1. Tell me something about yourself.

2. What is your idea of a call center?

3. Why do you want to work in a call center?
4. What are your strengths and weaknesses?
5. : What makes you qualified to work in a call center?
6. Why do you want to work for our company?
7. Why do you want to work for our company?
8. Give me one quality that you have which will not make me not hire you?
9. Give me one quality that you have which will not make me not hire you?
10. What is your idea of quality customer service?
11. What is your expected salary?

1. Salary
Call Center agent 15k-25 80-90/hour
Service Crew 7k-8k
Sales Clerk (SM Malls) 8K
Office Clerk 8-9k
2. Benefits
Call Center agent Sick Leave, Vacation, Paternity/Maternity. 2 days off
HMO
Performance Incentives(Transpo, Meal, Attendance)
Life Insurance
Team Buildings (Monthly) Company Building
Holiday Specials
Regularization after 6 months
Retirement Pay
Service Crew No work no pay (SL), contractual, No VLs, 2 days Split off
except Sat-Sun
Sales Clerk (SM Malls) 8 hours standing job
Office Clerk Deadlines, Job Overload, Multi tasking jobs
3. Scope of work
Call Center agent phone calls Inbound/Outbound, seated, breaks 2 (15 mins) paid
breaks
Service Crew take orders, bus tables, attending customers need,Janitorial work
Sales Clerk (SM Malls) 8 hours standing Job with quota,
Office Clerk reports, assistance, phone calls, deadlines, quotas,



4. Lifestyles
Call Center agent OFF work ( Vacation, Gatherings, Shopping),
Service Crew
Sales Clerk (SM Malls)
Office Clerk

Training Curriculum

Training will last for 3 weeks
English Training
- Enunciations, Grammar,Sentence construction
-
Call Center Training
- The Basics
- Mock Calls
- Listening Skills