EPs RAISED! CRM Application PODIO! Main Challenges Our EP Experience Journey Sending Entity Sending Entity Hosting Entity Delivering Exchange Program as ONE network! Re- integration Categories of EP Experience Delivery Model Preparation for EP with TMP/TLP Experience Preparatin for EP without TMP/TLP Experience Sending Entity Preparation Preparation for EP with TMP/TLP Experience Preparatin for EP without TMP/TLP Experience Hosting Entity Preparation Elements of EP Experience Preparation by Sending Entity
Alignment with AIESEC Values Expectation setting Cultural Preparation Crisis Management Soft skill equipment XPP Education Issue Preparation Project Preparation TL Preparation- Maintaining other EP Experience Being Ambassador for home entity Safety Procedure Elements of EP Experience Preparation by Hosting Entity Expectation setting Cultural Preparation Logistical Preparation Project Preparation Cultural Integration TTT for interns Buddy system Working conditions and timeline Maintaining other EP Experience Team leader Preparation Safety Procedure Project Quality Legend: While in sending entity While in hosting entity For EP with TMP/TLP Newly Developed
Communication elements in delivery between hosting and sending entity Alignment of preparation Behavior setting Alignment of Supply and demand (and its timeline) Platform for communicating (ex: facebook group) Customer Quality Mangement Feed back and evaluation of the Co-delivery Service Matching Best Experience EP Preparation EP Preparation Why of EP Prep Logistics Content/Sessions Required content!! EPIC Summer CEM RIS Closing
Why do OPS? Ensure EPs understand @ and our Programmes Prepare EPs to go abroad Prepare EPs for culture shock (& re-entry shock) Help EPs make the most of their experience Engagement with AIESEC (EwA) moment!
Who is OPS for? Our EPs, our CUSTOMERS
Good experiences -> promoters, re-raisers, potential members
OPS Models Seminar EPs come together for workshops/sessions Main basis for this session
1-on-1 Meetings Better for smaller #s of Eps Consultation Planning OPS Setting the date Ideally, the date has been set and promoted at every EP event from the pre-raising stage Further promoted by EP managers Setting the time (length) Be aware of final exam schedules etc. Whos in charge? You may want to consider an OC Location How many rooms are needed? Book rooms at university Will you be collaborating with nearby LCs for a joint OPS? Will you be doing 1-on-1 meetings? Planning OPS: Event Management Who are your FACIs? Will you have a chair/agenda manager? Past EPs, EB, ICX-Trainees etc. University personnel Who is attending? How many attendees? EPs? Parents? Matched and unmatched? LC members? Budgeting! Room reservation, projector, flipcharts, food Session Creation Needs Analysis What is your desired behavioral change? What do people need to know? Goals & Objectives What do you want to accomplish? What are your three objectives Brainstorm and Go Brainstorm. Dont stop. Write down everything you can think of. Select ideas from the brainstorm. Connect everything together. Required Content Intro to @ EP Contract & XPP Insurance Expectation Setting Goal Setting Emergency Protocols A Common EP Complaint Some of our worst NPS feedback have involved EPs feeling abandoned by their home LC while abroad.
Providing EXCELLENT CEM EP + Manager should set communication guidelines before the EP leaves LC may want to set standard checkpoints LC Position to track EP/M engagement? Writing blogs, sending photos/videos