Name: ________________________________ Score: ___________

Date: _______________ Course : Understanding of ISO9001:2008

Complete te follo!ing "# identif#ing te rigt ISO 9001:2008 clause re$uirements:
1% &'ternal documents are controlled to ensure latest re(ision is used%
ISO9001:2008 Clause : _______
2% )ll outsource processes are controlled and record maintained to ensure te suppliers remain
suita"le for te $ualit# management s#stem%
ISO9001:2008 Clause : _______
*% Information on missing customer propert# or "elongings as "een reported to +anagement and
records are maintained%
ISO9001:2008 Clause : _______
,% Staff are re$uired to understand te -ualit# .olic# and -ualit# O"/ecti(es of te compan#%
ISO9001:2008 Clause : _______
0% 1raining needs anal#sis and identification !ere carried out e(er# $uarter to ensure ade$uate
training "eing pro(ided to all staff%
ISO9001:2008 Clause : _______
2% 3ac4ups and s#stem administration are andled "# outsource I1 pro(ider%
ISO9001:2008 Clause : _______
5% )udit records are maintained and 4ept at least * #ears as registered in te +aster 6ist of 7ecords%
ISO9001:2008 Clause : _______
8% +ore data !as compiled "ased on measurement as identified necessar# "# te +anagement%
ISO9001:2008 Clause : _______
9% Customer re$uirements are re(ie!ed and understood "efore an# "usiness contract is signed%
ISO9001:2008 Clause : _______
10% Customer negati(e feed"ac4s a(e "een recorded and trac4ed to ensure non8recurrence%
ISO9001:2008 Clause : ________
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