20TH APRIL 2008 - FIRST ONLINE MEETING OF THE EAB BANK COMMUNITY:

WELCOME TEAM
THE TEAM

AREA MANAGER:
SYDNEY - JOHN TIMS

BARANCH MANAGERS:
DARLINGHURST - SALLY JONES
POTTS POINT - BILL SMITH
EAST SYDNEY - SAM BYRNES

WIKI PROJECT MANAGEMENT:

ERIC BLAKE
MARCUS

OBJECTIVES
o TO IMPROVE THE BANKS PERFORMANCE
o BE MORE WELCOMING AND FRIENDLY TO CUSTOMERS

AGENDA

• AREA MANAGER
o THE BANKS MISSION STATEMENT
o SETING BRANCH TARGETS
o IMPROVMENTS TO CUSTOMER RELATIONS
o DISCUS NEW LOAN FORMS
o ONLINE BANKING & SECURITY UPDATE
o NEW PRODUCT LAUNCH
o CONTRIBUTIONS TO CORPORATE PROMOTIONS

• BANK MANAGERS
o WELCOME TO THE BANKS FIRST WIKI
o IT’S OK NOT KNOWING WIKI’S
o HELP SESSIONS
o ALL STAFF ARE INVITED TO CONTRIBUTE TO THE WIKI

• CUSTOMER RELATIONS
o CUSTOMER RELATIONS POLICY - UPDATE
o COMMON COMPLAINTS
o BANK CHARGES

• LOANS OFFICERS
o LOANS TARGETS

• TELLERS
o SECURITY UPDATE
o WELCOME TO NEW STAFF

RESOURCES