The One Minute

Manager

Em ra a n Ma lik
INTRODUCTION……………
THE SEARCH………
Effective Managers

Effective managers, manage

themselves and the people
they work with so that both
the people and the
organization profit from
their presence.
Theme and Story
 The “One Minute Manager” is a simple
compilation of commonly used management
principles.
 It is all about how people produce valuable
results, and feel good about themselves, the
organization and the other people with whom
they work.
 This story revolves around a young man who in
his search of an effective manager, came to
know how a person can be a one minute
manger.
Story
 A young man was in search of an effective
manager who manage himself and his
employees in such a manner so that both the
employees and the organization benefit from
his presence.
 In his search he came to know about a special
manager who lived ironically and people liked
to work with him.
 The young man went to see him.
 Young man told the manager, that he wanted to
know what type of manager are you…. ? ?

 Manager replied – A “One Minute Manager”.
 Young man wondered….
 Manager smiled and said – It is because it takes very little
time for him to get very big results from people.
 Young man never heard of such thing so it was hard to
believe.
 Young man asked, “I never heard of anyone being one
minute manager, what is it?”
 Manager replied - you may better asked it from my
employees.
 Young man took the name of three employees and leave the
office to meet them.

Quote

“People Who
Feel Good
About
Themselves –
Produce Good
Results”
Three Secrets

• One Minute Goal

Setting
• One Minute
Praising
• One Minute
Reprimand
 One Minute Goal
Setting:

Make clear what your

authorities are and what
you are responsible for
 One Minute Goal Setting:
• Young man went to ask Trenell how the manager
is one minute manager?
• Ternell replied that, this is because the manager
helped him in One minute goal setting.
• Young men was surprised – “What is one minute
goal setting”.
• Ternell explained –
– Decide your goal and write it on single sheet of
paper using less than 250 words.
 O n e M in u te G o a lS e ttin g :
• Read and Re-read each goal whenever possible.
• Take a minute every once in a while out of your
day to look at your performance.
• See whether or not your behavior matches your
goal.
• One minute manager believes in 80-20 goal
setting i.e. 80% of our really important results
will come 20% of our goals.
• So one minute goal setting is understanding what
are our responsibilities and performing up to a
desired level to achieve a particular goal.
Agree on the goals
 Write
goals in
250
words
or less
Look at performance, match
it with the actual goals and
give feedback
Quote
“Everyone Is A
Potential
Winner,
Some People are
Disguised as
Losers,
Don’t Let Their
Appearances
One minute praising
Catch them doing something
good and praise them
immediately when they do so,
as it will have a

greater and long term effect .

 Share your feelings about
what they did right and how
it helps the organization and
the other people who work
there .
• The young man went to Levy’s office and asked
him how the manager is “one minute
manager”.
• Levy told him – “because our manager give us
one minute praising”
• Young man – “what is one minute praising”
• Levy started talking about the one minute praising
with the young man and said the one minute
manager made it very clear what they were
suppose to do.
• The one minute manager provided them with
feedback and kept close contact with them.
• He had close contact in two ways.
– First, he observed all our activities.
– Secondly, he made us keep detail record of our
progress and asked to submit it to him.
• By this Levy earlier thought that one minute
manager was spying, but later he found that
the manager was trying to catch us doing
something right.

Encourage them to do
more of the same
Quote
“Help People
Reach Their
Full
Potential –
Catch Them
Doing
Something
• One minute manager then comes and puts his
hand on our shoulder.
• He does it because he cares for us and wants us to
prosper.
• You don’t have to praise someone for long for
them to know you notice and you care. It takes
less then one minute.
• Young man now understands what one minute
praising is.
• He left levy’s office to meet Ms. Brown, the third
employee.
 One Minute
Reprimand:

Tough on performance not

tough on the person
• The young man at the last meets Ms. Brown.
• Man gets shocked and astonished when he heard
the answer of Ms. Brown of “One Minute
Reprimands” as the third step of being a One
Minute Manager.
• Ms. Brown explained-Manager searched for every
significant mistake done by his employees.
• He confirmed the facts and responded
immediately by telling the guilty person about
the mistake precisely.
• Then he maintained silence for few seconds
and told the concerned person how
competent he/she was.
• Then he told the concerned person that he did
so because he had respect for them.
• Advices the concerned person not to repeat the
mistake and then kidded for few seconds
which created a positive effect.
• Young man was still confused how the “one
minute reprimands work”.
• So he went back to manager office.
• He wondered when manager greeted him with a
warm smile.
• Manager asked – “Well what did you find out in
your travels?”
• A lot, young man replied enthusiastically.
• “What did you think about all that?”- Manager
• I could understand it more, if you please
explained it in detail,” said the young man.
• One minute manager explains -
“The Best Minute I Spend
Is The One I Invest In
People”
• One minute goal setting is a basic tool for
productive behavior.
• It help people to focus on their goals, as they
could review their goals frequently and then
check their performance against those goals.
• This is how One minute goal works – said the
One minute manager.
• “Would you explain how “One Minute Praising”
works - Young man.
• I would like to give you an example –Of whale as
to how whale are taught to jump over a rope
which is high above the water.
• Same is the case with us.
• We feel motivated when we were praised for
something we had done well. In most
organizations Managers wait until their people do
something right before they praise them, as a
result they never get high performance because
they concentrate on catching them doing things
wrong.
• Rather they punish them if they had done
something wrong.
• Punishments causes lack of confidence and make
people to feel unsecure.
• While I always praise them even if they do
something approximately right.
• This make them feel good and more secure about
themselves.
• They work more energetically towards their goal,
which in turn help organization to achieve its
own objective.
• Young man – I think I understand why One
minute goal and why One minute praising
work, But I can’t imagine why one minute
reprimand work.
“We Are Not
Just Our
Behavior –
We Are The
Person
Managing Our
Behavior”
Be immediate and specific,
about poor performance
Tell them how you feel about
what they did wrong , by
making them
aware again of the real and
deviated paths .
Encourage them and remind
them how much you still
value them as a person
because the problem was
with their way of working
and not them.
Let them know it is over
 WHY ONE MINUTE GOALS
WORK:
• EVERYONE IS MOTIVATED TO DO
SOMETHING.
• VISUALISATION
• BOWLING
• GOLF
• TAKE A MINUTE ,LOOK AT YOUR
GOALS,LOOK AT YOUR
PERFORMANCE,SEE IF YOUR
BEHAVIOUR MATCHES YOUR GOALS.
 WHY ONE MINUTE PRAISINGS
WORK:
• MENTAL CONDITIONING.
• MOTIVATION.
• INCENTIVE.
• PIGEON.

 WHY ONE MINUTE
REPRIMANDS WORK:
• IMMEDIATE FEEDBACK.
• MANIPULATIVE MANAGERS.
• IT IS FOR CORRECTING THE
BEHAVIOUR AND RETAINING THE
PERSON.
• GET HOT THEN COLD.
• WE ARE NOT JUST OUR BEHAVIOUR
WE ARE THE PERSON MANAGING
OUR BEHAVIOUR.
 WHO CAN BE A ONE MINUTE
MANAGER:
• SENSE OF EMPATHY FOR OTHERS.
• APPRICIATION.
• WHO CONSIDERS EVERY HUMAN
BEING AS A POTENTIAL WINNER.
•
Quote
“Goals Begin
Behaviors –
Consequences
Maintain
Behavior”
• This means we have to manage people
and not just their recent behavior.
• My Aim while giving One Minute
reprimand is – to eliminate the
behavior and keep the person.
• Even the second half of my reprimand
is praising.
• “Why wouldn’t you give the praising
first and then the reprimand?”
suggested the young man.
• It is not, because “I am really tough and
nice as a manager”.