Consumer Product Goods

Case Study
RESULTS: Through our partnership with this global health care company, iD applied our knowledge of online electronic
ordering systems and fulllment services to effectively deliver marketing materials to our client with the following
accomplishments:
Reduced freight costs by 23%
Reduced turnaround times by 40%
Increased eld sales and contract
representative productivity

Through our dedication to service and efcient distribution system, our award-winning relationship with this health care
company has continued strongly for over four years.
GOAL:
Provide efcient electronic store and fulllment for eld sales
and contract representatives for their marketing materials
OPPORTUNITY: The eld sales and contract representatives
of this major health care company were having a difcult time
receiving their marketing materials in a timely fashion. Between
orders getting lost and slow shipping, this global company
needed a partner that could implement an efcient ordering
and shipping system for their marketing materials.
CLIENT: A Global Fortune 100 health care company
SOLUTION: iD Commerce and Logistics partnered with this Fortune 100 health care company to effectively provide their eld
sales and contract representatives an efcient ordering and fulllment system for their marketing materials. iD provided the
seamless integration of an easy to use electronic store and reliable fulllment services.
E-STORE
Our easy to use online store allowed this health
care company to have an effective and organized
system to distribute marketing materials to their sales
and contract representatives. Using our electronic
application, representatives could instantly view their
current inventory, product descriptions, product
images, order materials, and track shipments all from
their own web browser. They could also provide links to
their clients to request samples and materials creating a
seamless ow of information to the end consumer.

FULFILLMENT
Our fulllment services offered a centralized source to
track and ship the orders from the health companys
representatives. iD received the data from the e-store
in real time efciently packing and shipping product
samples, bulk shipments, and kits not only to the
representatives but to their potential clients as well.
Reduced postage cost by 39%
Reduced Programming Fees by 65%
3 out of 4 users scored Inktels solution as
excellent in User Acceptance Training