The process of translating an idea into a message is called: encoding. The
message consists of VERBAL and NON-VERBAL symbols that represent the information the sender wants to transmit. Each message we send is an attempt to convey an idea to the receiver. An important responsibility of the sender is to choose the appropriate channel for the occasion. No one-communication method is superior to another. Superiority depends upon the effectiveness of a method. A WRITTEN MEMO is the most appropriate channel of communication in light of the number of people. The process of translating a message into an idea is called: decoding, and this is done by the receiver. The basic skills employed by the receiver are LISTENING and providing FEEDBACK to the sender. The most important variable in communication process is: perception our unique understandings of the way things are. Perception greatly affects how should we send and receive messages. As a perceiver, each of us is a product of all our experiences. The major function of feedback is that it allows senders to see how well they are accomplishing the objective of original communication. ORAL COMMUNICATION provides quickest feedback. In brief, we can evaluate the effectiveness of our communication by the feedback we receive. _________________________