
Enterprise Release Management; Organisational & Technical Operational Change
management; Business Process Engineering; Service Management; ITIL & ITSM Implementation
Methodologies: SABSA, Standard of Good Practice for Information Security, ISO 27001, Agile (5
years) SCRUM Master, Prince 2 (10 years), PMBOK (5 years), Telstra TDP/Rapid (2 years)

Technical Skills

ISO 27001, TOGAF, ADKAR, CMDB, SDLC, Clarity PPM, NET Frameworks 2.0; Oracle FlexCube,
Oracle OEM; Oracle forms, Microsoft Word, Microsoft Excel, Microsoft Outlook, Change
Management, BPR, ITIL, ISO, OBIEE, Oracle CRM, BI, SAP Payroll, SAP Financials, SAP HR, SAP to
Manfact migration, Oracle Business Information Warehouse (BW), SAP Warehouse
Management (WM), Pronto ERP, Dynamics AX (3.0), Siebel CRM, TRIM Document Management
Systems, PeopleSoft ERP, Oracle ERP, GIS systems, CRM Siebel, .NET, SQL Server, Oracle,
Maximo, Stratus VOS, Websphere, Sales Force, J2EE, EMC SAN/NAS, Network and server
infrastructure, DMZ, VERITAS Clustering, Net Backup, CAD Systems.

Industry
Experience

Banking, Professional Services; Resources; Energy; Telecommunications; Insurance;

Government; Utilities and Financial Services.

Education
Current in progress:
1999:
1995-1997:
1994:
1991-1993:

Master of Business & Technology (MBT) Program Harvard Business School

Associate Diploma of Information Systems - T.A.F.E
Electronics Sales, Service Management & IT Support Diploma A.I.T.C
Sales & Customer Service Diploma - South Australian Sales Institute
Advanced Certificate in Architectural Drafting - T.A.F.E

Key strengths

Key subject matter expert in business systems support modelling and design within TOGAF best practice
Solid understanding and practical implementation of varied security methodologies including Standard of Good
Practice for Information Security, ISO 27001
Security Architecture commentator who has written a number of whitepapers on IT security, risk management, planning,
disaster recover and general industry commentary
I am a leading hands on, consultant on multi-million dollar business transformation, change and planning programmes
I have solid, proven experience in delivering large, complex current and future state views and context diagrams, data
flow diagrams, extensive decision analysis, change impact analysis, business readiness assessments, stakeholder analysis
and readiness, development of future state organisational business requirements, running extensive planning workshops
and development of stakeholder communications channels and excellent interpersonal and communication skills.
I have proven business analysis and change management experience relating to business process and core enterprise
applications and business process change and business systems support structures.

I have strong problem solving and root cause identification skills and posses effective functional management style
Attention to detail and able to work to strict deadlines
Flair for harnessing and co-ordinating disparate stakeholder contributions to common goals
High team, proactive and result oriented approach.
Highly developed understanding of business systems in the use of major commercial software and specialist business
systems (Hogan, SabreSonic, Oracle FlexCube, SAP Finance, Primavera, SAP PM and MM, Oracle ERP Suite, MS Project,
Word, Excel etc).
Highly accomplished in oral and written communication and graphical presentation (swim-lanes, business process flows,
context diagrams)
Proven and demonstrated ability to co-ordinate and communicate effectively at all levels of management including
project managers, subcontractors, engineering and site personnel.

Career Overview
October 2014 - Current: Solutions Architect Emergency Services Telecommunications Authority, Victoria
I am directly responsible for leading the ESTA WFM (Aspect Workforce Management System) and CAD (Call
Aided Dispatch) solution design and architecture sitting across business and technology streams. I am looking
to deliver a highly resilient and redundant (Business Continuity and DR) technology solution that not just covers
technology but meets business needs and interfaces into varied ESTA Systems and technologies.
July 2014 October 2014: Master Programme Planner- QPlus Revenue Management Project- Qantas
Delivery overview: Development and operational management of a multi-stream (PROS, 1A, IT, Business,
Operational Research, BPE/Organisational Change) integrated schedule with managed dependencies and
interdependencies, of over 4000 lines for the QPlus revenue management program.
Delivery Overview:

The integrated schedule was developed to ensure that all streams covered the core deliverables for the
daily management and planning delivery of the QPlus Program including; people, training, technology,
efficiency and revenue deliverables.

The schedule was developed to be baselined within 6 weeks of my commencement meeting the primary
steering committee directive to have a Baseline by end of October.

I developed a number of key reports (both manual and MS Project extracts) for the Program, Change
Communications, High Level Steering Committee reports, detailed plan on a page deliverable maps,
resourcing extracts and resource bandwidth planning and justification reports

Ran extensive project planning sessions with senior stakeholders, delivery leads and SMEs to develop a
micro level detailed delivery plan and schedule of daily, weekly work activities (work breakdown structure)

Continual, daily management and improvement of the master integrated schedule and the provision of
centralised scheduling (central point of control) and planning expertise ensuring high level of consistency
with regards to the management of the master integrated schedule

Nov 2013 July 2014: SAP Operational Support Blueprint Design Architect SAP SCM, ECC, POS DM, BI, DW and
BPC - API (Priceline)
Delivery overview: working remotely for API, and direct on site, I developed the most complete, end-to-end,
SAP operational support design document (projected to be a 500 page document) for internal API technology
support teams and support vendors. I have covered highly detailed sections on:

Monitoring and alerting for all SAP API integrated technology systems (48 systems) covering Manhattan
warehousing, IIB (integration bus), BI and reporting

Defined the ASAP development methodology, the use of ChaRM and transport management for
releases and deployments

Solution Manger configuration, monitoring, alerting and operational support for BASIS Administration
with T Code level detail

Operational and functional Support for SAP, 1 st, 2nd and 3rd level support, SAP support team design,
super user service and design

Current and Future State support mapping and gap analysis

Highly detailed service catalogue for all SAP functions

RFQ and RFT documents for the selection of a SAP support vendor with all key support sections
mapped out
June 2013 Nov 2013: SAP Project and Cutover Manager Identity Management and Access - NSW Education
Department
Delivery overview: business analysis and project management of a multi-stream SAP cutover and release for
the multi million dollar LMBR program for Pre-Prod and Production deployments covering: SAP Schools Finance,
TAFE HR & PY, HANA and Master Data Load sequencing for over 2000 schools and 12 TAFE institutes. As the
central SME for extensive cutover planning and execution of SAP modules and environment code migrations
including: ECC, BPC, BI, BW, HR and PY

Feb 2013 June 2013: Business Systems Solutions Architect & Strategic Risk Manager - Queensland Health
Delivery overview: management of a central centre of excellence, leading a team of four of Primavera experts
providing world class leading scheduling service to over $5 Billion of Programmes including New Hospitals
Program, CARS, Program, G2O (GroupWise to Outlook migration) and GCUH.
As the Strategic Risk Manager for the $1.76 Billion Gold Coast University Hospital (GCUH), running risk workshops
with senior stakeholders and continual reporting and management of over 30 core program risks ensuring that
there are no blockers to the September 2013 go live date
Jan 2012 Jan 2013: ERP Solution Architect & Change Manager Security and Risk Planning - Virgin Airlines
Australia
Delivery overview: responsible to ensure that the new Virgin booking system, SabreSonic architecture was
integrated with IIB SOA solution into Virgin was implemented effectively into the enterprise from a business
process (process design, business needs and gap mapping, support needs analysis), change & transformation
perspective conforming to BABoK best practice.

Delivery of business transformation planning and change management and workforce development
management solutions.
Updating and analysis of business needs and skills requirements
Delivered business process design document for airline booking system on time and within budget
Re-forecast remaining work and resource requirements to achieve requisite scheduled handover of core
SAP Finance and banking modules and integration of SabreSonic via SOA and Web interfaces
To analyse current change processes (strategy, people, process and technology) and recommend
business planning process improvements to Senior Leadership Team.

June 2011 Jan 2012: Senior Solutions Architect securing banking systems & risk management - UBank
Oracle/NAB
Delivery overview: I was the senior business Architect, Change & Transformation, for the $1 Billion NextGen
Program (Core Banking Platform integration and UBank platform) and working with a team of 120 Oracle
project delivery experts, senior management stakeholders and 7 project managers.

delivery of KYC and AML compliance business process, I ran transformation planning workshops and
workforce training needs requirements gathering and development management needs analysis.
I delivered a Program & Vendor Master Deployment & Change Schedule and impact assessment for the
program identifying key people and business process impacts.
Updating and analysis of change progress and reporting of change performance measurement.
Reforecast remaining work and resource requirements to achieve requisite scheduled handover of core
banking modules
I established BABoK best practice guidelines and implemented process design best practice for the PMO
I delivered analysis on current change processes (strategy, people, process and technology) and
recommend planning/scheduling process improvements to Senior Leadership Team.

May 2009 to June 2011: Program Transformation Solutions Architect Security and Risk, Whole of Government
Queensland (Department of Public Works)
Delivery overview: Delivered and embedded TOGAF standards for SAP HR systems processes, SAP Architecture
best practice, delivered key BA artefacts, delivered development and business process education training of
key stakeholders and staff. Involved in the running of government steering committees, management of the
change process function and process integration into the department. Delivered business change impact
analysis for Core SAP PM and SAP MM Enterprise systems across 30 departments for the maintenance
(scheduled and preventative maintenance) of core department assets across Queensland.

Feb 2007 to May 2009: Business Architecture Lead Idenity Management, Risk, Security Transformation &
Change: CitiPower, PowerCor and SP AusNet (Via Satyam)
Delivery Overview: I was responsible for the delivery of business analysis and planning, scheduling and
technology change process design, including TOGAF methodology and architecture standards to the utilities
sector in Victoria. I also delivered a number of training and people development projects via my newly
established scheduling service for SP AusNet including change management methodologies, Primavera 6
implementation, program capability to manage the Supervisory Control & Data Acquisition (SCADA),
Distribution Management Systems (DMS) and HSM (High Speed Monitoring) and Oracle ERP migration. Duties
Included:

Lead BA role responsible for BABoK best practice implementation, co-ordination, development and
provision training within the utilities sector on the deployment of smart meter technologies, development of
mesh communication and IT infrastructure, SCADA systems integration into DMS and HSM systems
Project Manage the implementation of an Executive Level Project Performance Reporting System across all
Victorian utilities sector covering: Major Capital Projects (Smart Meters, poles, substations, SCADA systems,
HSM and DMS), Minor Projects and Sustainment Engineering Projects
Creation and implementation of the Business Needs Management Database.
Project cost control using earned value principles for planning, scoping & budget control.
Maintenance of cash flow projections for $6 Billion of Planned Smart Meter deployments
Develop project cost and schedule performance reports providing analysis and recommendations.
Identification and resolution of project controls procedural deficiencies and improvements.
Maintenance and control of project cost accounts by currency

Dec 1998 to Feb 2007: Global Manager, Solution Architecture Services Risk and Security solutions ASIA/Pacific Region - Satyam
Delivery Overview: For 10 years I established and managed a highly innovative offshore business SAP
Architecture project delivery solutions, focused on TOGAF best practice for Satyam for the delivery of global
projects and IT systems Security Solutions for global banking, finance and insurance (NAB, ANZ, Bank of India,
Bank of Singapore, Suncorp, AMP, AXA), Utilities and Heavy Industry clients.
I prototyped the standardised Security Solution Architecture best practice services model in onshore/offshore
EA Services, project support, training and outsourcing model; conducted research; chaired steering
committees, re-framed business cases, developed competitive offer, established business infrastructure
artefacts, created EA support Centre of Excellence; negotiated alliances, meeting 100% of objectives,
exceeding revenue and profit forecasts.
I developed custom Security policies and communication strategies, project governance processes, engaged
stakeholders (2-way) to deepen business process understanding and adoption, I developed varied
transformation management solutions which anticipated and answered business questions and headed off
anxiety, which inspired confidence and demonstrated business process knowledge strategies which led to a
27% quicker adoption of banking system integration for banking clients.

April 1991 to Feb 1998: Business Solution Analyst - IPEX ITG for BHP, Oxiana Group and Newcrest Mining
Delivery Overview: for almost 8 years I was solely responsible for delivery of Business Analysis services for SAP
Plant Maintenance (PM), SAP Material Maintenance (MM) and SAP human capital (HR) business change
projects. I was responsible for requirements gathering, business needs analysis, business process mapping,
resource forecasting, skills mapping and design, BA service delivery and scheduling services to key IPEX mining
clients (BHP, Newcrest and Oxiana - now OZ Minerals) Delivered a number SAP MM integration, readiness and
support analysis documents to Oxiana Group, covering business operations across the state with plant
maintenance, scheduling, establishment of standardised business processes, SAP Maintenance product
training across the organisation, implementation definition and understanding the end to end delivery of
minerals from mine to shipping port by rail and road. Through my extensive analysis work I delivered a 23%
production efficiency and 46% increase in outsource maintenance quality and stability over a 5 year period to
Oxiana Group