A survey on customer Service of FSIBL, Jubilee Road Branch,

Chittagong.
!"S#I$%%AIR"
Name:
Occupation:
1. What kind of account do you have in this bank?
Ans:
2. What is the duration of the account?
Ans:
3. Why did you choose this bank?
Ans:
4. Are you satisfied ith the !ervice of this bank?
Ans: a" #es b" No
$. Are the officers of this bank cooperative to you?
Ans: a" #es b" No
%. What is the &ackin' of this bank?
Ans:
(. )o you think a&& the officers are ski&&ed enou'h?
Ans: a" #es b" No
*. )o you think the bank can survive ith 'ood commend + contro& over
customer?
Ans: a" #es b" No
,. -n your sense. hich bank is the better?
Ans: a" -s&amic /ank b" 0onventiona& /ank

11. 2ave you face any prob&em to dea& your account in this bank?
Ans: a" #es b" No
11. Wou&d you &ike to 'ive any su''estion to improve the service of this
bank?
Ans: