American Commerce Insurance Company Celebrates 60 Years
Six Decades of Partnership and Service Since 1946, ACIC has partnered with AAA Club Agencies to create and offer unique personal lines products that appeal to the AAA member. ACIC has played a substantial role in assisting in the overall growth of their agency partners. Now, ACIC is poised to meet the needs of its partners for the next 60 years with responsive service, marketing support and strong technological commitments. Since Cars Looked Like This This upgrade not only makes it easier than ever to write business with ACIC, but it also provides a stable platform that fosters new product development. ACIC has significantly increased its staff to ensure a smooth transition for our agency partners. The system upgrade project will occur on a state-by-state basis and coincides with our AgencyPortal rollout. AgencyPortal is a new Web-based rating system that makes it easy to do business with ACIC. It incorporates automated underwriting, protection class look-up, report integration and much more. AgencyPortal was released to our AAA Southern New England (AAA SNE) agents this past August. Since it's release, AgencyPortal has generated positive responses from AAA SNE. AgencyPortal puts ACIC in a good competitive position, said Frank Doyle, Senior Vice President of Insurance for AAA SNE. During my agent visits, I heard many positive comments on the systems easy navigation and enhanced features. ACIC is in the midst of a major initiative to upgrade its base system. Industry Leading Claims Service Strength and Growth Since its purchase by The Commerce Group Inc. (CGI) in 1999, ACIC has become the main platform for CGIs growth outside of Massachusetts, experiencing an 80 percent direct premium growth while demonstrating a profitable combined loss ratio. CGI writes policies in 15 states and has more than 1,285,000 policies in force. A publicly traded company with nearly 33 million shares outstanding, CGI has a track record of consistent growth. In 2005, it boasted $1.8 billion in direct written premium and was ranked as the 19th largest auto insurance group in the nation by A.M. Best. ACIC provides industry leading claims service with strategically located Regional Claims Offices. These offices are located throughout the country to provide state-specific claims handling and 24-hour direct loss reporting to expedite the claims settling process. Extraordinary circumstances demand extraordinary service. At a moments notice, ACICs Catastrophe Response Team mobilizes staff and equipment to the area that has had a catastrophic weather-related event. ACIC views the claims process as an opportunity to learn about the needs of its insured and to build meaningful agent partner relationships. ACIC initiated the Agency Contact Plan to promote open communications between its claims staff and agency partners. In gaining these perspectives, ACIC is striving to provide the highest level of service possible. This Plan is just one contributing factor to our excellent claims satisfaction ratings. Trust Our Experience. Expect Excellence. 3590 Twin Creeks Drive Columbus, OH 43204 Toll Free (800) 848-2945 www.acilink.com Six Decades of Partnership and Service