MELINDA DYE

101 W. Gilman Terrace ~ Sioux City, Iowa 51104

Mindyd2006@msn.com ~ cell: 712 898 8162
http://MelindaDye.weebly.com

INSTRUCTIONAL DESIGNER
Development ~ Facilitation ~ Performance

Dynamic, professional, self-directed manager with 15 plus years experience in training and development. Possesses a strong work ethic and
attention to detail. Strong leadership, problem solving, and communication skills. Flexible, positive, and responsive to change. Improves
performance and productivity within tight deadlines through targeted and creative training. A no fanfare, passionate leader; direct, respectful,
and welcoming of others contributions. Enjoy brainstorming the merits of new ideas, establishing a direction, and proceeding with resolve.

Key strengths and competencies:
Instructional Design
Training and Meeting Facilitation
Performance Management and Consulting
Quality Processes and Initiatives
Creative Problem Solving
Employee Relations
Microsoft Office Suite
Articulate Storyline


PROFESSIONAL EXPERIENCE

Veterans Health Administration, Virtual
Program Specialist (2011 to Present)
Program specialist and project leader for education and training as part of the efforts to transform the VHA into a data-driven organization that
uses analytics to generate insight for systems improvement.

Develops guidelines, instructional methods, materials and new or improved applications of educational technology in support of data analysis
training programs. Provide guidance to facilities in establishing their internal training programs, developing or obtaining training aids, and selecting
pertinent government and non-government training resources.

Selected Achievements:
Implemented 12 course CBT on intermediate analytics
Designed and developed frontline analytics training.
Facilitated analytics training to 1500 + participants in 10 month period.



1
st
Financial Bank USA, Dakota Dunes, South Dakota
Quality Manager (2011)
Training Developer (2008 to 2011)
Oversee day-to-day quality operations and compliance with FDIC regulations for 200 employees. Improve performance through training and
coaching of core competencies.

Direct quality process and procedures for collections department, including FDCPA compliance, evaluation review, and staff development.
Collaborate with management to develop and implement new quality evaluation and standards as business needs change. Develop, train and
facilitate monthly management training. Manage employee development process through training, coaching, inspection and mentoring.

Selected Achievements:
Established on-line library of programs, policies, and training to reduce cost and improve consistency.
Developed and facilitated management development programs including both mandatory and optional training with focus on key
competencies.
Created Performance Management Process to provide consistent coaching and documentation guidelines through training and
inspection.




Gateway Computers, North Sioux City, South Dakota
Technical Support Trainer (2006 to 2008)
Managed on-going and new hire training, including content development and facilitation. Point of contact for vendor training teams and
responsible for content compliance.

Assessed and created new hire and on-going curriculum and facilitated all training classes. Coached and mentored new trainers including
classroom observations, weekly feedback, and skill demonstration. Updated and maintained processes for internal knowledge management tools.
Created and implemented knowledge assessments for internal and external agents.

Selected Achievements:
Trained and coached 150 agents in 6 months to meet headcount requirement for new department.
Collaborated with hardware and software engineers to create computer and networking labs to improve technicians trouble-shooting
skills.
Implemented Train-the-Trainer sessions for on-going training with vendors and off-shore sites to improve consistency and build
relationships across enterprise.


Verizon/MCI, Sgt. Bluff, Iowa
Corporate Training Developer (2003 to 2006)
Developed and launched national sales and quality training initiatives. Managed on-going development of existing training documents through
customer feedback and alternate delivery methods.

Co-facilitated monthly Train-the Trainer sessions for 10-18 call centers. Provided support to call centers through site visits and weekly calls.
Worked with multiple internal teams and created effective communication of regulatory, product and training changes.

Selected Achievements:
Co-developed ethics training for front-line representatives to meet government regulations.
Created yearly quality training to exceed standards outlined by the FCC.
Created and facilitated VoIP training launch for all of MCI Mass Markets.


Verizon/MCI, Rockford, Illinois
Training and Quality Manager (2001 to 2003)
Managed team of eight trainers and four quality professionals for 1200 seat call center. Oversaw day-to-day training operations including budget,
classroom scheduling, staffing, employee relations, and facilitation.

Worked with Senior Management to drive sales performance through training and coaching. Utilized surveys and assessments to identify strengths
and opportunities within business and recommend appropriate solutions for improvement. Designed and facilitated workshops on coaching,
teamwork skill development, sales skills and management orientation. Ensured implementation of all corporate sponsored training according to
established guidelines.

Selected Achievements:
Established and facilitated internal Microsoft Office training curriculum.
Developed support program for new supervisors after completion of Management Orientation to further facilitate on-the-job training.
Implemented Trainer SWOP Program to provide cross-functional training to increase departmental support.


Earlier career included multiple management positions at MCI (1990-2000).



EDUCATION
Masters of Science in Education Learning Design and Technology ~ Purdue University, West Lafayette, IN (12/14)
Bachelor of Arts (B.A.) Human Resource Management ~ Briar Cliff University, Sioux City, IA

PROFESSIONAL DEVELOPMENT
Bob Pikes Creative Training Techniques ~ F.A.D.S. ~ Managing for Inspired Performance
Stephen Coveys Seven Habits for Highly Effective People ~ STAR Trainer