SARAH ORTIZ

1234 Anywhere Ave New Brunswick, NJ 08901 (555)-425-6194 sarah.ortiz@gmail.com

Dedicated, quality-focused professional offering five years of retail management and a proven track record of outstanding sales
and customer service results. Thoroughly executes corporate goals, new business acquisitions and roll out plans. Equally strong
qualifications in all areas of store operations: P &L, budgeting, inventory control, training, security and other functions. Effective
communicator, leader and problem solver who builds teamwork and process initiatives to exceed goals.













SOME PHARMACY LLC, Westfield, NJ
Assistant Store Manager, 01/2008 Present

Strived to reach and surpass established corporate goals in retention of clients and sales by establishing monthly goal of greater than 60%.

Completing series of training sessions to advance from assistant manager to store manager.
Formulate weekly schedules in accordance to payroll policies while accounting for business needs, projected revenue goals and
head count availability.
Increased profits through effective sales training and troubleshooting profit loss areas.
Entrusted to open new store location and delegated to recruit and train new staff.
Schedule and lead store meetings for all employees.
Handle complaints, grievances, questions and concerns of patrons in diplomatic manner that fostered a mutual rapport.
Evaluate staff performance dictating promotions and demotions, and terminating employees when necessary.
Perform daily bookkeeping, review pharmacy sales, front end sales, and shrink preventative procedures.
Coordinated assimilation process for buyout companies which included the training and conversation of systems for employees
and new management staff.

Store Inventory Management System Coordinator, 08/2006- 05/2008
Designed and implemented new measures to maintain a less than 2 % shrink level for a multi-million dollar store on a monthly basis.

Addressed all store inventory ordering and accountability.
Performed weekly ordering and receiving of merchandise from national vendors as well as upholding local vendor sales that
profited the company.
Closely monitored and promptly corrected pricing changes to prevent violations from state officials.
Oversaw department resets in pricing, return claims, vendor claims and ordering from companies such as L'Oreal and CoverGirl to
replenish missing branding articles and/or merchandise.


Bachelor of Arts: Criminal Justice, 01/2012
Kean University - Union, NJ

Associates of Arts: Criminal Justice, 05/2008
Union County College - Cranford NJ
RETAIL MANAGEMENT PROFESSIONAL

SUMMARY OF QUALIFICATIONS
PROFESSIONAL

EDUCATION

Workflow planning and prioritization.
Budget development.
Exceptional telephone etiquette.
Operating statement.
Key performance indicators (KPI).
Cash reports.
Book inventory.
Employee performance evaluations.


WOR K HI S T OR Y
PROFESSIONAL

Conflict resolution.
Team member training and mentoring.
Problem analysis, use of judgment and ability to
solve problems efficiently.
Bilingual (Proficient in Spanish).
AS400 proficient.
Store Inventory Management System (SIMS).
Microsoft Office proficient.