Explain what excellent customer service means to you. Please include an example of how you have achieved this.

I believe there is such a thing called the public spirit, and this is an energy achieved when the collective, harmonious sentiments of a group of people in a particular time and place are all happy. Its a sense of gratitude, of enjoyment, and unison in celebration. I have learned from the beginning of my career to recognize this energy, and when I feel it at an event Ive produced, I know Ive achieved excellent customer service. e cant always control our inner emotions, but we do know at the end of the day whether or not we feel happy. !hat is the objective I strive for in my customer service, the silent art of making people happy and they dont "uite know why. !ruth be told, when all elements of an event are going well, when customer service is at its peak perfection, when the small details have been thought through, the interactions are helpful and knowledgeable, the site layout flows without concern and the experiential moment is achieved, you will never individually be recognized by the public at large for your great service, because, you made them feel great and they cant attribute that to one person or action. #rom the beginning of my career working for the $lympic %ames abroad I first realized this achievement with great spectator service delivery, and I have continued to hone this skill with all of my local events in &algary over the past '( years. $ne of the latest examples was producing a free opera outside in the back alley where every passing &algarian was welcomed to stop and watch. )uring this event, rather than being a spectator to this grand performance, I ran around the outskirts, the back alleys, the &*train platforms welcoming everyone in site with a smile and encouraging invitation. #rom an immigrant family from +igeria, to a perceived group of young hoodlums, to a pair of distinguished seniors disembarking for their hotel, each were invited and welcomed to come and watch. ,earing their communal comments of $ and !hank you and this is so cool dude was excellent customer service achieved.

What educational or training programs have you completed to further your personal professional development? (I.e. post-secondary, in-house training, !E", etc.#
ith a spirit of loving to learn, as my career has grown professionally, so have I personally. -y formal education started in &ommunication and &ulture ./of& 01*023, extended to perfecting secondary languages abroad .#rance* &entre )4tude des 5angues 063, returned home to specialize in creative services for television and film .78I! 06*093, and has speciality training expanded to include &7I.in house*$lympics3 :(((*:((6 orkforce -anagement, 7ecurity training, and 5eadership, +on ;rofit -anagement courses .-</ :((0*on going3, &;!4) certification .complete -ay:('13 and 7trategic -anagement &ertification .complete spring :('23. I have also used my skills and experience to teach at the post*secondary levels .:((=* on roster3 at both >ow ?alley &ollege and -ount <oyal /niversity &ontinuing 4ducation in 7pecial 4vent <isk -anagement, and developed the workforce strategic plans, training and front of house management for the &ity of ?ancouver &elebration 7ite for the :('( ?ancouver $lympic %ames. .:((@*:('(3

$escri%e what %eing a team player means to you.

8 team player is someone who continuously strives to collaborate with others in order to achieve the best result of the common goal. ;roducing and coordinating events can only allow for strong team players, a being at the helm, I need to set the example each and every time. 4very element of the event re"uires the best person for the job and my role has been to seek out those best persons and allow them to shine. It is then that the whole becomes greater than the sum of its parts. In some of the biggest public special events in &algary in which I was a key role, my name has publically never been mentioned such as the ;roject &oordinator the for ,ost &ity of the :((@ A/+$ 8wards including all the creative planning and execution for the highly successful -arch -usic 7eries, Bick*$ff ;arty, -usicians in -otion and ?I;

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)eparture ;arty. 8lthough not publically recognized for my instrumental involvement, being the team player is what made those events great. It wasnt D7haunas eventE it was ours.

&utline accomplishments that you have achieved in the hospitality and tourism industry during the past five years.
I was offered the opportunity in Calgary to produce the first Downtown Calgary Fashion Week in 2006. I took the concept from a downtown fashion show to new levels creating a gala that merged !oth downtown mall fashion with up and coming designers " giving them their first pu!lic platform. #he follow year I e$panded that voice to include a week%long series of workshops open a pop%up store &!efore 'pop% up was pop%up( in what would later !ecome 'Fashion Central) providing all collective support for designers to sell. I !rought in an unknown *aghav from the +, to perform at the first -ollywood Fashion .ight and introduced a series of afforda!le Fashion lunches and galas for Calgarians to en/oy. #his event was a success and was the initiator to the 0l!erta Fashion Week series
Downtown Calgary Fashion Week 2006-2007 April 2006 October 2007 ;roject -anager, ;roducer F 4stablished and maintained new relationships with key external partners, funders, sponsors and stakeholders F )eveloped all creative concepts related to )&# G including workshops, gala and supporting events, marketing promotions and public relations strategies F )eveloped and managed all sponsorship programs, bringing in over H':(B in cash and in*kind sponsorship. F -anaged all contractors, suppliers, designers and volunteers including all full project management with venues and retailers. F 7trategic planning included developing profit streams, ticket sales and management, budget forecasting and fiscal management F orked closely with -edia contacts, 8dvertising, -arketing and ;ublic <elation agencies for story leads, idea development and marketing plans.

I was asked !y the Cultural District to produce a weekend of events to support at the 1la2a for the 3ayors FC3 conference. I created the !randing and produced all the elements that would make up that memora!le weekend for !oth the pu!lic various mayoral attendees visiting. #his event was a huge success and added significantly to the '1lacemaking and 1rogramming) plans for the City.
MeetMe O! "#ne 2007 F !he &ultural )istrict goal to attract and retain a new audience to $lympic ;laza during the four day weekend of the -ayors #&- conference F -ultiple project tasking to introduce a different theme concept each day including contracting of all suppliers, vendors, and entertainers F 8ll production and operational planning, including volunteer and workforce planning F 7trict adherence to neighbouring stakeholders .4pcor &entre, &ity ,all, other3 policies F orked diligently with &ity of &algary ;arks and &algary ;olice 7ervice for risk management

I was awarded the contract for the 1ro/ect 3anager for the 4ost Committee. In this role among my achievements was conceptuali2ing and tenaciously planning the ,ick 5ff event a 3arch 3usic 6eries 3att 3asters and 3usicians in 3otion empowering the 3usic 7ives 4ere &C0D38( #he 9World:s 7argest -and; performance workshops and Cele!rity 6end %off &<I1 private airport event. #his event was deemed a huge success and !ut Calgary on the 'Cultural map).
Calgary $ost Co%%ittee &or the 200' "()O Awar*s May 2007-May 200' F )eveloped organizational structure, recruited and attended all levels of committee meetings and liaised with &8<87

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F ;repared communication reports by creating a process and procedure for evaluating information and implementation of data into a useable format to brief our executive committee, stakeholders and staff F 7ponsorship program development and management. ;rovided creative fund development strategies for cash sponsorship, grants and in in*kind support. F ;assionate steward for the -usic 5ives ,ere legacy by creating brand strategies across marketing, traditional and non*traditional media and public relations F &onceptualized the Bick*$ff -usic 5ives ,ere event with over @,((( in attendance, concept development, developed and negotiated all sponsorship opportunities, and managed relations. -ulti*project tasked to produce smaller appreciation, special and private events the same night. F Identified and pursued opportunities to engage external stakeholders for partnerships, brand campaigns and public awareness. F ;rovided ;roject -anager &onsultancy to ?ancouver ,ost &ommittee :((0

I was headhunted from my work with the =+.5 0wards and previous > 5lympic ?ames to share my e$pertise with the City of <ancouver when it came to planning and programming pu!lic events. 0lthough not local I took the Calgary spirit from the )@@ 5lympics and implemented it into a training program that turned over A6> City of <ancouver employees &from front line to Directors( into '6pectator 6ervices) for the world to see. #he pu!lic sites in which I was !oth a !ehind the scene and on%site key influencer !ecame more successful than the ?ames itself attracting millions of visitors across !oth sites to feel 'the pu!lic spirit) I worked diligently to ensure. #his event was world recogni2ed as a great event putting the City of <ancouver on the glo!al party map.
City o& +anco#,er- .i,eCity +anco#,er "#ne 200'- March 20/0 ;roject -anagerI &onsultant for &elebration 7ites for :('( inter $lympic %ames. F &onsultant for the strategic planning and implementation ;hase 1. F ;rovided detailed reviewed, forecasting, and cost analysis for all H:2- budgetary items F 4stablished and developed overall organizational structure and sub*functional departments and created all procurement documents for the &ity F -anaged strategic workforce planning for over 2(( city unionized staff including all scheduling, training, deployment placement and on site management. F &onsulted on Initial marketing plan, support of brand development, and current market trends analysis, website content, and procurement of -arketing and &ommunications 8gency F 7tewarding and relationship building with key internal and external stakeholders, including major $lympic sponsors, ?8+$&, #ederal %overnment partners, I7/ and legal authorities and various partners.

While on maternity leave I took on the contract role of <I1 liaison for the -urton 5pen series taking place in Canada. I liaised with 5lympic snow!oarding champions the elite of the profession and took on every details of their time in Calgary. #his included having ,elly Clark ?old and -ron2e medallist &6alt 7ake and <ancouver 5lympics( white hatted at the airport providing driving tours of the City coordinating merchant perks attracting the cele!rities to various local esta!lishments and providing out of the !ooks service to ensure their e$perience in Calgary was e$ceptional &including conducting my own BBpm 'scavenger hunt) to find an 5lympians ski !oot left on a -rewster !us the night !efore her international departureC. #his event put Calgarian on the map setting standards in the <I1 snow!oarding world for e$cellent #ravel and 4ospitality care. 0(12O) Cana*ian Open Cha%pionships 20/0-20/2

I finally found home with the CD0 !eing the authority manager over pu!lic spaces " 6tephen 0venue Walk and -arclay 3all. In this new role I)ve !een a!le to develop events from my heart for the pu!lic to en/oy including a free cele!ration site to gather and watch the games an innovative !ack alley opera

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artist showcases and the first 'Walk of Fame) recogni2ing '?rate Calgarians) that have influenced and contri!uted to this ama2ing City. I only hope one day to have my face along 'the Walk). #hese events have 6tephen 0venue Walk !ack on the radar of successful iconic pedestrian walks and will continue to e$pand to include all pu!lic spaces in the downtown this year with plans in motion for new parades pop% up picnics and !igger pedestrian sensations and recogni2ed 456# programming. Calgary Downtown Association 20//- C#rrent Manager o& !e*estrian Malls 3p#blic spaces4 8lley $op J back alley $pera

&elebration 7ite for the :(': 5ondon $lympic %ames 7tephen 8venue 7treet ;iano and >ook -arket 7tephen 8venue alk of #ame %rate #aces >oy in the >ox J 8rtist )aniel A Birks cavernous isolate iii &ommunity ,arvest party and !hanksgiving -arket ;$ J ;arade of onders .8pril :=3 alk $pera in the 4arth 7ea K 7kies .7ept :9I:@3 ?arious consultation for events and programming development on 7tephen 8venue ,.$.7.! ;rogram 7pecial ;rojects initiative

Other achie,e%ents- +ol#nteer 3Co%%#nity5City56nternational le,els4

<ole providing 7trategic ;lanning and ;artnerships with the &algary 7tampede &ommunity )evelopment &ommittee. ;rovided all the permitting planning for #our &orners in the &ommunity #ormer >oard -ember for the &ultural <enaissance 7ociety J supporting the &ultural )istrict ;anel AuryI&ommittee -ember of the &ity of &algary 4vent 8dvisory &ommittee and 7pecial 4vent 7timulus 8dvisory $wnerIconsultant .pro bono3 ;ublic 4vent &ollective J supporting non*profit events become great public events .clients include !ransplant %ames, International omens day, &ity ;alate, other3 International ;lacemakers 5eadership &ouncil member for strategic development of revitalization opportunities in internationally deprived cities.

Describe yo#r &#t#re goals an* what yo# plan to acco%plish7 7pecializing in 7trategic management and creative thinking, it is not hard for me to envision my futureL I fully intend to be a prominent figure in &algary, and deemed an expert in my field. I will continuously expand my knowledge of public events and be actively involved with my volunteer outreach to share my skills with other public event planners to achieve .my coined3 ;ublic 7pirit for all &algarians to benefit as a community and as a vibrant &ity. In the short term, I will continue to provide exceptional public programming with innovative concepts, place*making ideals and exceptional customer service to all. Ideally, I strive to extend my current boundaries of public space and extend the programming opportunities to all public spaces in &algary. &algarians may never know my name behind that great event they attended, but I hope they will recognize the white hat spirit that Ive left for them to wear.

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