SHHH...

Im LISTENING
Hearing is an automatic physiological process.
Listening requires focus and effort.
Hearing vs.Listening
Hearing
Selection
Interpretation
Evaluation
Responding
5 Stages of
Listening


4 STYLES OF LISTENING
Listening for pleasure or enjoyment.
Music
Comedy routine
Entertaining speech
Appreciative
Listening to provide emotional
support for the speaker.
Psychiatrist to a patient
Friend to a friend in distress
Empathic
Listening to understand the message
of a speaker.
Class lecture
Directions
Comprehensive
Listening to evaluate a message for
purposes of accepting or rejecting it.
Sales pitch
Campaign speech
Critical
Omission
Addition
Substitution
Message Distortion
Not concentrating
Listening too hard
Jumping to conclusions
Focusing on delivery and personal
appearance
4 Causes of Poor Listening
Negative impact on the:
speaker
listener
communication
event as a whole
Dangers of
Poor Listening
How do I improve my
listening skills?
Decide that its time to listen
Focus your listening
Avoid jumping to conclusions
Look for common ground
Active Listening: Mind
Place yourself in a listening position
Use positive, responsive facial expressions
Follow basic rules of courtesy
Active Listening: Body
fully grasp content
carefully select delivery style
ensure presentation is appropriate
consider consequences of what you say
Speakers
Responsibilities
exert sufficient effort to listen
seek our relevant information
give the speaker a fair hearing
avoid overreacting
help the speaker succeed by being receptive
Listeners
Responsibilities
Help the speaker succeed
by being receptive!