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Chapter N0:1

DEFINATION OF BANKING:

(1) “Banks do business of money. Rather banks do business of lending and


borrowing loans.”

(2) “Banks are guardian distributor of cash money”.

(3) “Banker or a bank or a person or company carrying on the business


receiving moneys and collecting drafts for customers subject to the
obligation of honoring cheques drawn upon them from time to time by the
customer to the extent of the amount available on their current accounts”.

Evaluation of Banking:
It has not so far been decided as to how the word ‘bank’ originated. Some authors opine
that this word is derived from the word ‘bancues’ or ‘banque’ which mean a bench. The
explanation of this origin is attributed to the fact that the Jews in Lombardy transacted
the business of money exchange on benches in the market-place; nad hewn the
business failed, the ‘banco’ was destroyed by the people incidentally the word ‘bankrupt’
is said to have been evolved from this practice the opponents oh this opinion argue that
if it was so, then how is it that the Italians money changer were never called ‘Banchierei’
in the middle ages?

Other authorities hold the opinion that the word ‘bank’ in derived from the German word
‘back’ which means ‘joint stock fund’ latter on when the Germans occupied major part of
Italy the word ‘back’ was Italianized into ‘bank’.
It is therefore not possible to decide as to which of the opinions is correct, for no record
is available to ascertain the validity of any of the opinions.

Modern Banking:

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Banking in its modern form and structure stared in Britain when many of the Lombardy
merchants came to England in the fourteenth century and settled in the parts of the city
of the London now called Lombard Street.
The king Edward –III established the Office of Royal Exchanger for changing foreign
money at a profit for the benefit of the Crown.

In 1854 the joint Stock Companies Act opened an era of corporations; and the Limited
Liability Act, 1855, restricted the liability of the share holder of the limited company.

Types of Banks:

Primarily all banks gather temporarily idle money for the purpose of lending to other and
investment gain in the form of return, profits and dividends etc. however, due to the
verity of resources of money and the diversity in lending and investment operations,
banks have been place in various categories, such as

 Commercial bank
 Savings bank
 Merchant banks
 Mortgage banks
 Consumer bank
 Investment bank
 Central bank

Commercial Bank:
The commercial banks received deposits from the general public, which are repayable
on demand upon written orders of the depositors. As their most distinctive feature the
commercial banks maintain the checking accounts for the constitutions.
Te commercial banks are also distinguished for providing short-term finance to trade,
commerce and industry to enable these sectors to expand their productive activities

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Merchant Banks:
Merchant banks are those, which have been mainly financing the domestic and
international trade. During the late 18th and early 19th centuries the trade between
countries was financed by bill of exchange by well-reputed merchant’s houses for which
they would charges a commission for their services

Savings Banks:
The basic purpose of these banks is to inculcate the habit of saving in the people the
savings banks deposits are not repayable upon only the written order of depositor but
the depositor of his agent has to appear personally at the saving banks to make
withdrawal and for this purpose he must present a pass book a certificate of deposit or
some similar documents to prove his right to receive his payments. Post office savings
banks and savings accounts at national saving organizations are well known national
saving banks in Pakistan.

Mortgage Banks:
These banks mainly deal in loans for acquisition or construction of real estate against
the securities of mortgage.

Consumer Banks :
These banks providing finance for purchasing consumption goods for the use of
Brewers

Investment Banks:
These banks assists business houses and governmental bodies to raise money through
the sale of stocks and bond for usually long term purposes these banks perform the
usual functions of raising deposits of idle money from the public and finance the
business houses other bodies.

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Central Banks:
Central banks occupy the unique position in banking structure of a country because they
have been interested with the responsibility of controlling the money supply, interest
rate, and financial market of a country for the purpose of economic development.

Islamic Banking:
Islamic banks appeared on the world scene as active players over two decades ago.
But "many of the principles upon which Islamic banking is based have been commonly
accepted all over the world, for centuries rather than decades".

Roughly 20% of the world's population is Islamic. While some in the Western world
think this population is only in the Middle East, the religion is truly global: from the
Middle East, to Afghanistan, to the US, to Indonesia, and every where in between.
Attention to Islamic finance obviously accelerated since 9-11, but it is worthy to note that
an Islamic finance meeting was actually scheduled for 9-12 in the WTC and that the
Islamic Finance movement was already growing very rapidly. According to estimates in
the Wall Street Journal Islamic finance is roughly a $150 billion dollar market.

Sharia:
An Islamic Economy is an economy that is regulated by a set of rules based on outlines
set by the Islamic “Sharia”
Sharia is the set of guidelines mentioned in the Quraan.

Islamic Financing:
Is a concept that emerged in scientific manners in the second half of the past century.
With the expanding role that the banking system and money handling, many Muslim
communities were faced with a problem over the concept of INTEREST.

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In Islamic Sharia, there is a straight forward and definite rule that has to be obeyed, i.e
NO “RIBA”.

Riba:
By Definition, Riba is an Arabic word that literally means “extra”
In regards to Islamic Sharia, Riba means the lending of money for a specific time where
upon the lender receives his money with an EXTRA amount agreed upon. It was what
most people in finance call interest.

Banks with No Interest:


A bank that neither charges nor pays an interest is an intriguing concept. Especially if
we consider the existing (and dominate) global banking system (that is interwoven with
all the daily aspects of our life) is based on interest.

Three forms of financing:


• Modaraba (Participation Financing)
• Morabaha (Financing Resale of Goods)
• Ijara (Lease financing)

Modarba:
Modaraba (Participation Financing) falls under three categories

• Demand Deposits
• Mutual Investment Deposits
• Special Investment Deposits
Morabaha:
Another form of a relationship between a customer and an Islamic bank is that of buyer
and seller. This contract is known as ‘Morabaha’ (Financing Resale of Goods).
The bank buys goods or products from its owner directly on the request of the customer
and then resells it to the customer, at a selling price higher than the purchase price. The

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customer then pays any consideration to the goods he purchased on an installment
basis, as per an agreed repayment schedule.

Ijara:
The third method, or ‘Ijara’ (leasing), requires an Islamic bank to purchase equipment
and lease them to the customer for a specific period of time. At the end, in most cases,
the Bank will transfer the title to the customer either by executing a sale agreement for a
normal value or by way of donations.

INTRODUCTION ABOUT BANKING SECTOR:


Banking is the business of providing financial services to consumers and businesses.
The basic services a bank provides are checking accounts, which can be used like
money to make payments and purchase goods and services; savings accounts and time
deposits that can be used to save money for future use; loans that consumers and
businesses can use to purchase goods and services; and basic cash management

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services such as check cashing and foreign currency exchange. Four types of banks
specialize in offering these basic banking services: commercial banks, savings and loan
associations, savings banks, and credit unions.

A broader definition of a bank is any financial institution that receives, collects, transfers,
pays, exchanges, lends, invests, or safeguards money for its customers.
This broader definition includes many other financial institutions that are not usually
thought of as banks but which nevertheless provide one or more of these broadly
defined banking services. These institutions include finance companies, investment
companies, investment banks, insurance companies, pension funds, security brokers
and dealers, mortgage companies, and real estate investment trusts.

Chapter No: 2
INTRODUCTION AND HISTORY OF FAYSAL BANK:
Faysal Bank started operations in Pakistan in 1987, first as a branch set-up of Faysal
Islamic Bank of Bahrain and then in 1995 as a locally incorporated Pakistani bank under
the present name of Faysal Bank Limited. On January 1, 2002, Al Faysal Investment
Bank Limited, another group entity in Pakistan, merged into Faysal Bank Limited which
resulted in a larger, stronger and much more versatile institution. In fact it has the

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highest share capital amongst private banks in Pakistan and is amongst the largest in
terms of equity.

Faysal Bank Limited is a full service banking institution offering consumer, corporate
and investment banking facilities to its customers. The Bank’s widespread and growing
network of branches in the four provinces of the country and Azad Kashmir, together
with its corporate offices in major cities, provides efficient services in an effective
manner.

The strength and stability of Faysal Bank Limited is evident through the Credit Rating
assigned by JCR-VIS Credit Rating Company Limited of “AA” (Double A) for long to
medium term and “A-1+” (A One Plus) for short term.

The majority share holding of Faysal Bank Limited is held by Ithmaar Bank B.S.C an
investment bank listed in Bahrain.

Group Information:
Ithmaar Bank B.S.C. is licensed by the Central Bank of Bahrain and listed on the
Bahrain Stock Exchange (ITHMR). It has a paid-up capital of US$360 million, total
equity of US$1.1 billion and is a full investment bank with its direct business covering
the Middle East and North Africa (MENA) region, as well as South Asia, Asia-Pacific
and Europe. Besides holding significant investments in the banking, financial services
and real estate sectors in different markets, the main activities of the Bank include
underwriting (equity and other financings), private equity (structuring, participation and
portfolio management), Islamic financing, private banking, and advisory services
covering project financing, investments, capital markets and mergers & acquisitions.

Capital and Ownership:

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Ithmaar Bank B.S.C, an investment Bank in Bahrain is the ultimate holding company of
Faysal Bank. The remaining shareholders comprise of general public, NIT and other
Pakistani institutions.

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VISION STATEMENT:

To be the bank of first choice with the highest ethical principles as our guiding force.

MISSION STATEMENT:

To excel in providing innovative, value based banking solutions to meet changing needs
of customers and to strengthen the image of trust and reliability.

OPENING DOORS TO LIMITLESS POSSIBILITIES:

We open door to limitless possibilities for our stakeholders by providing banking


solutions that deliver results through meticulous planning, focus on specific objectives,
setting priorities right, and putting in place strategies and processes that help yield
better growth with higher return.

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OUR VALUES:
INTEGRITY:
We will hold fast to the highest standards of ethical conduct to meet our commitments to
our customers, employees and shareholders. above all, we will hold true to our persona
commitment and conviction to the truth.
Our Integrity: Our Identity

Corporate governance:
Our goal is to respond a rapidly changing business environment in a timely manner to
improve corporate citizenship and transparency by reinforcing our ethical standards and
building a relationship of trust with customers and stakeholders.

Corporate social responsibility:


We believe that the highest standards of engagement must not be only with our
stakeholders, employees or customers but also within the community in which we work
and live. We abide by the laws of Pakistan in which we do business, we strive to be a
good corporate citizen and take full responsibility of all our actions.

Teamwork:
As a team, we play to win from the smallest unit to the enterprise as a whole. We
achieve far more as a team than as individuals.
Our Team: Our Assets

Respect:
We appreciate our diversity and believe that respect for our employees, customers,
stakeholders, and all those with whom we interact are an essential element of all
positive and productive business relationships. We treat everyone as we wish to be
treated with dignity and respect.
Our Respect: Our Values

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Chapter N: 3
BUSINESS STRUCTURE AND STRATEGY:
Board of Directors:

Syed Naseem Ahmad Chairman


Naved A. Khan President & Chief Executive Officer
Graham Roderick Walker Director
Mohamed A.R. Hussain Director
Mohammad A. Rahman Bucheerei Director
CHIEF MANAGER /
Farooq Rahmatullah Director
BRANCH MANAGER
Tariq Iqbal Khan Director
Shahid Ahmad Director

Board of Directors:

Manger Manger
Credit manager
Operations Credits

Chairman

Accounts
Departmen Imports Leasing
t Departmen Departmen
Secretary of
t the t
Board
Cash
Departmen
t
Director Home finance
Director
Exports CEOB Department
Director Director Director (Govt. (Govt.
Department (Member)
Nominated) Nominated)

Account opening
Department
Car finance
Departmen
Foreign Exchange t
Department
Debit
Organ Card of Faysal Bank– Model Town Branch:
gram
Department Credit card
Departmen
t
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Clearing Internal Audit Marketing


Department Department Department
PRODUCTS AND SERVICES:
We are a progressive bank striving to offer innovative products, easy accessibility,
quality service & convenience to our customers. We offer customized financing
solutions with flexible criteria and convenient loan tenures. You can avail car, home and

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personal loans through our various branches. We also offer a host of Corporate &
Investment Banking Services to our clients, which include financial and corporate
advisory services, along with a wide array of tools to help them achieve their goals.

Deposit Accounts Consumer Loans


Faysal Savings Account Car Finance
Rozana Munafa Plus Account House Finance
Basic Banking Account Faysal Finance
Faysal Moavin
Faysal Premium
Faysal Izafa
Mahfooz Sarmaya
FCY Saving Plus
Corporate & Investment Banking Services
Corporate Financing PocketMate Visa Debit Card
SME Finance Travellers Cheques
Trade Financing Transfer of Funds
Treasury & Capital Markets Safe Deposit Lockers
Investment Banking Non-stop Banking
Cash Management

Chapter No: 4
CUSTOMER SERVICES DEPARTMENT:
Requirements for Account Opening and closing of Account:
Terms and Conditions:

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Account opening requires things:
• National id card of the customer and introducer
• Introducer
• Visiting card or employment certificate.

Customer:
Customer is the person who comes with the purpose of opening the account

Introducer:
Introducer is a person having the account in same branch and gives guarantee about
the customer. If the introducer is not proper than state bank charges RS 5000/- per
head from that employee of the bank who has opened the account of the customer on
the request of the introducer.

Procedure of Account Opening:


First of all, the customer is required to fill an application form. Then he attaches the
photocopy of his identity card and fills the signatory cards. Now he fills the pay-in slip
and deposits money on the counter. Bank allotted an account number within one day
after confirming from the head office which is at Mall road Lahore. Now he fills the pay-
in slip and deposits money on the counter.

Following things are needed for opening of account:


• Account opening form
• Specimen Signature card
• Next of kin
• Letter of thanks
• Issuances of cheque book

Account Opening Form:


Account opening form consist of
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• Category of account
• Currency
• Title of account
• Account number
• Customer information
• Initial deposit
• Authorized person in case of customer death

Specimen Signature Card:


The signature card included the name and specimen signature of the customer

Next of Kin:
In the next of kin the customer authorized the bank to pay the proceedings of his/her
PLS/Current foreign currency account to the related person by describing the
relationship of the person with the customer after the death of the customer.

Letter of Thanks:
Letter of thanks is the latter issued by the bank to the customer for two purposes
• 1st purpose is to say thanks to the customer for opening the account in their bank
• 2nd purpose is to confirm the address provided by the customer while opening the
account.

Issuance of Cheque Book:


Cheque book is issued to the customer after sending the letter of thanks when the
customer comes with the latter of thanks and requests for the issuance of the cheque
book. A cheque book (usually having 25 leaves) is issued to the customer.

Closing of Account:
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The customer can close the account. The customer is required to submit an application
for closing the account. The account is closed out and his balance is paid to him after
deducting the closing charges.

There are many reasons for closing of account


• Account holder Owen request
• Death of account holder
• Closing of account due to the bad manners of account holder

Required Procedure for Opening an Account:


First of all, the customer gets an application from the bank, which requires all
information necessary for opening account and also the documents required. An
account can be opened as:
1) An individual account
2) Joint account
3) Proprietorship account
4) Limited company account
5) Partnership
6) Club, society, association and trust

Information Required by the Bank:


• Name
• Address
• Telephone No.
• Currency of Account
• Nature of Business
• Country of Residency
• Special instructions regarding the account

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• Signatures

Documentation In case of limited company accounts:


• Photocopy of National Identity Card of each director
• Application form
• Copy of company’s memorandum and articles of association
• List of directors
• Copy of board resolution
• Certificate of incorporation
• Their signature cards
• Certificate to commence business

Documentation In case of Partnership Account:


• Application form
• A copy of partnership deed
• Signature cards of partners
• Registration certificate copy
• A copy of National Identity Card of each partner

Documentation In case of Club, Society, Association or Trust:


• Application form
• Copy of rules
• Certified copy of resolution
• Signature cards

When the concerned officer is satisfied then he opens the account and gives an account
number that will be used in all communications with the bank in regard to the account
and when making deposits and withdrawals.

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Bank has the right not to open an account without assigning any reason or to close the
account if it is not operated in a satisfactory manner by the instructions of the head
office.

Payment of Foreign Money:


Western Union Money Transfer:
Western union money transfer is a fastest way to receive money worldwide. It is working
in almost 200 countries. Different Govt and private organization are dealing with WUMT,
Govt organization e.g banks Private organizations e.g Zarco, Money changer, Dollar
East, Master Currency
Main office of WUMT is situated in Dubai, it is a procedure of counter payment

Procedure of Payment:
WUMT just needed identification, no need of a/c, it’s a counter payment.
Procedure of payment is that the customer came to specific person who is dealing with
WUMT tell him the
1) MTC NO
2) Receiver name
• First name
• Middle name
• Last name
3) Sender name
• First name
• Middle name
• Last name
4) Telephone no
5) Photo copy of ID card
6) Expected amount
7) Test question

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After if the that related officer feed MTC # (mail transfer control) , it is unique number not
less then 10 digits, receiver name , his/her 1st name and last name, and sender name
to check whether amount is come or not . When all these things are correct then give a
form to the receiver, he/she filled the specific form, after that office done his signature
and give one copy to customer, other copy send to the cash counter for payment and
the last copy for put in file for the purpose of record. Payment is made only in Pak
rupees.

WUMT Form:
It form is divided into three sections
• 1st for receiver information, his name, address and telephone number
• 2nd section for sender, his name, address telephone number
• 3rd section is for expected amount, MTC number, test question, signature
There are three copies of form 1st for counter payment, 2nd for customer and 3rd for
branch record.

FBL LOCKERS:
Basically there are four types of Lockers
• Small
• Medium
• Large
• Extra large
• But Rahim Yar khan branch of FBL is providing only first three types.
• Charges for various Lockers:
• For Small Locker-----------Rs.1200 per annum
• For Medium Locker--------Rs.1750 per annum
• For Large Locker-----------Rs.3500 per annum

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• Despite these annual charges client pays non refundable fee of Rs. 1500 for
availing locker service in FBL.
 Formalities:
• A SS card (signature Specimen card) is also required to be filled.
• Another form is also to be filled on which client’s signature and other authorized
person (mentioned by the client himself) on the client’s locker is also mentioned.
 Insurance for Lockers:
• Range of insurance for various lockers is as followed:
• For Small Locker-----------Rs.500000
• For Medium Locker--------Rs.800000
• For Large Locker-----------Rs.1000000

Foreign Demand Draft:


Foreign Demand draft is also known as FDD. A person who wishes to remit money to
someone in another place may if he does not send his own cheque, obtain from his
bank a draft on demand payable to the person who is to be paid the money. It may be
drawn upon one of the banker’s own branches, or upon some other bank where exists
for draft to be drawn. Whenever a draft is drawn own advice is dispatches the same
day. Advising the bank or branch as the case may be, of the particular of the draft of
that banker on whom it is drawn may recognize the draft was it is presented.

When a person requires a draft, he should be asked to complete the prescribed


application form in which he should state the amount of the draft, the name of the payee
and the place of payment. The bank charges are 750 for each demand draft.
Types of Accounts:
Current accounts:

Faysal Sahulat (Pak Rupee Current Account):

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Faysal Sahulat is a transactional account specially designed for individuals or business
customers who want instant access to their funds with no restrictions on the number of
transaction.

Features:
• Account can be opened with an initial deposit of Rs. 5,000.
• Unlimited transaction facilities.
• On maintaining an average balance of Rs. 300,000 following additional facilities
are provided.
1. Unlimited cash deposit facility
2. One small locker and one ATM free.
3. 365 Pay orders, 365 Demand Drafts, 365 cheque leaves per year free.
• Access to account through on-line banking at all Faysal Bank branches across
Pakistan.

Basic Banking Account:


As per SBP prudential communicated via BPD circular No.30, Faysal Bank has
introduced the Basic Banking Account (BBA) to cater the needs of low income groups
having the following features.

Features:
• Account can be opened with Rs. 1000/.
• No requirement for maintaining a minimum balance
• Maximum of two free deposits and withdrawals are allowed in a month.
• Free of charge statement of account for customers once a year. In case more
statements are required than standard charges would be applicable.
• Free ATM transactions on Faysal Bank ATM machines. However charges would
apply on non Faysal Bank ATM machines as per SOC

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Saving accounts:
Faysal Savings:
Faysal Savings is specially designed to cater to your hard earned savings.

Features:
• Account can be opened with an initial deposit of Rs. 10,000/.
• No restriction on the number of transactions.
• Profit is calculated on monthly average balance.
• Profit payment on six monthly basis.
• Access to account through on-line banking at all Faysal Bank branches across
Pakistan.

Rozana Munafa Plus:

To provide the best possible returns for individual, corporate and business customers,
the Rozana Munafa Plus Account offers you the opportunity to earn profit every day
and get your profit month.

Features:

• Account can be opened with an initial deposit of Rs. 100,000/ for individuals
and Rs. 500,000/ for corporate customers.
• Profit is calculated on monthly average balance.
• Profit payment on monthly basis.
• Tiered profit structure providing an incentive to save more.
• Access to account through on-line banking at all Faysal Bank branches across
Pakistan.

Faysal Premium:

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Faysal Premium is a savings account specially designed for high value deposits with
attractive profit rates having the following features.

Features:
• Account can be opened with an initial deposit of Rs. 5 million
• Profit is calculated on monthly average balance.
• Profit payment on monthly basis.
• Tiered profit structure providing an incentive to save more.
• Access to account through on-line banking at all Faysal Bank branches across
Pakistan.

Faysal Moavin Savings Account:


Faysal Moavin is a Savings account made for genuine individual savers like you. Faysal
Moavin offers the perfect combination of savings account matched with the flexibility of
a current account.
Features:
• No minimum balance requirement.
• No restriction on the number of transactions.
• Profit is calculated on monthly average balance.
• Profit payment on monthly basis.
• Tiered profit structure providing an incentive to save more.
• Access to account through on-line banking at all Faysal Bank branches across
the countr.
• Easy access through cheque book an ATM/Debit card. The ATM/Debit card can
be used at over 2000 ATMs in the country.

Term deposit:
Faysal Izafa:

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At Faysal Bank we realize that every customer’s financial needs are different. As a
result, the Faysal Izafa Term Deposit is designed to provide individuals and corporate
customers an opportunity to grow their money securely and earn attractive profits.

Features:
• Account can be opened with an investment as low as Rs. 25,000/.
• Tenure from one year to five years.
• Annual and monthly option available.
• Financing facility of up to 90% of invested amount.
• No annual fee for the ATM/ Debit card for the entire tenure.
• First cheque book on investment of Rs. 300,000/ or more.

Foreign Currency Account:


Faysal Mahfooz Sarmaya:
Faysal Bank endeavors to build and strengthen customer relationships by providing
innovative banking products and services. To provide convenience and value to
customers with foreign currency related needs, Faysal Bank’s Mahfooz Sarmaya foreign
currency account offers attractive features:

Features:
• Account can be opened in three major international currencies: US Dollars,
Pound Sterling and Euro.
• Minimum balance for opening Mahfooz Sarmaya Foreign Currency Account is
1000 units of the currency in which the account is opened.
• Account can be opened in any of the following types:
• Savings Account
• Term Deposit Account

Current Account:

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With Mahfooz Sarmaya Account, you become eligible for Pak Rupee financing facility of
up to 75 percent of the deposit in your account at very competitive financing rate.
With Mahfooz Sarmaya Account, you automatically qualify for special rates for car and
home financing.

FCY Saving Plus:


FCY Saving Plus is a new foreign currency savings account with attractive profit rates
where customers get their profit on a monthly basis.
Features:
• Account can be opened in US Dollars, Pound Sterling and Euro currency.
• Minimum balance for opening FCY Saving Plus is 500 units of the currency.
• Profit is calculated on monthly average balance.
• Profit is disbursed on monthly basis.
• Tiered profit structure providing an incentive to save more.
• No FCY cash deposit charges

On maintaining the monthly average balance equivalent to USD 50k or above, the
following additional facilities are provided.

• Free online banking


• Priority Banking
• Borrowing in PKR upto 90% of FCY
• Preferential rates on consumer finance

Chapter No: 5
Services:
PocketMate (Visa Debit Card):

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Combining the wide acceptability of a credit card and the thoughtful prudence of an
ATM card, Faysal Bank PocketMate is the most convenient way to carry cash. No more
fear of overspending. No more searching for the nearest ATM. PocketMate Visa Debit
Card provides you with the freedom of world wide acceptability at over 27 million
merchant outlets as an ATM card operative at all ATMs in Pakistan plus at over 1 Million
ATMs worldwide bearing VISA logo.

Debit Card vs. Credit Card:


Better Control on Expenses:
PocketMate Visa Debit Card gives customer a much better control over their finances.
In credit cards, there is a risk of spending more than the repayment capacity. There are
no such issues with PocketMate as the amount is directly debited from the bank account
and there are no chances of overspending. All PocketMate transactions are subject to
authorization, which means whenever you do a transaction the status of your account is
checked.

No monthly installments:
Since with PocketMate you are using your own funds there is no risk of over spending
nor any worries to pay monthly bill on time.

No Minimum Income Requirement:


Unlike Credit Cards, the PocketMate is easy to obtain. There is no preset income
requirement to enjoy the benefits of this fast, convenient and safe debit card. All you
need to do is open and maintain an account with any of the branches of FaysalBank.

Product Features:
Worldwide Acceptance:
Travel the world and enjoy the freedom of using your PocketMate Visa Debit Card. It

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 28


gives you access to over 27 million shops and 1 million Visa ATMs all over the world,
giving you the freedom of payment anywhere in the world.

Countrywide Acceptance:
Your PocketMate Visa Debit Card is accepted at over 40,000 merchant establishments
in Pakistan i.e. restaurants, department stores, grocery stores, petrol pumps, etc.
Besides, you can use it conveniently at more than 2,000 ATMs all over Pakistan.

Maximum Security:
The PocketMate Visa Debit Card contains additional security features, it can only be
used ‘Electronically’, which means lesser probability of fraudulent attempts on the card.

Easy Traveling:
Your PocketMate Visa Debit Card saves from carrying cash or writing cheques. It
means customers no longer have to stock up on traveler’s cheques or cash when they
travel.

24-Hour Customer Service:


Our 24-Hours Customer Service is there to help you with your requests. Our well-trained
and qualified Customer Service team will assist you in answering your queries,
registering and resolving your complaints, reporting a lost or stolen card and activating
your card.

Overview of Expenses:
Each single charge and each withdrawal of cash at ATM made using your PocketMate
shall be clearly itemized on your bank statement enabling you to easily check the status
of your account.
Three Supplementary Cards:
PocketMate also gives you the facility of having up to 3 supplementary cards issued

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 29


against one primary card. All supplementary cardholders will be able to conduct ATM or
Debit transactions within the limits of the primary card account.

Lost Card Protection:


Card is safer than cash! Feel safe even in the event of losing your card!! All you need to
do is to call our 24-hour Customer Care, and a new card would be issued to you within a
week. You are protected from any financial liability arising from any purchase
transaction made on your lost card after it has been reported lost.

How to Apply:
Existing Faysal Bank Debit Card holders have to fill a simple application form to obtain
PocketMate. Existing account holders not possessing any card presently can also apply
for PocketMate by submitting the application form. To be a part of PocketMate family,
one must have a Current or Saving account at Faysal Bank.

Delivery of PocketMate:
Your PocketMate will be delivered to your branch within 5-7 days of your application
submission.

Travelers cheque:
You may purchase American Express, US Dollar and Pound Sterling Travelers
Cheques at selected branches of Faysal Bank.

Transfer of Funds:
You can deposit and withdraw cash from any branch of Faysal Bank, regardless of
which branch your account is in. You need only to carry your chequebook.

Western Union Service:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 30


Customers who receive money transfers from overseas through the Western Union
service can now withdraw their funds through any Faysal Bank branch.

Safe Deposit Lockers:


At Faysal Bank, we offer our customers Safe Deposit Lockers in a pleasant and secure
environment. All lockers are discretely placed within the Bank’s professionally guarded
premises. Lockers are available in three different sizes to suit individual customer needs
at reasonable rentals. Faysal Bank also offers an added insurance feature with locker.

Non Stop Banking:


All branches of Faysal Bank remain open for business from 9 a.m. to 5 p.m. from
Monday to Thursday and Saturday. On Friday, the bank is open from 9 a.m. to 12.30
p.m. and then again from 3 p.m. to 5 p.m. To suit your needs, we have extended our
banking hours on Saturdays. Now you can enjoy our consistent and quality service from
9 a.m. to 5 p.m.

.Chapter No: 6

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 31


FAYSAL FINANCING DEPARTMENT:
• Faysal Car Finance
• Faysal Home Finance
• Consumer Loan

Faysal Car Finance:


Faysal Car Finance is the most flexible product designed to meet customer needs.

Features:
• Car Financing for locally manufactured new and used cars and imported cars.
• Car Financing up to five years
• Down payment only 20% of the car value
• Minimum documentation charges.
• Fast processing.
• Option to prematurely terminate the facility.

Eligibility:
Now you can swiftly, easily and cost effectively owns a car if you are:

• A Pakistani National holding the New Computerized Identity Card (NADRA)


• Minimum 20 years of age at the time of financing.
• A resident of Karachi, Quetta, Hyderabad, Lahore, Faisalabad, Multan, Sialkot,
Gujranwala, Bahawalpur, Rawalpindi, Islamabad, Peshawar, Mirpur (AK), Gujrat
or Gujjar Khan.
• A Businessman or Self-Employed with a minimum of one year experience in the
same business and profession.
• A Salaried person with at least two years employment history.

Housing Finance:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 32


Faysal Housing Finance gives you so much more than great financing rates - We help
you all the way to make your next move in an easy and timely manner. Whether you
want to build a new home or are in a hurry to move into a ready built house or just want
to renovate your existing home or even transfer your existing expensive mortgage
finance balance, it is time to come to us for help and advice. We offer you the following
Housing Finance Packages:

• Buy a Home
• Build a House
• Home Renovation
• Balance Transfer Facility

Features:
• Flexible repayment options
• Option to partially or fully terminate the facility.
• Financing tenor up to 20 years!!!
• Fast processing.
• Minimum processing charges
• Enhancement option available
• Financing available up to 80% of the market value of the property.

Eligibility:
A Pakistani Resident and National holding the New Computerized Identity Card
(NADRA) or Non-Resident Pakistani holding a NICOP.

• Aged between 25 to 60 years if you are a salaried person and of 65 years if you
are in business
• In continuous employment for 3 years and at least 1 year with the existing
employer.
• In business with at least 3 years of business or professional experience

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 33


• Earning a net monthly income of Rs.30,000/- or more [spouse’s income can also
be combined with yours].

Faysal Finance:
Faysal Finance gives you an opportunity to liberate yourself from financial anxieties and
fulfill your dreams and aspirations in an easy and affordable manner.

Eligibility:
You are eligible for “Faysal Finance” if:
• A Pakistani National holding the New Computerized Identity Card (NADRA).
• Your age is between 21 to 60 years for salaried and 21 to 65 years for SEB/SEP.
• Your minimum verifiable monthly income is Rs. 15,000 for salaried and Rs.
25,000/- for SEB/SEP.

Chapter No: 7
Corporate and Investment:
Corporate Investment:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 34


Faysal Bank Limited is fully geared to meet the changing economic challenges present
in Pakistan. We are ever striving to build meaningful relationships with our customers
and become partners in their growth and progress by acting as financial advisors and
consultants as well as financiers. Our Corporate Finance Group extends both short and
long term financing facilities designed to fulfill the individual need of each corporate
customer.

Investment Banking:
With the ever-changing business environment in Pakistan, companies need expert
partners with a keen understanding of business to help achieve profit objectives. At
Faysal Bank, we offer the leaders of businesses and institutions, corporate advisory
services and a wide array of tools to help them accomplish their goals. We advise and
facilitate the arrangement of commercial paper, syndications, mergers, acquisitions and
underwriting arrangements amongst many others. Whether the customers require
financing of a project or managing of investments, we can guide them through the
markets and tailor a solution to meet their specific needs.

Agricultural Financing:
Faysal Bank offers specialized products for the agricultural sector. Our branches located
in agricultural areas of Pakistan are all equipped to help the local farmers improve their
yield and methods of farming by offering timely and affordable modes of financing to suit
their needs. To increase its outreach into agricultural regions of Pakistan, Faysal Bank
has entered into strategic alliances with other specialized banks through which it will be
financing the needs of farmers.

Cash Management:
Faysal Bank's Cash Management department has emerged as one of the leading cash
management solution providers in strategic markets such as local corporate, multi-
national companies, and mid-tier markets. Faysal Bank's role in these segments span
the entire spectrum of services including but not limited to Strategic
Receivables/Payables Management, Corporate Electronic Banking, Payroll and Fund
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 35
Management Services, Dividend Processing, and Process Re-engineering. Success of
Cash Management services is primarily attributable to its focus on providing streamlined
and customized solution that add value to business process of its clients.

Chapter No: 8
Marketing DEPARTMENT:
Competitive Strategy:

FAYSAL Bank strongly believes that the customers can be attained and retained only by
providing them the services they want. FAYSAL bank’s competitive strategies are
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 36
focused on making their existing customers loyal because they believe that it is their
existing customers who attract new customers. Bank uses KYC (Know your customer)
forms to have complete acquaintance with their new customers.

Marketing Strategy:
The process of analyzing marketing opportunities, selecting target markets, developing
the marketing mix and managing the marketing efforts
Factors Influencing Faysal Bank Marketing Strategy

Target Market:
Bank’s main focus is not on the retail banking but on the corporate banking rather. In the
retail banking they target salaried individuals, housewives, retired individuals and
anyone who has the potential of providing legal deposits to the bank.
Corporate customers being the main target of the bank get handsome packages of loan
and other financial services. The bank’s main source of revenue earning is also the
corporate sector customers.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 37


Faysal Bank Introduces Pocket Mate:
In our endeavor to provide you with versatile banking services to fulfill your financial
needs, Faysal Bank presents Pocket Mate, a Visa Debit Card which gives you unlimited
access to your current/ savings account with a simple swipe at millions of retail shops
and ATMs worldwide. Pocket Mate comes with a host of convenience and benefits
combined with the wide reach of Visa network, enabling it to be accepted at more than a
million ATMs and 27 million retail outlets around the world.

VARIETY in PRODUCTS:
FAYSAL bank has skillfully crafted their products to use them as their core
competencies and also as their tools for competitive strategy. The products include
Agricultural Finance, Import Export Business/Trade Finance, Running Finance, and
Demand Finance. These products serve multiple purposes to bank.

SERVICES as COMPETITIVE TOOLS:


Same is the case with the services offered by Bank. Services are the main tool through
which the bank acquires new customers and retain them. These services are not merely
ment to earn profit, but also to keep pace with the changing needs of the customers and
modern day’s banking trends. These services include Home Remittances, Remittances,
Hajj Services, Utility Bills, Lockers and Commodity Operations. Along with these core
services provided by the bank, online banking and Internet banking serve as
supplementary services.
These products and services are mainly directed towards customer satisfaction and
bank uses it for the customer satisfaction as their competitive strategy. Some of the
many benefits availed by the customers are mentioned as follow in bank’s own style.

Call Center:
Faysal Bank is now open with a 24 hour call center to facilitate customers. Just dial
0800-11325 and get connected to our call center agent.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 38


Online Facility:
Now the bank gives you the absolute convenience of instant access to a host of banking
facilities and personalized services 24 hours a day, 7 days a week, 365 days a year.
Simplify the way you bank and experience a higher level of convenience.

Features Online:
Faysal Bank now offers free online banking to its customers on Faysal Sahulat Current
Account. The account is specially designed to address the needs of those individual
(joint, salaried, retired) and business customers who seek instant access to their funds
at any Faysal Bank Branch across Pakistan.

• Check your account balances


• Transfer funds between your own accounts and to a third party account
• You can use your card for loan account payments
• Check transaction history of your accounts
• Get your account statement through fax
• Receive information on various FAYSAL bank products and services
• Find out status of your card or loan application
• Request balance or reference certificate
• Get currency exchange rates
• Issue stop payment instructions
• Report loss of your cheque book
• Request change in address and telephone numbers

Internet Banking:
Banking at consumer fingertips Internet Banking offers the customers convenience to
manage and control his banking and finances when he wants, where he wants! It's

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 39


Simple, Convenient, Secure and Faster. So, just by clicking one can enjoy this
facility.Features of internet banking

• 24x7 Access The customers now have access to your account 24 hours a day, 7
days a week. They can transfer funds or even pay bills even if it's a holiday.
• Secure and Faster Secured & encrypted with latest tools and technologies,
internet banking is the choice for secure and fast Internet Banking.
• Simple and Convenient Easier navigation and help provided at every step, so
the customers can have most out of this service. With convenience is just a click
away.

To use Internet Banking, consumers should be a registered FAYSAL Bank Account


holder with a valid ATM Card. If someone does not have an account, he may visit any of
the nearest branches and open his account and obtain an ATM Card. Our friendly
branch staff will help him open his account quickly.

Toll Free Number:


Connect to FAYSAL bank ONLINE by dialing from anywhere within Pakistan. Your call
costs you nothing because it is toll free. This just goes to show that we at FAYSAL bank
always put your interests first

Convenience:
Why visit the bank when you can better use your precious time to meet other
commitments? With ONLINE, our special discounted charges also offer you substantial
savings.
Give yourself the advantage of breakthrough innovation and cutting edge and get time
on your side

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 40


COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 41
Chapter No: 9
Human Resources Department:

Faysal Bank is a pro-active, people driven organization where the employees are our
top most priority. The Bank not only provides challenging career opportunities but also
excellent training in all areas of banking.

Management Training Programmes


The Management Training Program is a 3 months rigorous course of instruction on all
aspects of banking for young professionals. Our training program is designed to polish
the Management Trainees' knowledge of banking and induce a spirit of professionalism
in them. Based on the MTs performance during the training program, they are placed
within the Bank with their careers on the fast track
In the Faysal bank the environment is formal. Employees do team work & help each
other & very cooperative to each other.

Recruitment:
In Faysal bank relies on two channels.
• Internal
• External

Internal:
If employees are competent and can perform well then they are promoted.

External:
Faysal bank also hires competent people from outside. For this purpose they give
advertising on Newspaper & website. Some times hiring is from external and on
deposits base.

Selection:
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 42
Two type of employees are selected

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 43


a) Permanent
b) Temporary

Employees are selected by written test. Those candidates who clear test, they are
called for interview. Then employees are selected. Some times selection is without test
& only on interview bases. In faysal bank employees become permanent after two
years.

Orientation:
In Faysal bank R.Y.K branch no proper orientation takes place. When new
employees come then bank not introduce them with other employees.

Training:
In Faysal bank training are done when it is necessary.
• If training is at micro level then employees go to Multan.
• If at macro level then trainer comes in R.Y.K branch.

Promotion:
Promotion is very slow in faysal bank. faysal bank uses grading system.
• OG-1
• OG-11
• OG-111
Few employees are on permanent basis. Most employees work as third party contract.

Dispute & conflict:


In Faysal bank R.Y.K minimum conflicts are there.

Compensation:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 44


a) Attractive working condition:
A good physical environment is providing to employees well furnished and air
condition room is there.
b) Safety working environment:
For safety of its assets & employees’ lives guards are there & cameras on all working
places.
c) Bonus:
Faysal bank gives the bonus to the employees.
d) Leaves:
In one month two leaves are allowed. In one year 15 leaves are given to the
employees.
e) Retirement Plans:
By way of the retirement plan Faysal bank gives gratuity fund and provided fund to its
permanent employees.

Function & trip:


Faysal bank R.K.Y does not arrange the trip. Faysal bank does not arrange the
Function.

Medical Facilities:
Faysal bank gives the medical facilities to their employees.

Chapter No: 10

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 45


FINANCIAL ANALYSIS:
Common Size Analysis:
• Vertical Analysis
• Horizontal Analysis

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 46


VERTICAL ANALYSIS:
Balance Sheet
As on 31 December 2003-2007)
2007 2006 2005 2004 2003
Assets
Cash An Balance With Treasury
Banks 4.864% 6.242% 6.051% 6.393% 6.021%
Balance With Other Banks 2.625% 2.497% 1.849% 4.513% 1.363%
Lending To Financial Institutions 5.010% 3.991% 9.708% 5.594% 1.832%
Investment 22.334% 19.507% 21.586% 14.942% 23.565%
Advances 61.826% 64.492% 56.058% 63.637% 62.232%
Operating Fixed Assets 1.780% 1.939% 2.605% 3.000% 2.486%
Deferred Tax Assets-Net 0.000% 0.000% 0.000% 0.000% 0.338%
Other Assets 1.560% 1.332% 2.143% 1.922% 2.164%
Total Assets 100.000% 100.000% 100.000% 100.000% 100.000%
Liabilities
Bill Payable 1.704% 3.911% 1.078% 1.147% 0.905%
Borrowing From Financial
Institutions 7.075% 12.960% 13.822% 10.736% 13.716%
Deposits And Other Accounts 72.113% 64.254% 67.408% 71.495% 65.815%
Sub-Ordinate Loans 0.708% 0.000% 0.000% 0.000% 0.000%
Liabilities Against Assets Subject To
Finance Lease 0.006% 0.013% 0.111% 0.023% 0.034%
Deferred Tax Liabilities-Net 1.905% 1.595% 1.147% 0.211% 0.000%
Other Liabilities 4.921% 5.131% 3.187% 2.906% 2.769%
Total Liabilities 88.431% 87.864% 86.752% 86.517% 83.240%
Share Capital 3.749% 3.669% 3.329% 3.688% 5.562%
Reserves 2.525% 2.667% 2.274% 2.861% 4.445%
Unappropriated Profit 1.065% 1.643% 1.752% 1.367% 1.777%
Minority Interest 0.053% 0.084% 0.000% 0.000% 0.000%
Surplus On Revaluation Of Assets 4.113% 4.039% 5.556% 5.019% 4.976%
Total Liabilities And Equity 100.000% 100.000% 100.000% 100.000% 100.000%

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 47


HORIZONTAL ANALYSIS:

Balance Sheet
As On December 31st 2003-2007
2007 2006 2005 2004 2004
Assets
Cash An Balance With
Treasury Banks 239.755% 251.476% 233.638% 176.131% 100.000%
Balance With Other Banks 571.710% 444.461% 315.402% 549.445% 100.000%
Lending To Financial
Institutions 811.586% 528.384% 1231.791% 506.503% 100.000%
Investment 281.260% 200.788% 212.933% 105.183% 100.000%
Advances 294.828% 251.361% 209.396% 169.629% 100.000%
Operating Fixed Assets 212.535% 189.247% 243.590% 200.231% 100.000%
Deferred Tax Assets-Net 0.000% 0.000% 0.000% 0.000% 100.000%
Other Assets 213.943% 149.246% 230.196% 147.294% 100.000%
Total Assets 296.761% 242.552% 232.455% 165.884% 100.000%
Liabilities
Bill Payable 558.628% 1048.156% 276.957% 210.191% 100.000%
Borrowing From Financial
Institutions 153.080% 229.180% 234.245% 129.836% 100.000%
Deposits And Other Accounts 325.159% 236.799% 238.080% 180.199% 100.000%
Sub-Ordinate Loans
Liabilities Against Assets
Subject To Finance Lease 47.714% 89.393% 747.068% 112.375% 100.000%
Deferred Tax Liabilities-Net 1617.360% 1106.482% 762.496% 100.000%
Other Liabilities 527.272% 449.370% 267.515% 174.062% 100.000%
Total Liabilities 315.268% 256.024% 242.263% 172.414% 100.000%
Share Capital 200.028% 160.023% 139.150% 110.000% 100.000%
Reserves 168.575% 145.536% 118.914% 106.763% 100.000%
Unappropriated Profit 177.899% 224.295% 229.151% 127.597% 100.000%
Minority Interest 78.126% 100.000%
Surplus On Revaluation Of
Assets 245.323% 196.901% 259.555% 167.304% 100.000%
Total Liabilities And Equity 296.761% 242.552% 232.455% 165.884% 100.000%

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 48


RATIO ANALYSIS:
SHORT TERM LIQUIDITY ANALYSIS
• Current Ratio:

Years 2003 2004 2005 2006 2007

Current Ratio 1.49 1.588 1.48 1.75 2.08


CURRENT

Current Ratio
RATIO

2.5
2
1.5
1 Current
0.5 Ratio
0
3

7
0

0
0

0
0

0
0

0
2

YEAR

Current ratio of company in 2007 is 2.08. It means company has Rs. 2.08 current assets
to pay Rs. 1 of current liability. When we see trend it is increasing from 2003 to 2004
and then it decreased in 2005 and then it is again increasing.

• Quick Acid Test Ratio

Years 2003 2004 2005 2006 2007

Quick Acid Test Ratio 1.35 1.48 1.37 1.7 2.0

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 49


ACID TEST RATIO AcidTest Ratio

2.5
2
1.5 Quick Acid
1 Test Ratio
0.5
0
3

7
0

0
0

0
2

2
YEAR

It increased from 2003 to 2004 and then decreased in 2005 and then increased. In 2007
it is 2. It means company has Rs. 2 of the most liquid assets to pay current liability of
Rs. 1
• Cash Ratio:

Years 2003 2004 2005 2006 2007

Cash Ratio 0.113 0.178 0.121 0.161 0.163

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 50


Cash Ratio

cash ratio 0.2


0.15
0.1 Cash Ratio
0.05
0

7
3
0

0
0

0
2

2
year

It increased from 2003 to 2004 and then decreased in 2005 and then again it has
increasing trend. As compared other years it was high in 2004. It means in 2004
company had more liquid cash to pay current liabilities.
• Working Capital:

Years 2003 2004 2005 2006 2007

Working Capital 15253891 28367022 35327904 47500530 70308646

Working capital has increasing trend

PROFIT-ABILITY ANALYSIS:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 51


• Net Profit Margin:

Years 2003 2004 2005 2006 2007

Net Profit Margin 23.13% 35.70% 35.08% 23.79% 9.15%


net profit margin

Net Profit Margin

40.00%
30.00%
20.00% Net Profit Margin
10.00%
0.00%
3

7
0
0

0
0
0

0
2

year

In 2007 it is 9.15%. It means on Rs.100 company earns Rs 9.15. This ratio decreased in
2007 as compared to previous years.

• Operating Profit Margin

Years 2003 2004 2005 2006 2007

Operating Profit Margin 123% 70.35% 52.15% 42.97% 37.70%

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 52


operating profit
OperatingProfit Margin

margin
150%
100% OperatingProfit
50% Margin

0%

7
0

0
0
0

0
2

2
year

This ratio in year 2007 is 37.70%. It means company generates Rs. 37.70 operating
income on Rs. 100. It decreased as compare to previous years.

• Return on Assets:

Years 2003 2004 2005 2006 2007

Return on Assets 5.11% 2.78% 3.25% 2.5% 1.77%

Return on Assets

6.00%

4.00%
Return on
2.00% Assets

0.00%
2003 2004 2005 2006 2007
year

This ratio decreased from 2003 to 2004 and then again it increased in 2005. In 2007 it is
1.77% which means that the company generates Rs. 1.77 on assets of Rs. 100

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 53


• Return on total Equity:

Years 2003 2004 2005 2006 2007

Return on total Equity 44.22% 29.57% 42.74% 32.67% 23.33%

R
etu
rno
nto
talEq
uity

5
0.00
%
4
0.00
%
3
0.00
% Re
turnonto
tal
2
0.00
% Eq
uity
1
0.00
%
0.0
0%
3

7
4

6
0

0
0

0
2

y
e ar

It decreased from 2003 to 2004 then it increased in 2005 & then again increased in
2006 & 2007. In 2007 it is 23.33%. It means on Rs. 100 of total equity the return is
Rs.23.33.

LONG TERM DEBT PAYING ABILITY ANALYSIS:


• Debt Ratio:

Years 2003 2004 2005 2006 2007

Debt Ratio 83.24% 86.57% 86.75% 88.05% 88.56%

Debt Ratio
debt ratio

90.00%
88.00%
86.00%
Debt Ratio
84.00%
82.00%
80.00%
2003 2004 2005 2006 2007
year

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 54


This ratio has increasing trend. In 2007 is 88.56%. This ratio shows that in all the years
more than 80% assets of the company were financed by outsiders.

• Debt to Equity Ratio:

Years 2003 2004 2005 2006 2007


Debt To Equity
Ratio 706% 117.9% 109% 108.9% 119.6%

Debt To Equity Ratio


debt to equity

800%
600%
Debt To Equity
400%
Ratio
200%
0%
2003 2004 2005 2006 2007
year

This ratio is also very high, which means that creditors are not very well protected. This
ratio decreased from 706% in 2003 to 117.9% in 2004. it again increased to 119.6% in
2007.

ANALYSIS FOR INVESTOR:


• Earning Per Share:
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 55
Years 2003 2004 2005 2006 2007

Earning Per Share 8.12 6.02 8.33 6.65 4.29

EarningPerShare

10
8
Rs

6 EarningPer
4 Share
2
0
3

7
0

0
0

0
0
2

year

The earning per share is decreased from 2003 to 2004. In 2005 it is increased up to Rs.
8.33 & then it decreased in 2006 & 2007. It shows that earning on a share of common
stock has decreased from 2005 to 2007.

• Price Earning Ratio:

Years 2003 2004 2005 2006 2007

Price Earning Ratio 4.43% 7.23% 8.89% 9.10% 15.35%

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 56


PriceEarningRatio

20.00%
15.00%
PriceE arning
10.00%
Ra tio
5.00%
0.00%
1 2 3 4 5
year

Price per Earning Ratio of the company has increasing trend. In 2007 it is 15.53% it
means that stock has been selling for about15.53% earnings.
• Dividend Payout Ratio:

Years 2003 2004 2005 2006 2007

Dividend Payout Ratio 55.42% 74.75% 42.01% 75.19% 58.27%

DividendPayout Ratio
percentage

80
60
Dividend
40
Payout R atio
20
0
3

7
0

0
0

0
0

0
2

year

This ratio is increasing from 2003 to 2004, decreased in 2005 increased in 2006 and
then again decreased in 2007. In 2007 it is 58.27% which means in 2007 company paid
58.27% as dividend of the earnings per share to the share holders.
• Dividend Yield:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 57


Years 2003 2004 2005 2006 2007
Dividend Yield 12.50% 10.34% 4.72% 8.26% 3.79%

DividendYield
percentage

15

10
Dividend
5 Yield

0
2003 2004 2005 2006 2007
year

• The dividend yield has decreasing trend when compared with previous year.

Book Value per Share (Rs):

Years 2003 2004 2005 2006 2007

Book Value Per Share(Rs) 21.19 21.46 22.02 21.55 19.53

BookValuePerShare(Rs)

23
22
Rs

21 BookV aluePer
20 Share(Rs)
19
18
3

7
0

0
0
0

0
2

year

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 58


It is consistently increasing from 2003 to 2005 because assets of the company are
increasing and then it is decreasing due to the increase in no. of shares.

The overall position of the bank is quiet good as it is a new bank.

Graphs:
Balance Sheet Composition:
Assets:

70

60 Adavances

50 Investment
40
Cash and bank
30 balance
20 lending to financial
institution
10 other assets
0
Assets%

Liabilities and Equity:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 59


80
Deposits and other
70 accounts
60 Borrowing
50
40 Sub-ordinated loans
30
20 Shareholder's Equity
10
0 Revaluation Reserve
liabilities
& Other liabilities
equity%

Shareholder’s Equity:

60

50
Share Capital
40
Statutory Reserve
30

20 Capital Market
Reserve
10
Unappropriated Profit
0
shareholder's
equity%

Advances:
Advances Growth:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 60


70

60

50

40

30 Advances Growth%

20

10

0
2002 2003 2004 2005 2006 2007

Advances by Currency:

100
90
80
70
60
50
40 Local Currency
30
Foreign Currency
20
10
0
advances
by
currency%

Deposits:
Deposits Growth:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 61


80

60

40

20
deposits growth%
0

-20

-40
2002 2003 2004 2005 2006 2007

Chapter No: 11
PEST ANALYSIS:
Political Situation:
Political challengers also remained in the limelight during the year. Recent elections
have been one of the most watched for in our history. Though the political environment

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 62


is likely to remain unstable for a while, we believe law and order situation is the most
important conduit of its influence on the economic activity. As far as the economic
policies of different political parties are concerned, these are not easily distinguishable.
Privatizing, deregulation and focus on foreign investment are the main pillars of
economic policies of all the leading parties.

Technology:
The bank also continued its policy of upgrading technology to meet the challenges of
modern banking.
During the year the bank achieved the distinction of having successful completed the
mammoth project of changing of the core banking system commenced in 2005 and fully
migrated to a modern centralized processing system SYMBOLS acquired from a
reputable international vendor and being used by a large number of banks in Europe,
Asia, the Middle East, and Africa. With the successful implementation of new centralized
database system, the bank also achieved remarkable progress in business process re-
engineering, turnaround time compliance by centralizing outward remittances, issuance
of payorders and draft, account opening and credit administration.

Together with a new centralized core banking system, the bank is in the final stages of
implementation of Oracle Financials that will give it significant MIS flexibility, ease of
operation and improved internal controls.

To address its need for modern technology based banking and for managing a
360degree view of its customers for better client service, the bank has now embarked
upon implementing the world renowned Customer Relationship Management (CRM)
solution Siebels and a FULL FUNCTIONAL Contact Centre.

The bank has also initiated implementation of Oracle HRMS, a powerful human
resource management system for efficient and improved human capital management
framework in the bank.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 63


The bank with the assistance of independent reputable professional consultants,
prepared and implemented a detailed Business Continuity Plan (BCP), Disaster
Recovery Plan (DRP) and information System Security policies for its new technology
platform under the guidelines provided by the State Bank OF Pakistan and ISO 1799/
BS7799.2:2002.

Economic Review:
Pakistan’s economic continued to show resilience and strong performance. It grew by
7% in 2006-07 and is expected to grow by over 6% in 2007-08, which is one of the
highest in the region. Investment a key determinant of growth reached a record level of
23% of GDP. This was mainly caused by higher FDI and a remarkable surge in
investment in the local stock market and GDRs issues. Pakistan received USD 5.1
billion of FDI during FY07, which was 46% higher than FY06. Another encouraging
aspect was the remarkable growth of 19.4% YOY in workers remittances during FY07 to
reach USD 5.5 billion. However, higher commodity prices and a rising oil import bill are
pushing inflation and the current account deficit.

Chapter No: 12
SWOT ANALYSIS:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 64


Strengths:

• Bank has also invested heavily in information technology resources, which has
now allowed the bank to develop one of the most comprehensive and advanced
systems available. With the help of this system, Bank has now achieved an
"online" status via real time facilities and features available through nationwide
network. With a team of highly qualified professional, FAYSAL Bank is able to
use its real time system resources to provide customers with a comprehensive
account of their transactions on a daily basis. With the new improved system,
FAYSAL Bank is able to map all transactions and is able to provide all
necessary details to cash management clients.
• Bank has been successful in employee retention, customer satisfaction and high
profit generation. Happy employees help create happy customers. Good
reputation of the bank is because of good behavior and response of the
employees.
• Bank has undoubtedly become one of the most progressive and well-networked
banks in Pakistan. Customers are allowed to give suggestions regarding
banking services. If there is any complaint by the customer the bank authorities
investigate the reasons for complaint. Complaint monitoring system is an
excellent one at FAYSAL Bank that shows that bank values more to its
customers.
• FAYSAL bank has achieved marked success in its strategy of expanding and
diversifying its customer base and launching new and innovative financial
products.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 65


• With One-link network of ATMs, it is easy for the customers to get their cash
from any ATM machine of the partner banks with minor charges to be paid for
transactions. Thus if ATM machine at FAYSAL Bank is not working, then it’s
possible to draw cash from any other ATM of the partner bank. Now ATM card is
accepted on more than 100 ATMs in all major cities across Pakistan.

• Good and friendly attitude of the workers is the result of excellent management of
bank. The entire environment of the bank gives the impression that customers are
very important to the bank. They are offered seats even when they come for a
small purpose.
• Credit setup at FAYSAL bank is such that the credit customer is handled at
different counters. Such segmentation of credit approval processing is useful for
handling credit related tasks but customer who comes to the bank for getting credit
facility.He wants that he must be handled at one place.

Weaknesses:

• FAYSAL bank has the centralized system of processing trade related transactions.
Any customer who wants to export or import any product needs spontaneous
transactions to take place. But due to centralized system the approval of all the
transactions has to taken from head office. Although this system is good on part of
bank but not favorable on part of customer, as the processing time for transactions
lengthens which create bad impact on customers.
• Organizational structure of FAYSAL bank is Functional based. Functional structure
groups the members of organization based on their work activity. Every employee
is responsible for his own operations and no co-ordination exists among
departments.
• The advertising media used by FAYSAL Bank for publicity include mostly
newspapers and journals. Although this media is good one in attracting customers
to bank with FAYSAL Bank, but the most powerful media is of television through
which people within Pakistan as well as outside Pakistan can have instant

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 66


information about new products and developments of FAYSAL Bank with just a
click of TV button.
• The lengthy process of credit approval creates a feeling of dissatisfaction among
customers. Because FAYSAL bank has the centralized system of processing of
giving loan. But due to centralized system the approval of all the transactions has
to taken from head office Multan. Most of the hiring is on contract basis.
• Promotion is slow.
• Salary package is not so much attractive.
• Clients of Faysal Bank are less in number as compare to its some competitors

Opportunities:

• For banking industry acquisitions are the best way and FAYSAL Bank has
adopted this strategy for the acquisitions of funds and for strengthening and
expanding itself through affiliation with leading international brands and acquiring
the operations of leading banks. It’s the fastest growing bank in
• FAYSAL Bank is an active player in the loans business. Its strength in loaning
stems from its ability to forge strong relationships not only with borrowers but also
with bank investors. Bank can capture more markets by introducing new products
for business community, as it is the only group, which can contribute more
towards increasing the assets of the bank. The products, which the bank
currently offering includes, Ready cash, Business Power, and Business Account.
Bank can touch new customer segments through these products
• FAYSAL bank is now looking in to new ways of providing banking service to its
customers. New concept of mobile banking has been introduced by the bank,
which will prove to be a remarkable success in the field of consumer banking
group.
• Competition in the field of consumer banking has been intensified as large
consumer banks continued to play a significant role in terms of products and
services. FAYSAL bank is preparing for this competition by establishing a

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 67


dynamic platform that will enabled it to launch a series of new products in years
to come. This dynamic platform will be supported with a robust operational
infrastructure and delivery mechanism.
• For banking industry acquisitions are the best way and FAYSAL Bank has
adopted this strategy for the acquisitions of funds and for strengthening and
expanding itself through affiliation with leading international brands and acquiring
the operations of leading banks. It’s the fastest growing bank in
• Pakistan and it will prove to be the largest bank by continuing its strategy of
merging and acquisitions. Acquisition of Bank of America’s local operations and
operations of Emirates Bank International in Pakistan are the recent acquisitions
by FAYSAL Bank.

Threats:

• Although merging and acquisitions are a good way of expanding the operations
but at the same time competition and challenges also increase. Bank is required
to maintain competitive rates and facilities for its depositors and its borrowers.
Bank has to maintain a balance between its liabilities and assets structure. Turn
• Turn Over rate is very high.
• The sad part is that our industrial base isn't growing and industrial demand for
credit is, therefore, low. Banks is aggressively lending in the consumer sector.
Cars, motorcycles, home mortgages. Industrial sector is the most powerful sector
which can contributes towards assets of bank. But in Pakistan due to instability in
economic condition this sector is not flourishing too much. As a result the rate of
industrial loaning is also very low. If bank continues in advancing consumer loans
then it will become a threat for the assets of bank and resources of the bank will
continue to be wasted.
• New incoming local and especially foreign banks are making tough competition
among banks
• The employees of Faysal Bank are Dissatisfied.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 68


Chapter No: 13
BUSINESS PROCESS ANALYSIS:
After working in that environment of FAYSAL Bank of Pakistan I found following points
in analyzing Business Process of the Organization.

Caring Environment For the Customer:


COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 69
The environment of the bank is caring for the customers and every customer is dealt
with proper care and attention. All the employees have very professional attitude and
know the worth of the customer for the business.

Well-defined tasks and duties:


The tasks and duties are defined in such a way that it becomes very easier for the
employees to perform their assigned tasks. Due to the implementation of modern
techniques the efficiency and accuracy of the work force has been greatly increased.

Proper supervision:
There is a proper supervision system to check and evaluate the performance of each
employee. It is the duty of Operations Manager to make sure that every employee is
giving the desired performance.

Employee’s motivation level:


It was observed that at present the motivation level of the employees is not very much
high because of the currently announced salary increments, which is not up to the
employees’ expectation level and because of some other reasons such as, increased
workload etc.

Cooperative and Supportive Staff:


The behavior of the staff with the customers is very cooperative and supportive and
every employee is ready to facilitate the customer on his best in order to increase the
customers’ satisfaction level.

Customer Relationship Desk:

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 70


It was observed that there are three customer relationship officer in the branch to guide
the customer to solve their problems and to tell them that what should they do and
where should they go for the solution of their problems.

Increased workload:
Due to the new regulations of the state bank to deduct tax on every check amounting to
more than Rs. 25000, the customers started issuing too many checks to avoid this tax.
As a result the overall work load on employees has been significantly increased.

Difficulty in Handling of Illiterate Customers:


As the branch is located in such an area where main business is of spare parts and
steel manufacturing, the majority of the customers is illiterate. Thus it is not very easy
for the Employees to handle these customers.

Chapter No: 14
OBSERVATIONS:
FAYSAL bank is a financially sound bank. It is now financially more powerful and secure
with superior operational capabilities, wider distribution, and greater depth in human
resource skills. This development has led to the formation of one of the largest local
private bank in Pakistan. The bank has come a very long way in a very short span of

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 71


time. With stronger brand image and firmer footings the bank has been able to leverage
its infrastructure to launch new products and services.

For FAYSAL bank customers are the first priority. Sole of any business are the
customers and their satisfaction is an achievement for the organi. Management believes
that satisfied customers are one of the key factors for future growth of bank.
Keeping in mind the diverse needs of customers, FAYSAL bank has launched several
products and services ranging from deposit generating liability products to mortgage
and financing asset products to ATMs and charge cards. Bank has restructured its
consumer banking division by further dividing it into three major business units:

• Consumer assets
• Personal finance
• Cards

This allows having a more focused approach on different segments of the market

Chapter No: 15
CONCLUSION:
FAYSAL bank will remain an aggressive and innovative financial institution and continue
to adhere to the tradition of understanding its customer’s needs and looking for new
ways to serve them. Further integration and productivity gains will result in stronger
performance in terms of revenue as well as service quality in the coming years. The

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 72


strong leadership of Board and management and the relentless effort of the staff at
FAYSAL bank will be able to offer more superior products and services to customers
and to contribute more to economic and social development of Pakistan while
developing a bigger future for it.

SUGGESTIONS:
Financially unsophisticated people might feel bank accounts, cheque books, credit
cards, etc. are difficult to understand and to keep control thereof. Some personal sector
customers prefer not to come to branch. They increasingly want to deal with the bank in
other ways, such as home banking or use of Automated Teller Machines (ATMs), which
need to be at the branch or some important shopping plazas.

It is widely known that there is a substantial Black Economy in Pakistan, Where people
earn income that is undisclosed to the revenues authorities. Payments for goods and
services in the black economy are necessarily in cash, because transactions by
cheques are more likely to be exposed to the revenue authorities. Some people will
therefore avoid bank accounts to preserve secrecy of earnings.

Bank must let potential customers know that all attractions for banking exist. This is
done by advertising on television and obtaining press coverage, in conjunction with
direct mail, window displays, leaflet in branches and in appropriate other locations (such
as hotels, shops, etc.) and including leaflets in statement of accounts sent to existing
customers in the hope that they will tell potential customers about the services provided
by our bank.
Arguably, there has been a little encouragement from banks to persuade people to open
a bank account. Opening hours are restricted, and there is a commonly held belief that
banks operate for their convenience and not for the convenience of the customers.

Logic leads to promotional campaign through employers who are customers of the
banks and their employees are paid in cash. Such business accounts should be
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 73
encouraged to open the accounts of their employees with the banks. It might be worth
offering free banking for a specific period to new accounts or simply publicizing the
services available by means of posters at the employer’s premises.

It might be possible to attract another type of personal customers through business


accounts, namely directors and denier employees, etc. Again an incentive package
could be put together.

A short term promotional technique is to offer price incentives, for example, low interest
rates on advances or limited issue high profit bearing term deposits. Longer term, a
Loss Leader may be offered. For example, profit bearing current accounts are not very
lucrative but any bank cannot afford not to offer these. The reduced profits can be
augmented by profits made on other products.

It is also possible to attract/retain personal customers by investment in new technology


like ATMs and Telephone Banking facilities, which made the services quicker, easier,
cheaper and more flexible.

There is low trend of training for employees. So there should do more to train its
employees to make them more efficient.

The banks may choose to make its existing products distinctive or to introduce new
products. It is often easier to benefit from adverse changes made by other banks than to
attract customers by innovations.

LEARNING AS INTERNI:
My internship experience has given me a realistic preview of my field of education. Now
I feel that I am better prepared to enter the world of professional work. I have come to
know and been appreciated by a number of professionals who are lending their services
to the banking sector for more than a decade. I feel honored that I have worked with
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 74
such experienced professionals. I must admit that such interaction in this respectable
professional community will help me in seeking out job opportunities in the near future.

Each task I performed was a different experience in itself. By the end of it, I must say I
realize my potentials, I have realized that earning money is not so easy after all, it takes
a lot of hard work and devotion, and not to forget time. And I now know that if I want I
can make things possible, and I also know how good it feels to having accomplished
something and being appreciated for it. I definitely have learnt things, which will impact
my career and my character.

The overall experience of my internship was very good; I have learnt the sense of
responsibility in its literal meaning. I am now capable of dealing with different sort of
customers, and how to be patient while doing so. Besides this I also gained knowledge
about banking which I previously lacked and many more products being offered by the
bank. So in a nutshell, this internship gave me the experience, which would no doubt
boost my confidence to work in future

Chapter No: 16
Bibliography
 Akhtar, S.M. Economic development of Pakistan 1st Edition (united Publisher,
Lahore, 1987).
 Edmister, Robert. Finical Institutions 2nd edition, (Mc Graw Hil] Inc. New York,
1986).
 Haque Irfan-ul A Compendium of Pakistan Economy, 1st Edition, (Royal Book Co.
Karachi, 1987).
 Johnson, Hazel S. Financial Institution and Markets. A Global perspective, (Mc
Graw Hill Mc. New York 1993)

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 75


 Khans Shahrakh Raft, Profit and loss sharing. Is edition (Oxford university
London Karachi, 1987)
 Meenia, S.A Money Banking and Financial Market 3rd edition (Oxford University
Press Karachi 1984).
 Mishkin, Frederic S. Money banking se financial markets, 3rd edition (Hourper
Collins New York 1992).
 Saeed, Khawaja Amjad, financial institution in Pakistan. 1st edition (Royal Book
Co., karachi.l985).
 Siddqi, Asrar H. Practice and law of banking in Pakistan.(Royal Book Co.
Karachi 1993).
 Singh Karam Sc Tanna. Suresh, Bankers Student Text (Hutchinson, London,
1989).
 Sinkey Joseph F. Commercial Bank Financial management 2nd Edition.
(Macmillan Publishing Co. New York 1986.
 Website Of Faysal Bank WWW.faysalbank.com.
 Mr. Tariq Operational manager of Askari Bank.

Chapter No: 17
Glossary:
Liquidity: “The bank’s ability not only to meet possible deposit withdrawals but also to
provide for the legitimate needs of the economy as well”.
Finance: “The science and art of managing resources especially money”.
Remittance: Remittance is transfer of funds from one place to another or from one
person to another.”
Remitter: - One who initiates, or requests for a remittance
Remittee: - A remittee is the one who receive the payment.

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 76


Issuing Bank: The bank that sends or affects the remittance, through demand drafts,
telegraphic transfers, or Mail Transfers.
Paying Bank: Paying Bank also knows as the drawee branch. The branch on which the
instrument is drawn. It has to make the payment (usually located in a different city
country).
Meaning of OBC:: “When an instrument is drawn on a bank, which is located outside the
city, its proceeds can be collected through a mechanism called Outward Bills for
Collection (OBC).”
Bank Statement: A statement that contains past transactions carried out on an account
in a specific time period.

Lien against locker rent: Lien is an advance amount of 3xLockerRent that is


refundable upon locker surrender
BM Branch Manager
OM Operations Manager
CSM Customer Services Manager
CSO Customer Services Officer
CRM Customer Relationship Manager
CRO Customer Relationship Officer
AOF Account Opening Form
PKR Pakistani Currency
FKR Foreign Currency
A/C Account
SW Software
ATM Automatic Teller Machine
PIN Personal Identification Number
CNIC Computerized National Identity Card Number
NTN National Tax Number
TRL Transaction List
OBC Outward Billing Collection
CBR Cheque book Request
CBI Cheque book issuance

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 77


TT Telegraphic Transfer
DD Demand Draft
KYC Know Your Customer
CMS Complaint Management System

Chapter No: 18
Index:
Annexure 1 Internship Certificate
Annexure 2 Evaluation Form
Annexure 3 Deposit Slip
Annexure 4 Account Opening Check List
Annexure 5 Customer Relationship Form
Annexure 6 Specimen Signature Card
Annexure 7 Authority To Issue Cheque Book
Annexure 8 Closing Of Account
Annexure 9 Transfer Of Funds
Annexure12 Request For New Cheque Book
Annexure13 Visa Debit Card Application Form
Annexure14 Demand Draft
Annexure15 Locker Form
Annexure16 Change of Signatures
Annexure17 Western Union Money Transfer Quick Form
Annexure18 Balance Sheets of Faysal Bank

COMSATS INSTITUTE OF INFORMATION TECHNOLOGY JINNAH CAMPUS LAHORE 78