Net Promoter Score

What is CEM?

Custumer Experience Management

What include CEM?

Co-delivery between Home and Host Entity
Issues Segmentation of yiur Exchange
Leadership for EPs
Net Promoter Score (NPS)

Why CEM?

To Ensure Quality Experiences!

Net Promoter Score

The Net Promoter Score is a system to ensure the quality in the delivery of our
programs to our customers by using a feedback system. Participants of our
programs would be sent a survey
All they have to do is answer on a scale of 1 - 10 if they liked the service or not.

The system which does an analysis of the survey and presents for analysis and
decision making.

How it Works?

Net Promoter System

Measures the quality of the experience youre having
thanks to AIESEC.
We can see your feedback and IMPROVE!

It is sent in 3 moments: Matched During the exchange

after the exchange

Surveys
The Surveys you fill, generate NPS rate (Promoters Detractors ) through a feedback comment help us to
analyze the strengths and weaknesses of the exchange
The main idea is to ensure that you like EP gets better
evaluation during the exchange process

Participants receive the survey by mail and 7 days after

a memory

How does it function?

Why it is necessary?
So we can improve our reponse capacity to your needs.
To see if were delivering what we promised: HIGH QUALITY
EXPERIENCES
To see hows your engagement with AIESEC.
So we can improve in our internal processes.

We wait for your

ANSWERS!