TR Computer Hardware Servicing NC II

COMPUTER HARDWARE
SERVICING NC II
INFORMATION AND COMMUNICATION
TECHNOLOGY (ICT) SECTOR
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, Sot! S"er!i#!$a%, Ta#i# Cit%, Metro Ma&i'a
TA(LE OF CONTENTS
ICT SECTOR
COM)UTER HARD*ARE SER+ICING NC II
Page No.
Sectio& ,- COM)UTER HARD*ARE SER+ICING NC II
.UALIFICATION
,
Sectio& /- COM)ETENCY STANDARDS / 0 1,
Basic Competencies 2 15
Common Competencies 16 - 35
Core Competencies 36 - 53
Sectio& 2- TRAINING STANDARDS 31 0 42
3.1 Curriculum Design 54 - 59
3.2 Training Delier! 6"
3.3 Trainee #ntr! $e%uirements 61
3.4 &ist o' Tools( #%uipment an) *aterials 61 - 62
3.5 Training +acilities 63
3.6 Trainer,s -uali'ications 63
3.. /nstitutional 0ssessment 63
Sectio& 1- NATIONAL ASSESSMENT AND CERTIFICATION
ARRANGEMENTS
41
COM)ETENCY MA) 43
GLOSSARY OF TERMS 44 5 46
AC7NO*LEDGEMENTS
TRAINING REGULATIONS FOR
COM)UTER HARD*ARE SER+ICING NC II
Sectio& , COM)UTER HARD*ARE SER+ICING NC II .UALIFICATIONS
T1e COM)UTER HARD*ARE SER+ICING NC II -uali'ication consists o'
competencies t1at must possess to ena2le to )iagnose an) trou2les1oot pro2lems in
personal computer s!stems( so't3are( replace parts an) get t1e s!stem 2ac4 to normal
operation.
T1is -uali'ication is pac4age) 'rom t1e competenc! map o' t1e /n'ormation an)
Communication Tec1nolog! 5/CT6 /n)ustr! as s1o3n in 0nne7 0.
T1e unit o' competenc! comprising t1is %uali'ication inclu)es t1e 'ollo3ing8
Code (ASIC COM)ETENCIES
5""3111"5 Participate in 3or4place communication
5""3111"6 9or4 in a team enironment
5""3111". Practice career pro'essionalism
5""3111": Practice occupational 1ealt1 an) sa'et! proce)ures
CODE COMMON COM)ETENCIES
/CT3152"2
0ppl! %ualit! stan)ar)s
/CT3112"1
Per'orm computer operations
#&C3112"1 Per'orm mensuration an) calculation
#&C3112"2 Prepare an) interpret tec1nical )ra3ing
#&C.242"1 ;se 1an) tools
#&C.242"2 Terminate an) connect electrical 3iring an) electronic circuits
CODE CORE COM)ETENCIES
#&C.2431:
/nstall computer s!stems an) net3or4s
#&C.24319
Diagnose an) trou2les1oot computer s!stems
#&C.2432"
Con'igure computer s!stems an) net3or4s
#&C.24321
*aintain computer s!stems an) net3or4s
0 person 31o 1as ac1iee) t1is -uali'ication is competent to 2e8
Co8"ter Service Tec!&icia&
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T$ - C=*P;T#$ >0$D90$# ?#$@/C/NA NC // Promulgate) *arc1 2""5
1
Co8"ter Re"air8a&
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2
SECTION / COM)ETENCY STANDARDS
T1is section gies t1e )etails o' t1e contents o' t1e core units o' competenc!
re%uire) 'or COM)UTER HARD*ARE SER+ICING NC II-
(ASIC COM)ETENCIES
UNIT OF COM)ETENCY 9 )ARTICI)ATE IN *OR7)LACE COMMUNICATION
UNIT CODE 9 3::2,,,:3
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es re%uire)
to gat1er( interpret an) cone! in'ormation in response to
3or4place re%uirements.
ELEMENT
)ERFORMANCE CRITERIA
Italicized terms are ela2orate) in t1e $ange o' @aria2les
1. =2tain an)
cone!
3or4place
in'ormation
1.1 ?peci'ic an) releant in'ormation is accesse) 'rom appropriate
sources
1.2 #''ectie %uestioning( actie listening an) spea4ing s4ills are
use) to gat1er an) cone! in'ormation
1.3 0ppropriate medium is use) to trans'er in'ormation an) i)eas
1.4 0ppropriate non- er2al communication is use)
1.5 0ppropriate lines o' communication 3it1 superisors an)
colleagues are i)enti'ie) an) 'ollo3e)
1.6 De'ine) 3or4place proce)ures 'or t1e location an) storage o'
in'ormation are use)
1.. Personal interaction is carrie) out clearl! an) concisel!
2. Participate in
3or4place
meetings an)
)iscussions
2.1 Team meetings are atten)e) on time
2.2 =3n opinions are clearl! e7presse) an) t1ose o' ot1ers are
listene) to 3it1out interruption
2.3 *eeting inputs are consistent 3it1 t1e meeting purpose an)
esta2lis1e) protocols
2.4 Workplace interactions are con)ucte) in a courteous manner
2.5 -uestions a2out simple routine 3or4place proce)ures an)
maters concerning 3or4ing con)itions o' emplo!ment are
as4e) an) respon)e) to
2.6 *eetings outcomes are interprete) an) implemente)
3. Complete
releant 3or4
relate)
)ocuments
3.1 $ange o' forms relating to con)itions o' emplo!ment are
complete) accuratel! an) legi2l!
3.2 9or4place )ata is recor)e) on stan)ar) 3or4place 'orms an)
)ocuments
3.3 Basic mat1ematical processes are use) 'or routine calculations
3.4 #rrors in recor)ing in'ormation on 'ormsB )ocuments are
i)enti'ie) an) properl! acte) upon
3.5 $eporting re%uirements to superisor are complete) accor)ing
to organiCational gui)elines
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3
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. 0ppropriate sources 1.1. Team mem2ers
1.2. ?uppliers
1.3. Tra)e personnel
1.4. &ocal goernment
1.5. /n)ustr! 2o)ies
2. *e)ium 2.1. *emoran)um
2.2. Circular
2.3. Notice
2.4. /n'ormation )iscussion
2.5. +ollo3-up or er2al instructions
2.6. +ace to 'ace communication
3. ?torage 3.1. *anual 'iling s!stem
3.2. Computer-2ase) 'iling s!stem
4. +orms 4.1. Personnel 'orms( telep1one message 'orms(
sa'et! reports
5. 9or4place interactions 5.1. +ace to 'ace
5.2. Telep1one
5.3. #lectronic an) t3o 3a! ra)io
5.4. 9ritten inclu)ing electronic( memos( instruction
an) 'orms( non-er2al inclu)ing gestures(
signals( signs an) )iagrams
6. Protocols 6.1. =2sering meeting
6.2. Compliance 3it1 meeting )ecisions
6.3. =2e!ing meeting instructions
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4
E+IDENCE GUIDE
1. Critical 0spects o'
Competenc!
0ssessment re%uires ei)ence t1at t1e can)i)ate8
1.1. Prepare) 3ritten communication 'ollo3ing stan)ar)
'ormat o' t1e organiCation
1.2. 0ccesse) in'ormation using communication e%uipment
1.3. *a)e use o' releant terms as an ai) to trans'er
in'ormation e''ectiel!
1.4. Cone!e) in'ormation e''ectiel! a)opting t1e 'ormal
or in'ormal communication
2. ;n)erpinning
Dno3le)ge an)
0ttitu)es
2.1. #''ectie communication
2.2. Di''erent mo)es o' communication
2.3. 9ritten communication
2.4. =rganiCational policies
2.5. Communication proce)ures an) s!stems
2.6. Tec1nolog! releant to t1e enterprise an) t1e
in)ii)ualEs 3or4 responsi2ilities
3. ;n)erpinning ?4ills 3.1. +ollo3 simple spo4en language
3.2. Per'orm routine 3or4place )uties 'ollo3ing simple
3ritten notices
3.3. Participate in 3or4place meetings an) )iscussions
3.4. Complete 3or4 relate) )ocuments
3.5. #stimate( calculate an) recor) routine 3or4place
measures
3.6. Basic mat1ematical processes o' a))ition( su2traction(
)iision an) multiplication
3... 02ilit! to relate to people o' social range in t1e
3or4place
3.:. Aat1er an) proi)e in'ormation in response to
3or4place $e%uirements
4. $esource
/mplications
4.1. +a7 mac1ine
4.2. Telep1one
4.3. 9riting materials
4.4. /nternet
5. *et1o)s o'
0ssessment
5.1. Direct =2seration
5.2. =ral interie3 an) 3ritten test
6. Conte7t o'
0ssessment
6.1. Competenc! ma! 2e assesse) in)ii)uall! in t1e
actual 3or4place or t1roug1 accre)ite) institution
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5
UNIT OF COM)ETENCY9 *OR7 IN TEAM EN+IRONMENT
UNIT CODE 9 3::2,,,:4
UNIT DESCRI)TOR 9 T1is unit coers t1e s4ills( 4no3le)ge an) attitu)es to i)enti'!
role an) responsi2ilit! as a mem2er o' a team.
ELEMENT
1. Descri2e team role
an) scope
1.1. T1e role and objective of the team is i)enti'ie) 'rom
aaila2le sources of information
1.2. Team parameters( reporting relations1ips an)
responsi2ilities are i)enti'ie) 'rom team )iscussions
an) appropriate e7ternal sources
2. /)enti'! o3n role an)
responsi2ilit! 3it1in
team
2.1. /n)ii)ual role an) responsi2ilities 3it1in t1e team
enironment are i)enti'ie)
2.2. $oles an) responsi2ilit! o' ot1er team mem2ers are
i)enti'ie) an) recogniCe)
2.3. $eporting relations1ips 3it1in team an) e7ternal to
team are i)enti'ie)
3. 9or4 as a team
mem2er
3.1. #''ectie an) appropriate 'orms o' communications
use) an) interactions un)erta4en 3it1 team mem2ers
31o contri2ute to 4no3n team actiities an) o2Fecties
3.2. #''ectie an) appropriate contri2utions ma)e to
complement team actiities an) o2Fecties( 2ase) on
in)ii)ual s4ills an) competencies an) workplace
context
3.3. =2sere) protocols in reporting using stan)ar)
operating proce)ures
3.4. Contri2ute to t1e )eelopment o' team 3or4 plans
2ase) on an un)erstan)ing o' teamEs role an)
o2Fecties an) in)ii)ual competencies o' t1e
mem2ers.
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RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. $ole an) o2Fectie
o' team
1.1. 9or4 actiities in a team enironment 3it1 enterprise
or speci'ic sector
1.2. &imite) )iscretion( initiatie an) Fu)gement ma!2e
)emonstrate) on t1e Fo2( eit1er in)ii)uall! or in a
team enironment
2. ?ources o'
in'ormation
2.1. ?tan)ar) operating an)Bor ot1er 3or4place
proce)ures
2.2. Go2 proce)ures
2.3. *ac1ineBe%uipment manu'acturerEs speci'ications an)
instructions
2.4. =rganiCational or e7ternal personnel
2.5. ClientBsupplier instructions
2.6. -ualit! stan)ar)s
2... =>? an) enironmental stan)ar)s
3. 9or4place conte7t 3.1. 9or4 proce)ures an) practices
3.2. Con)itions o' 3or4 enironments
3.3. &egislation an) in)ustrial agreements
3.4. ?tan)ar) 3or4 practice inclu)ing t1e storage( sa'e
1an)ling an) )isposal o' c1emicals
3.5. ?a'et!( enironmental( 1ouse4eeping an) %ualit!
gui)elines
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.
E+IDENCE GUIDE
1. Critical aspects o'
competenc!
1.1. =perate) in a team to complete 3or4place actiit!
1.2. 9or4e) e''ectiel! 3it1 ot1ers
1.3. Cone!e) in'ormation in 3ritten or oral 'orm
1.4. ?electe) an) use) appropriate 3or4place language
1.5. +ollo3e) )esignate) 3or4 plan 'or t1e Fo2
1.6. $eporte) outcomes
2. ;n)erpinning
Dno3le)ge an)
0ttitu)e
2.1. Communication process
2.2. Team structure
2.3. Team roles
2.4. Aroup planning an) )ecision ma4ing
3. ;n)erpinning ?4ills 3.1. Communicate appropriatel!( consistent 3it1 t1e
culture o' t1e 3or4place
4. $esource
/mplications
T1e 'ollo3ing resources MUST 2e proi)e)8
4.1. 0ccess to releant 3or4place or appropriatel!
simulate) enironment 31ere assessment can ta4e
place
4.2. *aterials releant to t1e propose) actiit! or tas4s
5. *et1o)s o'
0ssessment
Competenc! ma! 2e assesse) t1roug18
5.1. =2seration o' t1e in)ii)ual mem2er in relation to
t1e 3or4 actiities o' t1e group
5.2. =2seration o' simulation an) or role pla! inoling
t1e participation o' in)ii)ual mem2er to t1e
attainment o' organiCational goal
5.3. Case stu)ies an) scenarios as a 2asis 'or )iscussion
o' issues an) strategies in team3or4
6. Conte7t 'or
0ssessment
6.1. Competenc! ma! 2e assesse) in 3or4place or in a
simulate) 3or4place setting
6.2. 0ssessment s1all 2e o2sere) 31ile tas4 are 2eing
un)erta4en 31et1er in)ii)uall! or in group
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:
UNIT OF COM)ETENCY9 )RACTICE CAREER )ROFESSIONALISM
UNIT CODE 9 3::2,,,:6
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es in
promoting career gro3t1 an) a)ancement.
ELEMENT
Italicized terms are ela2orate) in t1e
$ange o' @aria2les
1. /ntegrate personal
o2Fecties 3it1
organiCational goals
1.1Personal gro3t1 an) 3or4 plans are pursue) to3ar)s
improing t1e %uali'ications set 'or t1e pro'ession
1.2/ntra- an) interpersonal relations1ips is are maintaine)
in t1e course o' managing onesel' 2ase) on
per'ormance evaluation
1.3Commitment to t1e organiCation an) its goal is
)emonstrate) in t1e per'ormance o' )uties
1. ?et an) meet 3or4
priorities
2.1Competing )eman)s are prioritiCe) to ac1iee
personal( team an) organiCational goals an)
o2Fecties.
2.2esources are utiliCe) e''icientl! an) e''ectiel! to
manage 3or4 priorities an) commitments
2.3Practices along economic use an) maintenance o'
e%uipment an) 'acilities are 'ollo3e) as per
esta2lis1e) proce)ures
2. *aintain pro'essional
gro3t1 an)
)eelopment
3.1!rainings and career opportunities are i)enti'ie)
an) aaile) o' 2ase) on Fo2 re%uirements
3.2ecognitions are soug1tBreceie) an) )emonstrate)
as proo' o' career a)ancement
3.3"icenses and#or certifications releant to Fo2 an)
career are o2taine) an) rene3e)
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RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. #aluation 1.1 Per'ormance 0ppraisal
1.2 Ps!c1ological Pro'ile
1.3 0ptitu)e Tests
2. $esources 2.1 >uman
2.2 +inancial
2.3 Tec1nolog!
2.3.1 >ar)3are
2.3.2 ?o't3are
3. Trainings an) career
opportunities
3.1 Participation in training programs
3.1.1 Tec1nical
3.1.2 ?uperisor!
3.1.3 *anagerial
3.1.4 Continuing #)ucation
3.2 ?ering as $esource Persons in con'erences an)
3or4s1ops
4. $ecognitions 4.1 $ecommen)ations
4.2 Citations
4.3 Certi'icate o' 0ppreciations
4.4 Commen)ations
4.5 03ar)s
4.6 Tangi2le an) /ntangi2le $e3ar)s
5. &icenses an)Bor
certi'ications
5.1 National Certi'icates
5.2 Certi'icate o' Competenc!
5.3 ?upport &eel &icenses
5.4 Pro'essional &icenses

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1"
E+IDENCE GUIDE

Competenc!
1.1 0ttaine) Fo2 targets 3it1in 4e! result areas 5D$0s6
1.2 *aintaine) intra - an) interpersonal relations1ip in t1e
course o' managing onesel' 2ase) on per'ormance
ealuation
1.3 Complete) trainings an) career opportunities 31ic1 are
2ase) on t1e re%uirements o' t1e in)ustries
1.4 0c%uire) an) maintaine) licenses an)Bor certi'ications
accor)ing to t1e re%uirement o' t1e %uali'ication
2. ;n)erpinning
Dno3le)ge
2.1 9or4 alues an) et1ics 5Co)e o' Con)uct( Co)e o'
#t1ics( etc.6
2.2 Compan! policies
2.3 Compan! operations( proce)ures an) stan)ar)s
2.4 +un)amental rig1ts at 3or4 inclu)ing gen)er
sensitiit!
2.5 Personal 1!giene practices
3. ;n)erpinning ?4ills 3.1 0ppropriate practice o' personal 1!giene
3.2 /ntra an) /nterpersonal s4ills
3.3 Communication s4ills
4. $esource
/mplications
T1e 'ollo3ing resources MUST 2e proi)e)8
4.1 9or4place or assessment location
4.2 Case stu)iesBscenarios
5. *et1o)s o'
0ssessment
5.1 Port'olio 0ssessment
5.2 /nterie3
5.3 ?imulationB$ole-pla!s
5.4 =2seration
5.5 T1ir) Part! $eports
5.6 #7ams an) Tests
6. Conte7t o'
0ssessment
6.1 Competenc! ma! 2e assesse) in t1e 3or4 place or in
a simulate) 3or4 place setting
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11
UNIT OF COM)ETENCY 9 )RACTICE OCCU)ATIONAL HEALTH AND SAFETY
)ROCEDURES
UNIT CODE 9 3::2,,,:;
UNIT DESCRI)TOR 9 T1is unit coers t1e outcomes re%uire) to compl! 3it1
regulator! an) organiCational re%uirements 'or
occupational 1ealt1 an) sa'et!.
ELEMENT
1. /)enti'! 1aCar)s an)
ris4s
1.1 $afet% regulations an) 3or4place sa'et! an)
1aCar) control practices an) proce)ures are
clari'ie) an) e7plaine) 2ase) on organiCation
proce)ures
1.2 &azards#risks in t1e 3or4place an) t1eir
correspon)ing in)icators are i)enti'ie) to minimiCe
or eliminate ris4 to co-3or4ers( 3or4place an)
enironment in accor)ance 3it1 organiCation
proce)ures
1.3 'ontingenc% measures )uring 3or4place
acci)ents( 'ire an) ot1er emergencies are
recogniCe) an) esta2lis1e) in accor)ance 3it1
organiCation proce)ures
2. #aluate 1aCar)s an)
ris4s
2.1Terms o' ma7imum tolera2le limits 31ic1 31en
e7cee)e) 3ill result in 1arm or )amage are
i)enti'ie) 2ase) on t1res1ol) limit alues 5T&@6
2.2#''ects o' t1e 1aCar)s are )etermine)
2.3 =>? issues an)Bor concerns an) i)enti'ie) sa'et!
1aCar)s are reporte) to )esignate) personnel in
accor)ance 3it1 3or4place re%uirements an)
releant 3or4place =>? legislation

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ELEMENT
3. Control 1aCar)s an)
ris4s
3.1=ccupational >ealt1 an) ?a'et! 5=>?6 proce)ures 'or
controlling 1aCar)sBris4s in 3or4place are consistentl!
'ollo3e)
3.2Proce)ures 'or )ealing 3it1 3or4place acci)ents( 'ire an)
emergencies are 'ollo3e) in accor)ance 3it1
organiCation =>? policies
3.3(ersonal protective e)uipment *((+, is correctl! use)
in accor)ance 3it1 organiCation =>? proce)ures an)
practices
3.40ppropriate assistance is proi)e) in t1e eent o' a
3or4place emergenc! in accor)ance 3it1 esta2lis1e)
organiCation protocol
4. *aintain =>?
a3areness
4.1+mergenc%-related drills and trainings are
participate) in as per esta2lis1e) organiCation
gui)elines an) proce)ures
4.2.&$ personal records are complete) an) up)ate) in
accor)ance 3it1 3or4place re%uirements
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13
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. ?a'et! regulations *a! inclu)e 2ut are not limite) to8
1.1 Clean 0ir 0ct
1.2 Buil)ing co)e
1.3 National #lectrical an) +ire ?a'et! Co)es
1.4 9aste management statutes an) rules
1.5 P1ilippine =ccupational ?a'et! an) >ealt1 ?tan)ar)s
1.6 D=&# regulations on sa'et! legal re%uirements
1.. #CC regulations
2. >aCar)sB$is4s *a! inclu)e 2ut are not limite) to8
2.1 P1!sical 1aCar)s impact( illumination( pressure(
noise( i2ration( temperature( ra)iation
2.2 Biological 1aCar)s- 2acteria( iruses( plants( parasites(
mites( mol)s( 'ungi( insects
2.3 C1emical 1aCar)s )usts( 'i2ers( mists( 'umes(
smo4e( gasses( apors
2.4 #rgonomics
2.4.1 Ps!c1ological 'actors oer e7ertionB
e7cessie 'orce( a343ar)Bstatic positions(
'atigue( )irect pressure( ar!ing meta2olic
c!cles
2.4.2 P1!siological 'actors monoton!( personal
relations1ip( 3or4 out c!cle
3. Contingenc!
measures
*a! inclu)e 2ut are not limite) to8
3.1 #acuation
3.2 /solation
3.3 Decontamination
3.4 Calling emergenc! personnel
4. PP# *a! inclu)e 2ut are not limite) to8
4.1 *as4
4.2 Aloes
4.3 Aoggles
4.4 >air NetBcapB2onnet
4.5 +ace mas4Bs1iel)
4.6 #ar mu''s
4.. 0pronBAo3nBcoerallBFump suit
4.: 0nti-static suits

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14
+ARIA(LE RANGE
5. #mergenc!-relate)
)rills an) training
5.1 +ire )rill
5.2 #art1%ua4e )rill
5.3 Basic li'e supportBCP$
5.4 +irst ai)
5.5 ?pillage control
5.6 Decontamination o' c1emical an) to7ic
5.. Disaster prepare)nessBmanagement
6. =>? personal
recor)s
6.1 *e)icalB>ealt1 recor)s
6.2 /nci)ent reports
6.3 0cci)ent reports
6.4 =>?-relate) training complete)

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15
E+IDENCE GUIDE
Competenc!
1.1 #7plaine) clearl! esta2lis1e) 3or4place sa'et! an)
1aCar) control practices an) proce)ures
1.2 /)enti'ie) 1aCar)sBris4s in t1e 3or4place an) its
correspon)ing in)icators in accor)ance 3it1 compan!
proce)ures
1.3 $ecogniCe) contingenc! measures )uring 3or4place
acci)ents( 'ire an) ot1er emergencies
1.4 /)enti'ie) terms o' ma7imum tolera2le limits 2ase) on
t1res1ol) limit alue- T&@.
1.5 +ollo3e) =ccupational >ealt1 an) ?a'et! 5=>?6
proce)ures 'or controlling 1aCar)sBris4s in 3or4place
1.6 ;se) Personal Protectie #%uipment 5PP#6 in
accor)ance 3it1 compan! =>? proce)ures an)
practices
1.. Complete) an) up)ate) =>? personal recor)s in
accor)ance 3it1 3or4place re%uirements
2. ;n)erpinning
Dno3le)ge an)
0ttitu)e
2.1 =>? proce)ures an) practices an) regulations
2.2 PP# t!pes an) uses
2.3 Personal 1!giene practices
2.4 >aCar)sBris4s i)enti'ication an) control
2.5 T1res1ol) &imit @alue -T&@
2.6 =>? in)icators
2.. =rganiCation sa'et! an) 1ealt1 protocol
2.: ?a'et! consciousness
2.9 >ealt1 consciousness
3. ;n)erpinning
?4ills
3.1 Practice o' personal 1!giene
3.2 >aCar)sBris4s i)enti'ication an) control s4ills
3.3 /nterpersonal s4ills
3.4 Communication s4ills
3. $esource
/mplications
T1e 'ollo3ing resources must 2e proi)e)8
4.1 9or4place or assessment location
4.2 =>? personal recor)s
4.3 PP#
4.4 >ealt1 recor)s
4. *et1o)s o'
0ssessment
5.1Port'olio 0ssessment
5.2/nterie3
5.3Case ?tu)!B?ituation
5. Conte7t 'or
0ssessment
6.1Competenc! ma! 2e assesse) in t1e 3or4 place or in a
simulate) 3or4 place setting
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16
COMMON COM)ETENCIES
UNIT TITLE 9 A))LY .UALITY STANDARDS
UNIT CODE 9 3:42,3/:/
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills( attitu)es an) alues
nee)e) to appl! %ualit! stan)ar)s in t1e 3or4place. T1e unit
also inclu)es t1e application o' releant sa'et! proce)ures an)
regulations( organiCation proce)ures an) customer
re%uirements.
ELEMENTS
1. 0ssess %ualit! o'
receie) materials
1.1. 9or4 instruction is o2taine) an) 3or4 is carrie) out in
accor)ance 3it1 stan)ar) operating proce)ures.
1.2. $eceie) materials are c1ec4e) against 3or4place
stan)ar)s an) speci'ications.
1.3. +ault! materials relate) to 3or4 are i)enti'ie) an)
isolate).
1.4. /aults an) an! i)enti'ie) causes are recor)e) an)Bor
reporte) to t1e superisor concerne) in accor)ance
3it1 3or4place proce)ures.
1.5. +ault! materials are replace) in accor)ance 3it1
3or4place proce)ures.
2. 0ssess o3n 3or4 2.1. 0ocumentation relatie to %ualit! 3it1in t1e compan! is
i)enti'ie) an) use).
2.2. Complete) 3or4 is c1ec4e) against 3or4place
stan)ar)s releant to t1e tas4 un)erta4en.
2.3. +rrors are i)enti'ie) an) isolate).
2.4. /n'ormation on t1e %ualit! an) ot1er in)icators o'
pro)uction per'ormance are recor)e) in accor)ance
3it1 3or4place proce)ures.
2.5. /n cases o' )eiations 'rom speci'ic )ualit% standards(
causes are )ocumente) an) reporte) in accor)ance
3it1 t1e 3or4placeE s stan)ar)s operating proce)ures.
3. #ngage in %ualit!
improement
3.1. Process improement proce)ures are participate) in
relatie to 3or4place assignment.
3.2. 9or4 is carrie) out in accor)ance 3it1 process
improement proce)ures.
3.3. Per'ormance o' operation or %ualit! o' pro)uct o' serice
to ensure customer satis'action is monitore).
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1.
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1 *aterials 1.1 *aterials ma! inclu)e 2ut not limite) to8
1.1.1. *anuals
1.1.2. Go2 or)ers
1.1.3. /nstructional i)eos
2 +aults 2.1 +aults ma! inclu)e 2ut not limite) to8
2.1.1. *aterials not to speci'ication
2.1.2. *aterials contain incorrectBout)ate)
in'ormation
2.1.3. >ar)3are )e'ects
2.1.4. *aterials t1at )o not con'orm 3it1 an!
regulator! agencies
3 Documentation 3.1 =rganiCation 3or4 proce)ures
3.2 *anu'acturerEs instruction manual
3.3 Customer re%uirements
3.4 +orms
4 #rrors 4.1 #rrors ma! 2e relate) 2ut not limite) to t1e
'ollo3ing8
4.1.1. Deiation 'rom t1e re%uirements o' t1e Client
4.1.2. Deiation 'rom t1e re%uirement o' t1e
organiCation
5 -ualit! stan)ar)s 5.1 -ualit! stan)ar)s ma! 2e relate) 2ut not limite) to
t1e 'ollo3ing8
5.1.1. *aterials
5.1.2. >ar)3are
5.1.3. +inal pro)uct
5.1.4. Pro)uction processes
5.1.5. Customer serice
6 Customer 6.1 Co-3or4er
6.2 ?upplierB@en)or
6.3 Client
6.4 =rganiCation receiing t1e pro)uct or serice
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1:
E+IDENCE GUIDE
1 Critical aspect o'
competenc!
0ssessment must s1o3 t1at t1e can)i)ate8
1.1 Carrie) out 3or4 in accor)ance 3it1 t1e compan!Es
stan)ar) operating proce)ures
1.2 Per'orme) tas4 accor)ing to speci'ications
1.3 $eporte) )e'ects )etecte) in accor)ance 3it1
stan)ar) operating proce)ures
1.4 Carrie) out 3or4 in accor)ance 3it1 t1e process
improement proce)ures
2 ;n)erpinning
4no3le)ge
2.1 $eleant pro)uction processes( materials an)
pro)ucts
2.2 C1aracteristics o' materials( so't3are an) 1ar)3are
use) in pro)uction processes
2.3 -ualit! c1ec4ing proce)ures
2.4 9or4place proce)ures
2.5 ?a'et! an) enironmental aspects o' pro)uction
processes
2.6 +ault i)enti'ication an) reporting
2.. -ualit! improement processes
3 ;n)erpinning s4ills 3.1 $ea)ing s4ills re%uire) to interpret 3or4 instruction
3.2 Communication s4ills nee)e) to interpret an) appl!
)e'ine) 3or4 proce)ures
3.3 Carr! out 3or4 in accor)ance 3it1 =>? policies an)
proce)ures
3.4 Critical t1in4ing
3.5 ?olution proi)ing an) )ecision-ma4ing
4 *et1o) o'
assessment
T1e assessor must select t3o o' t1e 'ollo3ing to
o2Fectiel! ealuate t1e can)i)ate8
4.1 =2seration an) oral %uestioning
4.2 T1ir) part! report
4.3 Port'olio
4.4 Practical )emonstration
5 $esource implication *aterials( so't3are an) 1ar)3are to 2e use) in a real or
simulate) situation
6 Conte7t o'
0ssessment
0ssessment ma! 2e con)ucte) in t1e 3or4place or in a
simulate) enironment
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19
UNIT TITLE 9 )ERFORM COM)UTER O)ERATIONS
UNIT CODE 9 3:42,,/:2
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills( attitu)es an) alues
nee)e) to per'orm computer operations 31ic1 inclu)e
inputting( accessing( pro)ucing an) trans'erring )ata using t1e
appropriate 1ar)3are an) so't3are.
ELEMENTS
1. Plan an) prepare 'or
tas4 to 2e ta4en
un)erta4en
1.1. $e%uirements o' tas4 are )etermine) in
accor)ance 3it1 t1e re%uire) output.
1.2. 0ppropriate hardware an) software are selecte)
accor)ing to tas4 assigne) an) re%uire) outcome.
1.3. Tas4 is planne) to ensure t1at .& 1 $ guidelines
and proce)ures are 'ollo3e).
1.4. Client -speci'ic gui)elines an) proce)ures are
'ollo3e).
1.5. $e%uire) )ata securit! gui)elines are applie) in
accor)ance 3it1 e7isting proce)ures.
2. /nput )ata into
computer
2.1. Data are entere) into t1e computer using
appropriate programBapplication in accor)ance
3it1 compan! proce)ures.
2.2. 0ccurac! o' in'ormation is c1ec4e) an)
in'ormation is sae) in accor)ance 3it1 stan)ar)
operating proce)ures.
2.3. /nputte) )ata is store) in storage media
accor)ing to re%uirements.
2.4. 9or4 is per'orme) 3it1in ergonomic guidelines.
3. 0ccess in'ormation
using computer
3.1. Correct programBapplication is selecte) 2ase) on
Fo2 re%uirements.
3.2. ProgramBapplication containing t1e in'ormation
re%uire) is accesse) accor)ing to compan!
proce)ures.
3.3. 0esktop icons are correctl! selecte)( opene) an)
close) 'or naigation purposes.
3.4. De!2oar) tec1ni%ues are carrie) out in line 3it1
=> H ? re%uirements 'or sa'e use o' 4e!2oar)s.
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2"
4. Pro)uce outputB )ata
using computer s!stem
4.1. #ntere) )ata are processe) using appropriate
so't3are comman)s.
4.2. Data are printe) out as re%uire) using computer
1ar)3are Bperip1eral )eices in accor)ance 3it1
stan)ar) operating proce)ures.
4.3. +iles an) )ata are trans'erre) 2et3een compati2le
s!stems using computer so't3are(
1ar)3areBperip1eral )eices in accor)ance 3it1
5. ;se 2asic 'unctions o'
a 333-2ro3ser to
locate in'ormation
5.1. /n'ormation re%uirements 'or internet searc1 are
esta2lis1e).
5.2. Bro3ser is launc1e).
5.3. ?earc1 engine is loa)e).
5.4. 0ppropriate searc1 criteriaBor ;$& o' site is
entere).
5.5. $eleant lin4s are 'ollo3e) to locate re%uire)
in'ormation.
5.6. ;se'ul pages are 2oo4mar4e) or printe) as
re%uire).
6. *aintain computer
e%uipment an)
s!stems
6.1. Proce)ures 'or ensuring securit! o' )ata( inclu)ing
regular 2ac4-ups an) irus c1ec4s are
implemente) in accor)ance 3it1 stan)ar)
6.2. Basic 'ile maintenance proce)ures are
implemente) in line 3it1 t1e stan)ar)s operating
proce)ures.
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21
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1 >ar)3are an)
perip1eral )eices
1.1 Personal computers
1.2 Net3or4e) s!stems
1.3 Communication e%uipment
1.4 Printers
1.5 ?canners
1.6 De!2oar)
1.. *ouse
1.: @oiceBData logger
2 ?o't3are ?o't3are inclu)es t1e 'ollo3ing 2ut not limite) to8
2.1 9or) processing pac4ages
2.2 Data2ase pac4ages
2.3 /nternet
2.4 ?prea)s1eets
2.5 Client ?peci'ic ?o't3are
3 => H ? gui)elines 3.1 =>? gui)elines
3.2 #nterprise proce)ures
4 ?torage me)ia ?torage me)ia inclu)e t1e 'ollo3ing 2ut not limite) to8
4.1 Dis4ettes
4.2 CDs
4.3 Iip )is4s
4.4 1ar) )is4 )ries( local an) remote
4.5 =ptical )ries
5 #rgonomic gui)elines 5.1 T!pes o' e%uipment use)
5.2 0ppropriate 'urniture
5.3 ?eating posture
5.4 &i'ting posture
5.5 @isual )ispla! unit screen 2rig1tness
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22
6 Des4top icons 6.1 /cons inclu)e t1e 'ollo3ing 2ut not limite) to8
6.2 DirectoriesB'ol)ers
6.3 +iles
6.4 Net3or4 )eices
6.5 $ec!cle 2in
6.6 Program icons
. *aintenance ..1 Creating an) managing more space in t1e 1ar) )is4
an) ot1er perip1erals
..2 $eie3ing programs
..3 Deleting un3ante) 'iles
..4 Bac4ing up 'iles
..5 C1ec4ing 1ar) )rie 'or errors
..6 ;sing up to )ate anti-irus programs
... Cleaning )ust 'rom internal an) e7ternal sur'aces
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23
E+IDENCE GUIDE
1 Critical aspects o'
competenc!
1.1 ?electe) an) use) 1ar)3are components correctl! an)
accor)ing to t1e tas4 re%uirement
1.2 use) 2asic so't3are applications to create ne3 'iles an)
)ocuments
1.3 Pro)uce) accurate an) complete )ata in accor)ance
3it1 t1e re%uirements
1.4 ;se) appropriate )eices an) proce)ures to trans'er
'ilesB)ata accuratel!
1.5 ;se) 2asic 'unctions o' a 333-2ro3ser to locate
in'ormation.
2 ;n)erpinning
4no3le)ge
2.1 Basic ergonomics o' 4e!2oar) an) computer user
2.2 *ain t!pes o' computers an) 2asic 'eatures o' )i''erent
operating s!stems
2.3 *ain parts o' a computer
2.4 ?torage )eices an) 2asic categories o' memor!
2.5 $eleant t!pes o' so't3are
2.6 Aeneral securit!( priac! legislation an) cop!rig1t
2.. @iruses
2.: => H ? principles an) responsi2ilities
2.9 Calculating computer capacit!
2.1" Pro)uctiit! 0pplication
2.11 Business 0pplication
2.12 ?!stem ?o't3are
3 ;n)erpinning
s4ills
3.1 $ea)ing an) compre1ension s4ills re%uire) to interpret
3or4 instruction an) to interpret 2asic user manuals.
3.2 Communication s4ills to i)enti'! lines o' communication(
re%uest a)ice( 'ollo3 instructions an) receie
'ee)2ac4.
3.3 Tec1nolog! s4ills to use e%uipment sa'el! inclu)ing
4e!2oar) s4ills.
4 *et1o) o'
assessment
T1e assessor ma! select t3o o' t1e 'ollo3ing assessment
met1o)s to o2Fectiel! assess t1e can)i)ate8
4.1 Direct =2seration an) =ral -uestioning
4.2 Practical )emonstration
5 $esource
implication
5.1 Computer 1ar)3are 3it1 perip1erals
5.2 0ppropriate so't3are
6 Conte7t o'
0ssessment
0ssessment ma! 2e con)ucte) in t1e 3or4place or in a
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24
UNIT TITLE 9 )ERFORM MENSURATION AND CALCULATION
UNIT CODE 9 ELC2,,/:,
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es an) alues
nee)e) i)enti'!( care( 1an)le an) use measuring instruments
ELEMENT
1. ?elect measuring instruments 1.1. =2Fect or component to 2e measure) is
i)enti'ie)
1.2. Correct speci'ications are o2taine) 'rom
releant source
1.3. *easuring tools are selecte) in line 3it1 Fo2
re%uirements
2. Carr! out measurements an)
calculation
2.1. 0ppropriate measuring instrument is
selecte) to ac1iee re%uire) outcome
2.2. 0ccurate measurements are o2taine) 'or Fo2
2.3. 'alculation nee)e) to complete 3or4 tas4s
are per'orme) using t1e 'our 2asic process o'
a))ition 5J6( su2traction 5-6( multiplication 576(
an) )iision 5B6
2.4. Calculation inoling 'ractions( percentages
an) mi7e) num2ers are use) to complete
3or4place tas4s.
2.5. Numerical computation is sel'-c1ec4e) an)
correcte) 'or accurac!
2.6. /nstruments are rea) to t1e limit o' accurac! o'
t1e tool.
3. *aintain measuring
instruments
3.1. *easuring instruments are not )roppe) to
aoi) )amage
3.2. *easuring instruments are cleane) 2e'ore an)
a'ter using.
3.3. Proper storage o' instruments un)erta4en
accor)ing to manu'acturerEs speci'ications an)
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25
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. *easuring instruments
1.1. ?traig1t e)ge
1.2. Tor%ue gauge
1.3. Tr! s%uare
1.4. Protractor
1.5. Com2ination gauge
1.6. ?teel rule
2. Calculation
Din)s o' part mensuration inclu)es t1e 'ollo3ing
2ut not limite) to
2.1. @olume
2.2. 0rea
2.3. Displacement
2.4. /nsi)e )iameter
2.5. Circum'erence
2.6. &engt1
2... T1ic4ness
2.:. =utsi)e )iameter
2.9. Taper
2.1". =ut o' roun)ness
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26
E+IDENCE GUIDE
1. Critical aspect o' competenc! 0ssessment must s1o3 t1at t1e can)i)ate8
1.1. selecte) proper measuring instruments
accor)ing to tas4s
1.2. carrie) out measurement an) calculations
1.3. maintaine) an) stores instruments
2. ;n)erpinning 4no3le)ge 2.1. T!pes o' measuring instruments an) t1eir
uses
2.2. ?a'e 1an)ling proce)ures in using
measuring instruments
2.3. +our 'un)amental operation o' mat1ematics
2.4. +ormula 'or olume( area( perimeter an)
ot1er geometric 'igures
3. ;n)erpinning s4ills 3.1. $ea)ing s4ills re%uire) to interpret 3or4
instruction
3.2. Communication s4ills
3.3. >an)ling measuring instruments
3.4. Per'orming mat1ematical calculations using
t1e 'our 'un)amental operations
3.5. @isualiCing o2Fects an) s1apes
3.6. /nterpreting 'ormulae
4. *et1o) o' assessment Competenc! in t1is unit must 2e assesse)
t1roug18
4.1. =2seration
4.2. =ral %uestioning
5. $esource implication 5.1. Place o' assessment
5.2. *easuring instruments
5.3. ?traig1t e)ge
5.4. Tor%ue gauge
5.5. Tr! s%uare
5.6. Protractor
5... Com2ination gauge
5.:. ?teel rule
6. Conte7t o' 0ssessment 6.1 0ssessment ma! 2e con)ucte) in t1e
3or4place or in a simulate) enironment
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2.
UNIT TITLE 9 )RE)ARE AND INTER)RET TECHNICAL DRA*ING
UNIT CODE 9 ELC2,,/:/
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es an) alues
nee)e) to prepareBinterpret )iagrams( engineering
a22reiation an) )ra3ings( s!m2ols( )imension.
ELEMENT
1. /)enti'! )i''erent 4in)s o'
tec1nical )ra3ings
1.1. Correct technical drawing is selecte)
accor)ing to Fo2 re%uirements.
1.2. Tec1nical )ra3ings are segregate) in
accor)ance 3it1 t1e t!pes an) 4in)s o'
)ra3ings
2. /nterpret tec1nical )ra3ing 2.1. Components( assem2lies or o2Fects are
recogniCe) as re%uire).
2.2. 0imensions o' t1e 4e! 'eatures o' t1e o2Fects
)epicte) in t1e )ra3ing are correctl!
i)enti'ie).
2.3. $%mbols use) in t1e )ra3ing are i)enti'ie)
an) interprete) correctl!.
2.4. Dra3ing is c1ec4e) an) ali)ate) against Fo2
re%uirements or e%uipment in accor)ance
3it1 stan)ar) operating proce)ures.
3. PrepareBma4e c1anges to
electricalBelectronic sc1ematics
an) )ra3ings
3.1. #lectricalBelectronic sc1ematic is )ra3n an)
correctl! i)enti'ie).
3.2. Correct )ra3ing is i)enti'ie)( e%uipment are
selecte) an) use) in accor)ance 3it1 Fo2
re%uirements.
4. ?tore tec1nical )ra3ings an)
e%uipment Binstruments
4.1. Care an) maintenance o' )ra3ings are
un)erta4en accor)ing to compan!
proce)ures.
4.2. Tec1nical )ra3ings are recor)e) an)
inentor! is prepare) in accor)ance 3it1
compan! proce)ures.
4.3. Proper storage o' instruments is un)erta4en
accor)ing to compan! proce)ures.
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2:
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. Tec1nical )ra3ings
*a! inclu)e t1e 'ollo3ing 2ut not limite) to8
1.1. ?c1ematic )iagrams
1.2. C1arts
1.3. Bloc4 )iagrams
1.4. &a!-out plans
1.5. &ocation plans
1.6. Process an) instrumentation )iagrams
1... &oop )iagrams
1.:. ?!stem Control Diagrams
2. Dimensions *a! inclu)e 2ut not limite) to8
2.1. &engt1
2.2. 9i)t1
2.3. >eig1t
2.4. Diameter
2.5. 0ngles
3. ?!m2ols *a! inclu)e 2ut not limite) to8
3.1. N#C- National #lectric Co)e
3.2. /#C -/nternational #lectrotec1nical
Commission
3.3. 0?*# - 0merican ?ociet! o' *ec1anical
#ngineers
3.4. /### - /nstitute o' #lectrical an) #lectronics
#ngineers
3.5. /?0 - /nstrumentation ?!stem an)
0utomation ?ociet!
4. /nstrumentsB#%uipment 4.1. ComponentsB)ii)ers
4.2. Dra3ing 2oar)s
4.3. $ulers
4.4. T-s%uare
4.5. Calculator
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29
E+IDENCE GUIDE
1. Critical aspect o'
competencies
1.1. selecte) correct tec1nical )ra3ing in line 3it1
Fo2 re%uirements
1.2. correctl! i)enti'ie) t1e o2Fects represente) in
t1e )ra3ing
1.3. i)enti'ie) an) interprete) s!m2ols use) in t1e
)ra3ing correctl!
1.4. prepare)Bpro)uce) electricalBelectronic
)ra3ings inclu)ing all releant speci'ications
1.5. store) )iagramsBe%uipment
2. ;n)erpinning 4no3le)ge 2.1. Dra3ing conentions
2.2. ?!m2ols
2.3. Dimensioning Conentions
2.4. *ar4 upBNotation o' Dra3ings
2.5. *at1ematics
2.5.1. +our 'un)amental operations
2.5.2. Percentage
/-3-2- Fractio&
2.5.4. Trigonometric +unctions
2.5.5. 0lge2ra
2.5.6. Aeometr!
instruction
3.3. /nterpreting electricalBelectronic signs an)
s!m2ols
4. *et1o) o' assessment Competenc! in t1is unit must 2e assesse) t1roug18
4.1. Practical tas4s inoling interpretation o' a
range o' tec1nical )ra3ings
5. $esource implication 5.1. Dra3ings
5.2. Diagrams
5.3. C1arts
5.4. Plans
6. Conte7t o' 0ssessment
6.1 0ssessment ma! 2e con)ucte) in t1e 3or4place
or in a simulate) enironment
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3"
UNIT TITLE 9 USE HAND TOOLS
UNIT CODE 9 ELC6/1/:,
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es on t1e sa'e
use( 1an)ling an) maintenance o' tools.
ELEMENT
1. Plan an) prepare 'or tas4s to
2e un)erta4en
1.1. Tas4s to 2e un)erta4en are properl! i)enti'ie)
1.2. 0ppropriate hand tools are i)enti'ie) an)
selecte) accor)ing to t1e tas4 re%uirements
2. Prepare 1an) tools 2.1. 0ppropriate 1an) tools are c1ec4e) 'or proper
operation an) sa'et!
2.2. ;nsa'e or 'ault! tools are i)enti'ie) an) mar4e)
'or repair accor)ing to stan)ar) compan!
proce)ure
3. ;se appropriate 1an) tools
an) test e%uipment
3.1. Tools are use) accor)ing to tas4s un)erta4en
3.2. 0ll sa'et! proce)ures in using tools are o2sere)
at all times an) appropriate personal
protective e)uipment 5PP#6 are use)
3.3. *al'unctions( unplanne) or unusual eents are
reporte) to t1e superisor
4. *aintain 1an) tools 4.1. Tools are not )roppe) to aoi) )amage
4.2. $outine maintenance o' tools un)erta4en
accor)ing to stan)ar) operational proce)ures(
principles an) tec1ni%ues
4.3. Tools are store) sa'el! in appropriate locations
in accor)ance 3it1 manu'acturerEs
speci'ications or stan)ar) operating proce)ures
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31
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. >an) tools 1.1. >an) tools 'or a)Fusting( )ismantling( assem2ling(
'inis1ing( cutting. Tool set inclu)es t1e 'ollo3ing
2ut not limite) to8 scre3 )riers( pliers( punc1es(
3renc1es( 'iles
2. Personal Protectie
#%uipment 5PP#6
2.1. Aloes
2.2. Protectie e!e3ear
2.3. 0pronBoerall
3. *aintenance 3.1. Cleaning
3.2. &u2ricating
3.3. Tig1tening
3.4. ?imple tool repairs
3.5. >an) s1arpening
3.6. 0)Fustment using correct proce)ures
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32
E+IDENCE GUIDE
competenc!
1.1. Demonstrate) sa'e 3or4ing practices at all times
1.2. Communicate) in'ormation a2out processes(
eents or tas4s 2eing un)erta4en to ensure a
sa'e an) e''icient 3or4ing enironment
1.3. Planne) tas4s in all situations an) reie3e) tas4
re%uirements as appropriate
1.4. Per'orme) all tas4s to speci'ication
1.5. *aintaine) an) store) tools in appropriate
location
2. ;n)erpinning 4no3le)ge 2.1. ?a'et!
2.1.1. ?a'et! re%uirements in 1an)ling tools
2.2. Tools 8
2.2.1. +unction( =peration( Common 'aults
2.3. Processes( =perations( ?!stems
2.3.1. *aintenance o' tools
2.3.2. ?torage o' Tools
instruction an) numerical s4ills
3.3. Pro2lem soling in emergenc! situation
4. *et1o) o' assessment Competenc! in t1is unit must 2e assesse) t1roug18
4.1. =2seration
5. $esource /mplication 5.1. Tools ma! inclu)e t1e 'ollo3ing 2ut not limite) to8
5.1.1. scre3 )riers
5.1.2. pliers
5.1.3. punc1es
5.1.4. 3renc1es( 'iles
6. Conte7t o' 0ssessment 0ssessment ma! 2e con)ucte) in t1e 3or4place or in a
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33
UNIT TITLE 9 TERMINATE AND CONNECT ELECTRICAL *IRING AND
ELECTRONICS CIRCUIT
UNIT CODE 9 ELC6/1/:/
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills( 5an)6 attitu)es an)
alues nee)e) to terminate an) connect electrical 3iring an)
electronic circuits
ELEMENT
terminationBconnection o'
electrical
3iringBelectronics circuits
1.1. 2aterials are c1ec4e) accor)ing to speci'ications
an) tas4s
1.2. 0ppropriate tools and e)uipment are selecte)
accor)ing to tas4s re%uirements
1.3. Tas4 is planne) to ensure => H ? gui)elines an)
proce)ures are 'ollo3e)
1.4. #lectrical 3iringBelectronic circuits are correctl!
prepare) 'or connectingBtermination in accor)ance
3it1 instructions an) 3or4 site proce)ures
2. TerminateBconnect
electrical 3iringBelectronic
circuits
2.1. ?a'et! proce)ures in using tools are o2sere) at all
times an) appropriate personal protective
e)uipment are use)
2.2. 0ll 3or4 un)erta4en sa'el! in accor)ance 3it1 t1e
3or4place an) stan)ar) proce)ures
2.3. 0ppropriate range o' methods in
terminationBconnection are use) accor)ing to
speci'ications( manu'acturerEs re%uirements an)
sa'et!
2.4. Correct se%uence o' operation is 'ollo3e)
2.5. 3ccessories use) are a)Fuste)( i' necessar!
2.6. Con'irm terminationBconnection un)erta4en
success'ull! in accor)ance 3it1 Fo2 speci'ication
3. Test terminationB
connections o' electrical
3iringBelectronics circuits
3.1. Testing o' all complete) terminationB connections o'
electric 3iringBelectronic circuits is con)ucte) 'or
compliance 3it1 speci'ications an) regulations
using appropriate proce)ures an) e%uipment
3.2. 9iring an) circuits are c1ec4e) using speci'ie)
testing proce)ures
3.3. ;nplanne) eents or con)itions are respon)e) to in
accor)ance 3it1 esta2lis1e) proce)ures
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34
RANGE OF +ARIA(LES
+ARIA(LE RANGE
1. *aterials
1.1 *aterials inclu)e) t1e 'ollo3ing 2ut not
limite) to8
1.1.1 ?ol)ering lea)
1.1.2 Ca2les
1.1.3 9ires
2. Tools an) e%uipment 2.1 Tools 'or measuring( cutting( )rilling(
assem2lingB)isassem2ling. Tool set
inclu)es t1e 'ollo3ing 2ut not limite) to8
2.1.1 Pliers
2.1.2 Cutters
2.1.3 ?cre3 )riers
2.2 #%uipment
2.2.1 ?ol)ering gun
2.2.2 *ulti-tester
3. Personal protectie e%uipment 3.1 goggles
3.2 gloes
3.3 apronBoerall
4. *et1o)s 4.1 Clamping
4.2 Pin connection
4.3 ?ol)ere) Foints
4.4 Plugs
5. 0ccessories 5.1 0ccessories ma! inclu)e t1e 'ollo3ing
2ut not limite) to8
5.1.1 2rac4ets
5.1.2 clamps
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35
E+IDENCE GUIDE
competenc!
1.1. ;n)ertoo4 3or4 sa'el! an) accor)ing to 3or4place
an) stan)ar) proce)ures
1.2. use) appropriate terminationB connection met1o)s
1.3. 'ollo3e) correct se%uence in termination B
connection process
1.4. con)ucte) testing o' terminate) connecte)
electrical 3iringBelectronic circuits using
appropriate proce)ures an) stan)ar)s
2. ;n)erpinning 4no3le)ge 2.1. ;se o' tools
2.2. ;se o' test instrumentsBe%uipment
2.3. #lectrical t1eor!
2.4. ?ingle p1ase 0C principles
2.5. 9iring tec1ni%ues
2.6. DC po3er supplies
2... ?ol)ering
instruction
3.3. ?ol)ering tec1ni%ues
4. *et1o) o' assessment
4.1. T1e assessor ma! select t3o 526 o' t1e 'ollo3ing
assessment met1o)s to o2Fectiel! assess t1e
can)i)ate8
4.1.1. =2seration
4.1.2. =ral -uestioning
4.1.3. Practical )emonstration
5. $esource implication 5.1. Tools 'or measuring( cutting( )rilling(
assem2lingB)isassem2ling( connecting. Tool set
inclu)es t1e 'ollo3ing 2ut not limite) to8
5.1.1. scre3 )riers
5.1.2. pliers
5.1.3. cutters
6. Conte7t o' 0ssessment 6.1. 0ssessment ma! 2e con)ucte) in t1e 3or4place
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36
CORE COM)ETENCIES
;N/T T/T&# 8 INSTALL COM)UTER SYSTEMS AND NET*OR7S
;N/T C=D# 8 ELC6/12,;
;N/T D#?C$/PT=$ 8 T1is unit coers t1e outcomes re%uire) in installing(
assem2ling an) testing computers an) common perip1erals.
ELEMENT
1 Plan an) prepare
'or installation
1.1 /nstallation is planne) an) prepare) to ensure .&1$
policies and procedures are 'ollo3e)( t1e 3or4 is
appropriatel! se%uence) in accor)ance 3it1
re)uirements
1.2 3ppropriate personnel are consulte) to ensure t1e
3or4 is coor)inate) e''ectiel! 3it1 ot1ers inole) on
t1e 3or4 site
1.3 0evices # s%stems are o2taine) in accor)ance 3it1
esta2lis1e) proce)ures an) to compl! 3it1 re%uirements
1.4 &ocation in 31ic1 )eices B s!stems are to 2e installe) is
)etermine) 'rom Fo2 re%uirements
1.5 *aterials necessar! to complete t1e 3or4 are o2taine)
in accor)ance 3it1 esta2lis1e) proce)ures an) c1ec4e)
against Fo2 re%uirements
1.6 !ools4 e)uipment a&d testing devices nee)e) to carr!
out t1e installation 3or4 are o2taine) in accor)ance 3it1
esta2lis1e) proce)ures an) c1ec4e) 'or correct
operation an) sa'et!
1.. Preparator! 3or4 is c1ec4e) to ensure no unnecessar!
)amage 1as occurre) an) complies 3it1 re%uirements
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3.
2 /nstall e%uipment B
)eice B s!stem
2.1 =>H? policies an) proce)ures 'or installing
)eicesBs!stems are 'ollo3e)
2.2 Deices B s!stems are installe) in accor)ance 3it1
re%uirements( 3it1out )amage or )istortion to t1e
surroun)ing enironment or serices
2.3 @ariation to )eices B s!stems installation is carrie) out
in accor)ance to customerBclient re%uirements
2.4 Deices B s!stems are terminate) an) connecte) in
accor)ance 3it1 re%uirements
2.5 ;nplanne) eents or con)itions are respon)e) to in
2.6 0pproal is o2taine) in accor)ance 3it1 esta2lis1e)
proce)ures 'rom appropriate personnel 2e'ore an!
contingencies are implemente)
2.. =n-going c1ec4s o' t1e %ualit! o' t1e 3or4 are
un)erta4en in accor)ance 3it1 esta2lis1e) proce)ures
3 Con)uct test 3.1 =>H? policies an) proce)ures are 'ollo3e)
3.2 Circuits an) s!stems are c1ec4e) as 2eing isolate)
31ere necessar! using speci'ie) testing procedures
3.3 Parts or connections o' t1e installation or serice t1at
are remoe) in or)er to con)uct t1e test are store) to
protect against loss or )amage an) in accor)ance 3it1
esta2lis1e) proce)ures
3.4 ;nplanne) eents or con)itions are respon)e) to in
3.5 0pproal is o2taine) in accor)ance 3it1 esta2lis1e)
proce)ures 'rom appropriate personnel 2e'ore an!
contingencies are implemente)
3.6 Deices B s!stems an)Bor installation is teste) to
)etermine 31et1er it con'orms to re%uirements
3.. Parts( an)Bor connections remoe) 'or t1e purpose o'
testing are returne) to pre-test con)itions in accor)ance
3it1 esta2lis1e) proce)ures
3.: +inal inspections are un)erta4en to ensure t1e installe)
)eices B s!stems con'orms to re%uirements
3.9 Documentation in relation to t1e test is 'or3ar)e) to
appropriate personnel an)Bor aut1orit! in accor)ance
3it1 re%uirements
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3:
RANGE OF +ARIA(LES
@aria2le $ange
1. =>H? policies an)
proce)ures
1.1 =ccupational >ealt1 an) ?a'et! &a3s
1.2 Personal ?a'et!
1.3 9or4place >aCar)s
1.4 #nironment &a3s
2. $e%uirements 2.1 Go2 or)ers
2.2 $e%uest 'orms
2.3 $eport s1eets
3. Deices B ?!stems 3.1 Personal computer s!stems an) )eices
*onitor
?!stem unit an) its components e.g.(
mot1er2oar)( po3er suppl!
3.2 Perip1erals suc1 as printers( scanners
3.3 Net3or4 )eices an) ca2ling suc1 as 1u2s(
s3itc1es( &0N car)s
4. 0ppropriate personnel 4.1 Tec1nical ?uperisor
4.2 Client
5. Tools( e%uipment an) testing
)eices
5.1 Protectie e!e3ear
5.2 Digital multi-meter
5.3 9ire stripper 3it1 2olt cutter
5.4 Pliers 5assorte)6
5.5 ?cre3 )riers 5assorte)6
5.6 ?ol)ering iron
5.. Desol)ering tool
5.: 0llen 3renc1 5"."5 ".25 inc16
5.9 +las1lig1t
5.1" /C insertionBe7traction tool
5.11 *irror 5inspection6
5.12 $? 232 pin insertionBe7traction tool
5.13 ?1arp pointe) t3eeCers
5.14 0ntistatic 3rist 3rap
5.15 &0N Tester
5.16 Crimping tools
6. Testing proce)ures 6.1 0ging test
6.2 ?u2stitution test
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39
E+IDENCE GUIDE
competenc!
1.1. /nstalle) t1e computer s!stems an) net3or4s in
accor)ance 3it1 re%uirements, 3it1out )amage
or )istortion to t1e surroun)ing enironment or
serices
1.2. Teste) t1e installe) computer s!stems an)
net3or4 to )etermine 31et1er it con'orms to
clients re%uirements
1.3. Con)ucte) 'inal inspections to ensure t1e
installe) )eices B s!stems con'orms to clients
re%uirements
2. ;n)erpinning 4no3le)ge 2.1. T!pes o' computers
2.2. Computer operating s!stems
2.3. Perip1eral )eices
2.4. 0pplication pac4ages H use o' application
programs
2.5. *ultime)ia s!stems
2.6. *ot1er2oar)s
2... *ultime)ia storage )eices8
2.:. @i)eo car)s
2.9. ?oun) car)s
2.1". Computer PC 1ar)3are
2.11. &ocal area net3or4s 5&0Ns6
2.12. Arap1ical user inter'ace
2.13. ;se o' utilitiesBso't3are
=perating s!stems
Diagnostic so't3are
Deice )riers
3 ;n)erpinning s4ills 3.1 Ca2le trou2les1ooting
3.2 Pro2lem soling s4ills
3.3 Decision ma4ing s4ills
3.4 $ea)ing an) 3riting s4ills
4 *et1o) o' assessment T1e assessor ma! select an! t3o o' t1e 'ollo3ing
can)i)ate8
4.1 Practical Demonstration 3B oral %uestioning
4.2 /nterie3
4.3 T1ir) Part!
4.4 Port'olio
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4"
5 $esource /mplications T1e 'ollo3ing resources *;?T 2e proi)e)8
5.1 PC or 3or4station
5.2 Tools an) test instruments
5.3 0ppropriate so't3are applicationsBprograms
6 Conte7t o' 0ssessment 6.1 0ssessment ma! 2e con)ucte) in t1e 3or4place or
in a simulate) enironment
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41
UNIT TITLE 9 CONFIGURE COM)UTER SYSTEMS AND NET*OR7S
UNIT CODE 9 ELC6/12/:
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to
con'igure computer s!stems an) net3or4s.
ELEMENT
Italicized items are ela2orate) in t1e range o' @aria2les
1. Plan an) prepare
'or con'iguration
1.1. Computer s!stems an) net3or4s to 2e con'igure) are
i)enti'ie) 'rom t1e Go2B?erice =r)er or instructions
1.2. Con'iguration is planne) an) prepare) in line 3it1 Fo2
re%uirements.
1.3. .&$ policies and procedures are 'ollo3e) in line
3it1 Fo2 re%uirements.
1.4. 'omputer s%stems and networks 'or con'iguration
are c1ec4e) against speci'ications an) re%uirements.
1.5. 2aterials necessar! to complete t1e 3or4 are
o2taine) in accor)ance 3it1 esta2lis1e) proce)ures
an) c1ec4e) against Fo2 re%uirements.
1.6. !ools4 e)uipment and testing devices nee)e) 'or
con'iguration o' computer s!stems an) net3or4s are
o2taine) an) c1ec4e) 'or correct operation an)
sa'et!
2. Con'igure computer
s!stems an)
net3or4s
2.1. 0ppropriate personal protective e)uipment is use)
an) =>? policies an) proce)ures are 'ollo3e)
2.2. Normal 'unction o' s!stems an) net3or4s is c1ec4e)
in accor)ance 3it1 manu'acturerEs instructions
2.3. +ault or pro2lem in t1e computer s!stems an)
net3or4s is )iagnose) in line 3it1 t1e stan)ar)
2.4. Computer s!stems an) net3or4s are con'igure) in
line 3it1 t1e stan)ar) operating proce)ures.
3. /nspect an) test
con'igure)
computer s!stems
an) net3or4s
3.1. +inal inspections are un)erta4en to ensure t1at t1e
con'iguration )one on t1e s!stems an) net3or4s
con'orms 3it1 t1e manu'acturerEs instructionBmanual
3.2. Computer s!stems an) net3or4s are c1ec4e) to
ensure sa'e operation.
3.3. $eport is prepare)Bcomplete) accor)ing to compan!
re%uirements.
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42
RANGE OF +ARIA(LES
@aria2le $ange
1. => H ? policies an)
proce)ures
1.1. => H ? gui)elines
1.2. P1ilippine enironmental stan)ar)s
2. Computer s!stems an)
net3or4s
/nclu)es 2ut not limite) to8
2.1. ?erers
2.2. perip1erals
2.3. )es4top computers
3. *aterials /nclu)es 2ut not limite) to8
3.1. Connectors
3.2. 0)aptors
3.3. 9ires an) ca2les
3.4. 0ppropriate so't3are
3.5. Computer storage me)ia
4. Tools Tools 'or8 cutting( s1aping( )rilling( t1rea)ing(
tapping( 'inis1ing( )ismantling( an) assem2ling.
Tool set inclu)es 2ut not limite) to8
4.1. Pliers 5assorte)6
4.2. ?cre3 )riers 5assorte)6
4.3. ?ol)ering ironBgun
4.4. 9renc1es
5. #%uipmentBtesting )eices 5.1. #%uipment inclu)es 2ut not limite) to8
5.1.1. Con'igurator
5.1.2. Computer
5.2. Testing )eices inclu)es 2ut not limite) to8
5.2.1. *ultimeter
5.2.2. Cali2rators
5.2.3. ?ignal generator
5.2.4. =scilloscope
6. Personal protectie
e%uipment
6.1. AogglesBglasses
6.2. ?a'et! apparelBsuit
6.3. *as4
6.4. Aloes
6.5. 0nti-static 3rist 3rap
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43
E+IDENCE GUIDE
competenc!
1.1. /nterprete) 3or4 instructions accor)ing to Fo2
re%uirements.
1.2. Diagnose) 'aults or pro2lems on t1e s!stems
an) net3or4s
1.3. Con'igure) t1e i)enti'ie) s!stems an) net3or4s
1.4. C1ec4e) con'igure) s!stems an) net3or4s to
ensure sa'et!
1.5. Documente) t1e tas4s un)erta4en
2. ;n)erpinning 4no3le)ge /nclu)es 2ut not limite) to8
2.1. =ccupational 1ealt1 an) sa'et!
2.2. /T 1ar)3ares
2.3. ;se o' tools
2.4. *at1ematical calculations
2.6. #lectronics t1eor!
2... ;se o' test e%uipment an) cali2rators
2.:. 9iring tec1ni%ues
2.9. Dra3ing interpretation
2.1". ?ol)ering tec1ni%ues
2.11. Computer operations
instructions
3.2. Communication s4ills nee)e) to interpret an)
)e'ine 3or4 proce)ures
3.4. Con'iguration proce)ures
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44
4. *et1o) o' assessment 4.1. T1e assessor ma! select t3o o' t1e 'ollo3ing
can)i)ate8
4.1.1. =2seration
4.1.2. -uestioning
4.1.3. T1ir) Part!
4.1.4. Port'olio
5. $esource /mplication T1e 'ollo3ing resources *;?T 2e proi)e)8
5.1. Tools
5.2. Test e%uipmentBinstruments
5.3. *aterials
5.4. Personal Protectie #%uipment
5.5. Tec1nical manuals
6. Conte7t o' 0ssessment 6.1. 0ssessment ma! 2e con)ucte) in t1e 3or4place

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45
UNIT TITLE 9 DIAGNOSE AND TROU(LESHOOT COM)UTER SYSTEMS
UNIT CODE 9 ELC6/12/,
UNIT DESCRI)TOR 9 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to
)iagnose computer s!stems an) net3or4s.
ELEMENT
)iagnosis o' 'aults o'
computer s!stems
1.1. Diagnosis o' 'aults is planne) an) prepare)
in line 3it1 Fo2 re%uirements
1.2. .& 1 $ policies and procedures are
'ollo3e) in line 3it1 Fo2 re%uirements
1.3. 0ppropriate personnel are consulte) to
ensure t1at t1e 3or4 is e''ectiel!
coor)inate)
1.4. 2aterials necessar! to complete t1e 3or4
are o2taine) in accor)ance 3it1 esta2lis1e)
proce)ures an) c1ec4e) against Fo2
re%uirements
1.5. !ools4 e)uipment and testing devices
nee)e) to carr! out t1e 3or4 are o2taine) in
accor)ance 3it1 esta2lis1e) proce)ures an)
c1ec4e) 'or proper operation an) sa'et!.
1.6. 'omputer s%stems and networks )e'ects
are c1ec4e) against Fo2 re%uirements.
2. Diagnose 'aults o' computer
s!stems
2.1. 0ppropriate personal protective e)uipment
is use) in line 3it1 stan)ar) proce)ures.
2.2. +aults or pro2lems in t1e computer s!stems
an) net3or4s are )iagnose) accor)ing to
re%uirements an) in line 3it1 t1e stan)ar)
proce)ures.
2.3. Contingenc! measures are manage) an)
implemente) in accor)ance 3it1 esta2lis1e)
proce)ures
2.4. ;nplanne) eents or con)itions are
respon)e) to in accor)ance 3it1 esta2lis1e)
proce)ures
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46
3. $ecti'!Bcorrect )e'ects in
computer s!stems an)
net3or4s
3.1. 0ppropriate personal protectie e%uipment is
use) in line 3it1 stan)ar) proce)ures.
3.2. De'ectie components or parts are replace)
or correcte) 3it1out )amage to t1e
surroun)ing enironment or serices
3.3. 0)Fustments( i' necessar! are ma)e in
proce)ures.
4. Test s!stems an) net3or4s 4.1. Computer s!stems an) net3or4s are teste)
to ensure sa'e operation.
proce)ures.
4.3. $eportBs are prepare) an) complete)
accor)ing to compan! polic!
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4.
Ra&#e o< +aria='es
@aria2le $ange
proce)ures
net3or4s
2.1. serers
2.2. perip1erals
3.1. Connectors
3.2. 0)aptors
3.3. 9ires an) ca2les
3.5. Computer storage me)ia
tapping( 'inis1ing( )ismantling( an) assem2ling.
Tool set inclu)es 2ut not limite) to8
4.3. ?ol)ering ironBgun
4.4. 9renc1es
5. Testing )eices Testing )eices inclu)es 2ut not limite) to8
5.1. *ultimeter
5.2. Cali2rators
5.3. ?ignal generator
5.4. =scilloscope
e%uipment
6.2. *as4
6.3. Aloes
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4:
Evide&ce Gide
competenc!
1.1. C1ec4e) t1e computer s!stems an) net3or4s
against Fo2 re%uirements
1.2. Correctl! )iagnose) t1e 'aults an) pro2lems in
t1e computer s!stems an) net3or4s accor)ing
to re%uirements an) in line 3it1 t1e stan)ar)
proce)ures
1.3. Correcte) t1e )e'ectie components or parts o'
t1e computer s!stems an) net3or4s 3it1out
)amage to t1e surroun)ing enironment or
serices
1.4. Teste) t1e computer s!stems an) net3or4s to
2. ;n)erpinning
4no3le)ge
2.1. =ccupational >ealt1 an) ?a'et!
2.2. ;se o' tools
2.4. 9iring tec1ni%ues
2.5. Digital electronics
2.6. *icroprocessor
2... Po3er supplies
2.:. #lectronic 'ault 'in)ings
2.9. Arap1ical user inter'ace
2.1". Data communications
2.11. &ocal 0rea Net3or4s
2.12. Net3or4 =perating ?!stems
2.13. 0pplication so't3are
2.14. Computer monitors
2.15. Basic telep1on!
2.16. Control programming st!le
2.1.. *icroprocessor programming
2.1:. *ultime)ia computer s!stems
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49
instructions
3.2. Communication s4ills nee)e) to interpret an)
4. *et1o) o' assessment T1e assessor ma! select t3o or more o' t1e 'ollo3ing
can)i)ate8
4.1. =2seration
4.2. -uestioning
4.3. T1ir) Part!
4.4. Port'olio
5.1. Tools
5.2. Test e%uipmentBinstruments
5.3. *aterials
5.4. PP#
5.5. Tec1nical manuals
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5"
;N/T T/T&# 8 MAINTAIN COM)UTER SYSTEMS AND NET*OR7S
;N/T C=D# 8 ELC6/12,>
;N/T D#?C$/PT=$ 8 T1is unit coers t1e 4no3le)ge( s4ills an) attitu)es nee)e) to
maintain an) serice computer s!stems an) net3or4s.
ELEMENT
Italicized items are ela2orate) in t1e range o' @aria2les
maintenance
1.1. *aintenance is planne) an) prepare) in line 3it1
Fo2 re%uirements.
1.2. .&$ policies and procedures are 'ollo3e) in line
3it1 Fo2 re%uirements.
1.3. 'omputer s%stems and networks 'or maintenance
are c1ec4e) against speci'ications an)
re%uirements.
1.4. 2aterials necessar! to complete t1e 3or4 are
o2taine) in accor)ance 3it1 esta2lis1e) proce)ures
an) c1ec4e) against Fo2 re%uirements.
1.5. !ools4 e)uipment and testing devices nee)e) 'or
t1e maintenance are o2taine) an) c1ec4e) 'or
correct operation an) sa'et!
1.6. Computer s!stems an) net3or4s maintaine) are
i)enti'ie) 'rom t1e Fo2Bserice or)er or instructions
2. *aintain computer
s!stems an) net3or4s
2.1. 0ppropriate personal protective e)uipment is
use) in line 3it1 stan)ar) proce)ures.
2.2. Normal 'unction o' computer s!stems an) net3or4s
are c1ec4e) in accor)ance 3it1 manu'acturerEs
instructions.
2.3. ?c1e)ule)Bperio)ic maintenance is per'orme) in
accor)ance 3it1 manu'acturerEs re%uirements.
2.4. 91ere necessar!( nee)e) repairsBreplacements are
ma)e in accor)ance 3it1 esta2lis1e) proce)ures.
3. /nspect an) test t1e
net3or4s
3.1. +inal inspections are un)erta4en to ensure t1at t1e
testing con)ucte) on t1e )eice con'orms 3it1 t1e
manu'acturerEs instructionBmanual
3.2. Computer s!stems an) net3or4s are c1ec4e) to
3.3. 9or4 site is cleane) an) cleare) o' all )e2ris an)
le't in sa'e con)ition in accor)ance 3it1 compan!
proce)ures
3.4. $eport is prepare) an) complete) accor)ing to
compan! re%uirements
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51
Ra&#e o< +aria='es
+aria='e Ra&#e
proce)ures
net3or4s
2.1. ?erers
2.2. perip1erals
3.1. )is4s
3.2. CD
tapping( 'inis1ing( )ismantling( an) assem2ling. Tool
set inclu)es 2ut not limite) to8
4.3. ?pecial tools
5. #%uipmentBtesting )eices 5.1. #%uipment inclu)es 2ut not limite) to8
5.1.1. *aintenance 2enc1
5.1.2. Po3er suppl! e%uipment
5.2. Testing )eices inclu)e 2ut not limite) to8
5.2.1. *ulti-meter
5.2.2. so't3are
e%uipment
6.2. *as4
6.3. Aloes
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52
Evide&ce Gide
competenc!
1.1 /nterprete) 3or4 instructions accor)ing to Fo2
re%uirements.
1.2 Con)ucte) maintenance properl! on t1e s!stems
using stan)ar) proce)ures
1.3 Diagnose) 'aults in t1e s!stems
1.4 C1ec4e) t1e maintaine)Bserice) s!stems to
ensure sa'et!
1.5 Documente) t1e tas4s un)erta4en
2. ;n)erpinning
4no3le)ge
2.1 =ccupational 1ealt1 an) sa'et!
2.2 PC s!stems
2.3 Computer =perating ?!stems
2.4 ;se o' tools
2.5 *at1ematical calculations
2.6 #lectrical t1eor!
2.. #lectronics t1eor!
2.: 9iring tec1ni%ues
2.9 Dra3ing interpretation
2.1"Computer operations
2.11 0)ance) net3or4ing
2.12Net3or4 ca2ling
2.13@iruses
2.14;se o' applications so't3are
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53
3. ;n)erpinning s4ills 3.1 $ea)ing s4ills re%uire) to interpret 3or4 instructions
3.2 Communication s4ills nee)e) to interpret an)
3.3 Pro2lem soling in emergenc! situation
3.4 Net3or4 Ca2ling
3.5 Connecting computers to 3ire) an) 3ireless &0N
3.6 $emoing iruses 'rom in'ecte) mac1ines
4. *et1o) o' assessment T1e assessor must select t3o o' t1e 'ollo3ing
can)i)ate8
4.1 =2seration 3it1 oral -uestioning
4.2 /nterie3
4.3 T1ir) Part!
4.4 Port'olio
5.1 Tools
5.2 Computers an) perip1erals
5.3 Test instruments
5.4 *aterials
5.5 PP#
5.6 Tec1nical manuals
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54
SECTION 2 TRAINING STANDARDS
T1ese gui)elines are set to proi)e t1e Tec1nical an) @ocational #)ucation an)
Training 5T@#T6 proi)ers 3it1 in'ormation an) ot1er important re%uirements to consi)er
31en )esigning training programs 'or Computer >ar)3are ?ericing NC //.
2-,- CURRICULUM DESIGN
Course Title9 COM)UTER HARD*ARE SER+ICING NC &eel NC II
Training >ours9 ,; Hors ((asic)
,; Hors (Co88o&)
Course Description8
T1is course is )esigne) to )eelop t1e 2asic 4no3le)ge( s4ills( an) attitu)es o' a
Computer ?erice Tec1nician in accor)ance 3it1 in)ustr! stan)ar)s.
To o2tain t1is( all units prescri2e) 'or t1is %uali'ication must 2e ac1iee)8
(ASIC COM)ETENCIES
Unit of Competency Learning Outcomes Methodology
Assessment
Approach
1. Participate in
3or4place
communication
1.1 =2tain an) cone!
3or4place in'ormation.
1.2 Complete releant 3or4
relate) )ocuments.
1.3 Participate in 3or4place
meeting an) )iscussion.
Aroup
)iscussion
/nteraction
Demonstration
=2seration
/nterie3sB
%uestioning
2. 9or4 in a team
enironment
2.1 Descri2e an) i)enti'! team
role an) responsi2ilit! in a
team.
2.2 Descri2e 3or4 as a team
mem2er.
Discussion
/nteraction
Demonstration
=2seration
/nterie3sB
%uestioning
3. Practice career
pro'essionalism
3.1 /ntegrate personal
o2Fecties 3it1
organiCational goals.
3.2 ?et an) meet 3or4
priorities.
3.3 *aintain pro'essional
gro3t1 an) )eelopment.
Discussion
/nteraction
Demonstration
=2seration
/nterie3sB
%uestioning
4. Practice
occupational
1ealt1 an) sa'et!
4.1 #aluate 1aCar) an) ris4s
4.2 Control 1aCar)s an) ris4s
4.3 *aintain occupational
1ealt1 an) sa'et!
a3areness
Discussion
Plant tour
?!mposium
=2seration
/nterie3
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55
COMMON COM)ETENCIES
SECTOR9 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) NC II
U&it o<
Co8"ete&c%
Lear&i&# Otco8es Met!odo'o#% Assess8e&t
A""roac!
1. 0ppl! -ualit!
?tan)ar)s
1.1. 0sses %ualit! o'
receie) materials
1.2. 0ssess o3n 3or4
1.3. #ngage in %ualit!
improement
1. +iel) trip
2. ?!mposium
3. Pro2lem
soling
4. +ilm s1o3ing
5. ?imulation
6. /n)ii)ualiCe
learning
.. =n t1e Fo2
training
1. Demonstration
an) %uestioning
2. =2seration
an) %uestioning
3. T1ir) part!
report
2. Per'orm
Computer
=peration
2.1. ?et-up 3or4station
2.2. Prepare storage
me)ia
2.3. 9or4 3it1 'iles an)
o2Fects
2.4. *anipulate 3or)
processing so't3are
2.5. *anipulate
sprea)s1eet so't3are
2.6. *anipulate customiCe
an) )ata2ase
applications
2.6. ;tiliCe t1e internet
2... *aintain computer
1ar)3are an)
so't3are
1. *o)ular
2. +ilm s1o3ing
3. Computer
2ase) training
5e-learning6
4. ProFect met1o)
5. =n t1e Fo2
training
1. Demonstration
an) %uestioning
2. =2seration
an) %uestioning
3. T1ir) part!
report
4. 0ssessment o'
output pro)uct
5. Port'olio
6. Computer
2ase)
assessment
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56
CORE COM)ETENCIES
Course Title9 COM)UTER HARD*ARE SER+ICING NC &eel NC II
?uggeste) Nominal Training >ours9 2/: HOURS
Corse Descri"tio&9
T1is course is )esigne) to )eelop 4no3le)ge( s4ills( an) attitu)es o' a Computer
?erice Tec1nician in accor)ance 3it1 in)ustr! stan)ar)s. /t coers core competencies
suc1 as install( maintain( con'igure( an) )iagnose computer s!stems an) net3or4s-
To o2tain t1is( all units prescri2e) 'or t1is %uali'ication must 2e ac1iee)8
U&it o<
Co8"ete&c%
Lear&i&# Otco8e Met!odo'o#%
Assess8e&t
A""roac!
1. /nstall
computer
s!stems
an)
net3or4s
1.1. /)enti'!( e7plain an)
appl! =>H? policies
an) proce)ures in
installing computer
s!stem an) net3or4s
1.2. /)enti'! an) e7plain t1e
useB 'unction o'
)i''erent t!pes o'
computers( its
components(
perip1eral )eices(
net3or4 s!stem
con'igurations( )eice
speci'ications( tools(
e%uipment an) testing
instruments.
1.3. /nstall t1e computer
1ar)3are
1.4. /nstall operating
s!stem( application
program so't3are an)
)eice )riers
1.5. Per'orm s!stematic
inspection an) appl!
speci'ic testing
proce)ures to isolate
an) reme)! installation
trou2les
&ecture
Discussion
Demonstration
@ie3ing
multime)ia
9ritten
e7amination
Practical
e7amination
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
5.
U&it o<
Co8"ete&c%
Assess8e&t
A""roac!
2. Con'igure
computer
s!stem an)
net3or4
2.1. /)enti'!( e7plain an)
appl! =>? policies an)
proce)ures in
con'iguring computer
useB'unction o' )i''erent
t!pes o' tools( an)
testing instruments 'or
con'iguring computer
2.3. Dra3 an) interpret
electronic s!m2ols(
sc1ematic )iagrams
an) )i''erent net3or4
con'igurations
2.4. /)enti'! an)
relateBinterpret
s!mptoms an) trou2les
2! ocular inspection
an) con)uct speci'ic
testing to isolate t1e
'aults an) pro2lems
2.5. Dra3 net3or4 )iagram
an) per'orm calculation
on t1e i)enti'ie)
2.6. Per'orm perio)ic c1ec4
on t1e computer
2... Document an) recor)
se%uence o' eents in
con'iguring s!stems
an) net3or4s
&ecture
Discussion
Demonstration
@ie3ing
multime)ia
9ritten
e7amination
Practical
e7amination
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
5:
U&it o<
Co8"ete&c%
Assess8e&t
A""roac!
3. Diagnose
an)
trou2les1oot
computer
s!stems
an)
net3or4s
3.1. /)enti'!( e7plain( an)
appl! => H ? policies
an) proce)ures in
)iagnosing computer
t!pes o' tools an)
testing instruments in
)iagnosing computer
3.3. #7plain an) appl! t1e
correct tec1ni%ues in
1arnessing( ca2ling
an) sol)ering 3ires
an) Foints
3.4. Dra3 t1e 'lo3 )iagram
o' trou2les1ooting an)
e7plain t1e proce)ures
an) steps in isolating
t1e trou2le
3.5. /nspect an) recor) t1e
initial con)ition(
speci'ication an) ot1er
ital in'ormation o' t1e
net3or4s
3.6. /)enti'! an) relate t1e
correct s!mptoms an)
trou2les 2! ocular
inspection an) isolate
t1e 'aults an) pro2lems
s!stematicall!
3... $eplace )e'ectie
component 3it1 correct
)eice speci'ication
an) 3it1out )amage to
net3or4s
3.:. Per'orm regular c1ec4
an) recor) t1e normal
an) perio)ic test )ata
&ecture
Discussion
Demonstration
@ie3ing
multime)ia
9ritten
e7amination
Practical
e7amination
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
59
U&it o<
Co8"ete&c%
Assess8e&t
A""roac!
4. *aintain
computer
s!stems
an)
net3or4s
4.1. /)enti'!( e7plain( an)
appl! => H ? policies
an) proce)ures in
maintaining computer
t!pes o' tools( an)
testing instruments 'or
4.3. /)enti'! an) e7plain
)i''erent t!pes o'
cleaning ai)s( so't3are
)iagnostics an) anti-
iruses use) in
4.4. Disassem2le an)
assem2le computer
s!stem unit
4.5. Per'orm computer
s!stem 1ar)3areEs
preentie
maintenance
4.6. Per'orm computer
s!stem so't3areEs
preentie
maintenance
4... /nspect an) recor) t1e
con)ition( an) ot1er
ital in'ormation o' t1e
net3or4s
4.:. Document an) recor)
t1e se%uence o' eents
in maintaining
net3or4s
&ecture
Discussion
Demonstration
@ie3ing
multime)ia
9ritten
e7amination
Practical
e7amination
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
6"
2-/- TRAINING DELI+ERY
T1e )elier! o' training s1oul) a)1ere to t1e )esign o' t1e curriculum. Delier!
s1oul) 2e gui)e) 2! t1e 1" 2asic principles o' t1e competenc!-2ase) T@#T.
T1e training is 2ase) on curriculum )eelope) 'rom t1e competenc!
stan)ar)sK
&earning is mo)ular in its structureK
Training )elier! is in)ii)ualiCe) an) sel'-pace)K
Training is 2ase) on 3or4 t1at must 2e per'orme)K
Training materials are )irectl! relate) to t1e competenc! stan)ar)s an) t1e
curriculum mo)ulesK
0ssessment is 2ase) in t1e collection o' ei)ence o' t1e per'ormance o'
3or4 to t1e in)ustr! re%uire) stan)ar)K
Training is 2ase) 2ot1 on an) o''-t1e-Fo2 componentsK
0llo3s 'or recognition o' prior learning 5$P&6 or current competenciesK
Training allo3s 'or multiple entr! an) e7itK an)
0pproe) training programs are nationall! accre)ite).
T1e competenc!-2ase) T@#T s!stems recogniCes arious t!pes o' )elier!
mo)es( 2ot1 on an) o''-t1e-Fo2 as long as t1e learning is )rien 2! t1e competenc!
stan)ar)s speci'ie) 2! t1e in)ustr!. T1e 'ollo3ing training mo)alities ma! 2e
a)opte) 31en )esigning training programs8
T1e )ualiCe) mo)e o' training )elier! is pre'erre) an) recommen)e). T1us
programs 3oul) contain 2ot1 in-sc1ool an) in-in)ustr! training or 'iel)3or4
components. Details can 2e re'erre) to t1e Dual Training ?!stem 5DT?6
/mplementing $ules an) $egulations.
*o)ularBsel'-pace) learning is a competenc!-2ase) training mo)alit!
31erein t1e trainee is allo3e) to progress at 1is o3n pace. T1e trainer
'acilities t1e training )elier!.
Peer teac1ingBmentoring is a training mo)alit! 31erein 'ast learners are
gien t1e opportunit! to assist t1e slo3 learners.
?uperise) in)ustr! training or on-t1e-Fo2 training is an approac1 in training
)esigne) to en1ance t1e 4no3le)ge an) s4ills o' t1e trainee t1roug1 actual
e7perience in t1e 3or4place to ac%uire a speci'ic competencies prescri2e) in
t1e training regulations.
Distance learning is a 'ormal e)ucation process in 31ic1 maForit! o' t1e
instruction occurs 31en t1e stu)ents an) instructors are not in t1e same
place. Distance learning ma! emplo! correspon)ence stu)!( or au)io( i)eo
or computer tec1nologies.
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61
2-2- TRAINEE ENTRY RE.UIREMENTS
Trainees or stu)ents 3is1ing to gain entr! into t1is course s1oul) possess t1e
'ollo3ing re%uirements8
can communicate eit1er oral an) 3rittenK
must 2e p1!sicall! an) mentall! 'it
3it1 goo) moral c1aracterK an)
must pass t1e traina2ilit!Baptitu)e test.
T1is list )oes not inclu)e speci'ic institutional re%uirements suc1 as e)ucational
attainment( appropriate 3or4 e7perience( an) ot1ers t1at ma! 2e re%uire) o' t1e
trainees 2! t1e sc1ool or training center )eliering t1e T@#T program.
2-1- LIST OF TOOLS, E.UI)MENT AND MATERIALS
COM)UTER HARD*ARE SER+ICING 0 NC II
$ecommen)e) list o' tools( e%uipment an) materials 'or t1e training o' 1" trainees
'or Computer >ar)3are ?ericing NC //
.UANTITY TOOLS
1" pieces ?cre3)rier 5stan)ar)6
1" pieces ?cre3)rier 5P1ilips6
1" pieces &ong nose pliers
1" pieces *ec1anical pliers
1" sets 0llen 3renc1
1" units #lectronic tester
5 pieces Crimping tools
1" pieces ?ol)ering gun
1" pieces ?ol)er suc4er
1 spool &ea)
5 pieces 9ire stripper
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62
.UANTITY E.UI)MENT
1" sets Computer 3it1 perip1erals
1" sets Computer ta2les an) c1air 5ergonomic6
1 unit /nternet su2scription
1" units ;ninterrupti2le Po3er ?uppl! 5;P?6
1 unit ?erer
1 unit >u2 B ?3itc1
1 unit *o)em
1 unit +a7 mac1ine
1 unit PC @i)eo camera
2 units #7ternal CD 3riter
2 units #7ternal Cip )rie
2 units scanner
2 units printers
2 pieces +las1 )is4 B *emor! stic4
.UANTITY MATERIALS
1" sets ?o't3are applications
2 sets Net3or4 =? so't3are
5" pieces $G 45
1 2o7 ;TP ca2le
1 can Contact cleaner
1 piece 91ite2oar)
-;0NT/TL $#?=;$C#? B *0N;0&?
1" pieces *ot1er2oar)Es manual an) installer
1" pieces @i)eo )eice )rier installer
1" pieces ?oun) )eice )rier installer
Computer 2oo4( PC *agaCines an) Fournals
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63
2-3- TRAINING FACILITIES
T1e Computer ?erice 9or4s1op must 2e in an in'rastructure 'acilit! t1at is
generall! accepte) to in)ustr! stan)ar)s an) practice. Base) on class siCe o'
minimum o' 1" stu)entBtrainees t1e space re%uirements 'or t1e teac1ingB learning
an) circulation areas are as 'ollo3s8
TEACHING ?
LEARNING AREAS
SI@E
5in *#T#$6
AREA
5in ?%. *eters6
TOTAL AREA
5in ?%. *eters6
'ectre area 4 7 5 2" 2"
'a=orator%
(c=ic'e)
1.5 7 2 51"6 3" 3"
'ear&i&#
resorce ?
stora#e
4 7 5 2" 2"
circ'atio& area 2" 2"
Tota' *orAs!o" Area9 >:
2-4- TRAINERS .UALIFICATION
COM)UTER HARD*ARE SER+ICING 0 NC II
TRAINERS .UALIFICATION (T. II)
*ust 2e a 1ol)er o' NC // or its e%uialent %uali'ication
*ust 1ae un)ergone training on Training *et1o)olog! /// 5T* ///6
*ust 2e p1!sicall! an) mentall! 'it
M*ust 1ae at least 2 !ears releant Fo2Bin)ustr! e7perience
must 2e a ciil serice eligi2le 5'or goernment position or appropriate
pro'essional license issue) 2! t1e Pro'essional $egulator! Commission6
M=ptional. =nl! 31en re%uire) 2! t1e 1iring institution.
$e'erence8 T#?D0 Boar) $esolution No. 2""4 "3
2-6 INSTITUTIONAL ASSESSMENT
/nstitutional assessment is un)erta4en 2! trainees to )etermine t1eir
ac1ieement o' units o' competenc!. 0 certi'icate o' ac1ieement is issue) 'or eac1
unit o' competenc!.
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64
SECTION 1 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS
4.1 To attain t1e National -uali'ication o' Computer >ar)3are ?ericing NC //(
t1e can)i)ate must )emonstrate competence in all units liste) in ?ection 1.
?uccess'ul can)i)ates s1all 2e a3ar)e) a National Certi'icate signe) 2! t1e
T#?D0 Director Aeneral.
4.2 T1e %uali'ication o' Computer >ar)3are ?ericing NC // ma! 2e attaine)
t1roug1 )emonstration o' competence t1roug1 a single compre1ensie
proFect-t!pe assessment coering all re%uire) units o' competenc! o' t1e
%uali'ication.
4.3 0ssessment s1all 'ocus on t1e core units o' competenc!. T1e 2asic an)
common units s1all 2e integrate) or assesse) concurrentl! 3it1 t1e core
units.
4.4 T1e 'ollo3ing are %uali'ie) to appl! 'or assessment an) certi'ication8
4.4.1. Ara)uate o' 'ormal( non-'ormal( an) in'ormal inclu)ing enterprise-
2ase) training programs.
4.4.2. #7perience) 3or4ers 53age emplo!e) or sel' emplo!e)6
4.5 T1e gui)elines on assessment an) certi'ication are )iscusse) in )etail in t1e
Proce)ures *anual on 0ssessment an) Certi'ication an) Aui)elines on t1e
/mplementation o' t1e P1ilippine T@#T -uali'ication an) Certi'ication ?!stem
5PT-C?6.
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65
ANNEB A COM)ETENCY MA)
(ASIC COM)ETENCIES
$eceie an) $espon) to
3or4place
communication
9or4 3it1 =t1ers
Demonstrate 9or4
@alues
Participate in 9or4place
Communication
9or4 in a Team
#nironment
Practice Career
Pro'essionalism
Practice occupational
>ealt1 an) ?a'et!
Proce)ures
Practice >ouse4eeping
Proce)ures 55?6
&ea) 9or4place
Communication
&ea) ?mall Team
Deelop an) Practice
Negotiation ?4ills
?ole Pro2lems $elate)
to 9or4 0ctiities
;se *at1ematical
Concepts an)
Tec1ni%ues
;se $eleant
Tec1nologies
;tiliCe ?pecialist
Communication s4ills
Deelop Team an)
/n)ii)ual
0ppl! Pro2lem ?oling
Tec1ni%ues in t1e
9or4place
Collect( 0nal!Ce an)
=rganiCe /n'ormation
Plan an) =rganiCe 9or4
Promote #nironmental
Protection
COMMON COM)ETENCIES
0ppl! -ualit! ?tan)ar)s
Per'orm Computer
=perations
Per'orm *ensuration
an) Calculation
Prepare an) /nterpret
Tec1nical Dra3ing
;se >an) Tools
Terminate an) Connect
#lectrical 9iring an)
#lectronic Circuits
*aintain an) $epair
#lectronic ?!stems an)
Components
Test #lectronic B
#lectromec1anical
Components an) Deices
CORE COM)ETENCIES
/nstall
/nstrumentation an)
Control Deices
Cali2rate
/nstrumentation an)
Control Deices
Con'igure
/nstrumentation an)
Control Deices
&oop C1ec4
/nstrumentation an)
Control Deices
*aintain an) $epair
/nstrumentation an)
Control Deices
?tart-up an)
Commissioning
/nstrumentation an)
Control Deices
Diagnose an)
Trou2les1oot
/nstrumentation
Control ?!stems
/nstall *ec1atronic
Deices
Cali2rate an)
Con'igure
*ec1atronic Deices
Con'igure an) 0ppl!
*ec1atronic
?o't3are Programs
Diagnose an)
Trou2les1oot
*ec1atronic 5/n)ustrial
0utomation6 ?!stems
*aintain an) $epair
0utomation6 ?!stems
Commission
0utomation6 ?!stems
?erice an) $epair
Domestic 0ppliances
?erice an) $epair
0u)io ?!stems an)
Pro)ucts
?erice an) $epair
Consumer @i)eo
?!stems an)
Pro)ucts
?erice an) $epair
Business *ac1ines
/nstall Computer
?!stems an)
Net3or4s
Con'igure Computer
?!stems an)
Net3or4s
Diagnose an)
Trou2les1oot
Computer ?!stems
an) Net3or4s
*aintain Computer
?!stems an)
Net3or4s
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-uali'ication 'or NC //
66
DEFINITION OF TERMS
1. Co8"ter S%ste8 - T1e complete computer ma)e up o' t1e CP;( memor! an)
relate) electronics 5main ca2inet6( all t1e perip1eral )eices connecte) to it an) its
operating s!stem. Computer s!stems 'all into t3o 2roa) )iisions8 clients an)
serers. Client mac1ines 'all into t1ree categories 'rom lo3 to 1ig1 en)8 laptop(
)es4top an) 3or4station. ?erers range 'rom small to large8 lo3-en) serers(
mi)range serers an) main'rames.
2. Co&<i#ratio& - T1e ma4eup o' a s!stem. To Ncon'igureN is to c1oose options in or)er
to create a custom s!stem. NCon'igura2ilit!N is a s!stem,s a2ilit! to 2e c1ange) or
customiCe).
3. Co&&ector - 0n! plug an) soc4et t1at lin4s t3o )eices toget1er. 0lt1oug1 ta4en 'or
grante) an) rarel! in t1e limelig1t( connectors are a 1uge in)ustr!( an) t1e %ualit!
o' t1ese components is more critical t1an most people 3oul) imagine. 91en not
)esigne) or constructe) properl!( t1e! o'ten 2ecome t1e 3ea4est element in an
electronic s!stem.
4. Dis"'a% Ada"ter - 0 plug-in car) in a )es4top computer t1at
conerts t1e images create) in t1e computer to t1e electronic signals re%uire) 2!
t1e monitor. /t )etermines t1e ma7imum resolution( re'res1 rate an) num2er o'
colors t1at can 2e )ispla!e)( 31ic1 t1e monitor must also 2e a2le to support. =n
man! PC mot1er2oar)s( t1e )ispla! a)apter circuits are 2uilt into t1e c1ipset( an)
an 0AP or PC/ car) is not re%uire).
5. EC"a&sio& (oard - 0 printe) circuit 2oar) t1at plugs into an
e7pansion slot an) e7ten)s t1e computer,s capa2ilit! to control a perip1eral )eice.
0ll t1e 2oar)s 5car)s6 t1at plug into a computer,s 2us are e7pansion 2oar)s( suc1
as )ispla! a)apters( )is4 controllers( net3or4 a)apters an) soun) car)s.
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6.
6. EC"a&sio& (s - 0n inputBoutput 2us t!picall! comprise) o' a
series o' slots on t1e mot1er2oar). #7pansion 2oar)s 5car)s6 are plugge) into t1e
2us. /?0 an) PC/ are t1e common e7pansion 2uses in a PC.
.. Gra"!ica' User I&ter<ace - 0 grap1ics-2ase) user inter'ace t1at incorporates
moa2le 3in)o3s( icons an) a mouse. T1e a2ilit! to resiCe application 3in)o3s
an) c1ange st!le an) siCe o' 'onts are t1e signi'icant a)antages o' a A;/ s. a
c1aracter-2ase) inter'ace. A;/s 1ae 2ecome t1e stan)ar) 3a! users interact 3it1
a computer( an) t1e maFor A;/s are t1e 9in)o3s an) *ac inter'aces along 3it1
*oti' 'or ;ni7 an) t1e AN=*# an) DD# inter'aces 'or &inu7.
:. Mot!er=oard - 0lso calle) t1e Ns!stem 2oar)(N it is t1e main printe) circuit 2oar) in an
electronic )eice( 31ic1 contains soc4ets t1at accept a))itional 2oar)s. /n a
)es4top computer( t1e mot1er2oar) contains t1e CP;( c1ipset( PC/ 2us slots( 0AP
slot( memor! soc4ets an) controller circuits 'or t1e 4e!2oar)( mouse( )is4s an)
printer. /t ma! also 1ae 2uilt-in controllers 'or mo)em( soun)( )ispla! an) net3or4(
o2iating t1e nee) to plug in a car). 0 laptop mot1er2oar) t!picall! 1as all
perip1eral controllers 2uilt in.
9. O"erati&# S%ste8 - T1e master control program t1at runs t1e computer. T1e 'irst
program loa)e) 31en t1e computer is turne) on( its main part( t1e N4ernel(N resi)es
in memor! at all times. T1e operating s!stem sets t1e stan)ar)s 'or all application
programs t1at run in t1e computer. T1e applications Ntal4 toN t1e operating s!stem
'or all user inter'ace an) 'ile management operations. 0lso calle) an Ne7ecutieN or
Nsuperisor(N an operating s!stem per'orms t1e 'ollo3ing 'unctions.
1". )eri"!era' 50n! 1ar)3are )eice connecte) to a computer( suc1 as a monitor(
4e!2oar)( printer( )is4( tape( grap1ics ta2let( scanner( Fo! stic4( pa))le or mouse
11. Server 5 0 computer s!stem in a net3or4 t1at is s1are) 2! multiple users. ?erers
come in all siCes 'rom 7:6-2ase) PCs to /B* main'rames. 0 serer ma! 1ae a
4e!2oar)( monitor an) mouse )irectl! attac1e)( or one 4e!2oar)( monitor an)
mouse ma! connect to an! num2er o' serers ia a D@* s3itc1. ?erers ma! 2e
also 2e accesse) onl! t1roug1 a net3or4 connection as 3ell.
12. So&d Card - 0lso calle) a Nsoun) 2oar)N or Nau)io a)apter(N it is
a computer e7pansion 2oar) t1at recor)s an) pla!s 2ac4 soun)( proi)ing inputs
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6:
'rom a microp1one or ot1er soun) source an) outputs to spea4ers or an e7ternal
ampli'ier. T1e )e 'acto stan)ar) 'or soun) car) compati2ilit! in PCs is Creatie
&a2s, ?oun) Blaster.
13. User I&ter<ace 5 0ll grap1ics 2ase) to)a!( t1e user inter'ace inclu)es t1e 3in)o3s(
menus an) met1o) o' interaction 2et3een !ou an) t1e computer. Prior to t1e *ac(
9in)o3s an) *oti' 5;ni76 inter'aces( all interaction 3as 2ase) on comman)s
entere) 2! t1e user. =perating s!stems ma! support optional inter'aces an) allo3 a
ne3 s1ell( or s4in( to 2e use) instea).
14. +irs - ?o't3are use) to in'ect a computer. 0'ter t1e irus co)e is
3ritten( it is 2urie) 3it1in an e7isting program. =nce t1at program is e7ecute)( t1e
irus co)e is actiate) an) attac1es copies o' itsel' to ot1er programs in t1e
s!stem. /n'ecte) programs cop! t1e irus to ot1er programs.

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69

TR Computer Hardware Servicing NC II

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