Jenny Longenecker

361 N 800 E Pr ovo, UT 84606 CELL: 563- 508- 2820 j ennyl ongenecker@gmai l . com

Objective: To improve the overall readability of company documents through correct grammar, usage, and layout

EDUCA TI ON
Bachelor of Science, Communication Disorders, Graduation June 2014
Minors, Music & Editing
Brigham Young University, Provo, UT
Obtained a 3.75 cumulative GPA, a 4.0 in music, and a 3.85 in editing

Relevant Courses:
Modern American Usage: accurate use of words in American English
Grammar of English: analysis of grammatical structures and parts of speech
Communication in Organizational Settings: creation of business reports and presentations
Print Publishing: basic design principles and Adobe InDesign
Basic Editing Skills: copyediting skills using the Chicago Manual of Style
Genre & Substantive Editing: skills for editing technical documents
Editing for Publication: design, layout, and editing documents for student anthology

EDI TI NG EXP ERI ENCE
Editor, February 2013May 2014
Edited 56 graduate essays for content and grammatical errors
Provided 3 classmates with feedback on a tutorial assignment and other essays
Edited academic paper to publish in a class student anthology
Became familiar with the Chicago Manual of Style
Created an in-house style guide

P ROF ES S I ONA L EXP ERI ENCE
Customer Service Supervisor, May 2011Present
BYU Independent Study, Provo, UT
Train new employees and supervise a team of 5 employees by monitoring calls for quality control and
handling escalated calls
Enforce rules and regulations while providing customers with alternative solutions when necessary
Calculate weekly scores for 50 employees and call volume statistics using Cisco Historical Reports
Act as a liaison between 7 departments to solve problems
Resolve complicated situations such as lost lessons, incorrect grades, and special exceptions

Student Representative Vice President, June 2013December 2013
BYU Cougar Marching Band
Selected 5 committee members to plan band-wide socials for 200 students
Coordinated purchases of snacks and bottled water to provide for all BYU band members and 3 visiting
bands during 7 football games
Collected nominations from band leadership corps and awarded one band member weekly for
outstanding achievements during season
Met weekly with band leaders and band directors to discuss responsibilities and band events
Rehearsed and performed 612 hours weekly as a band member

VOL UNTEER EXP ERI ENCE
Event Planner, May 2012May 2014
The Church of Jesus Christ of Latter-day Saints
Organized monthly meals for 100 people
Generated weekly activities for 50 young adults
Assigned 45 college students into groups to meet for weekly activities

Volunteer Representative, September 2013November 2013
Literacy Program, Provo, UT
Taught young children about sounds, blends, letter knowledge, and print awareness through age-
appropriate activities for an hour each week
Read with 2 elementary school children to promote reading at their level