Page No.

BUSINESS COMMUNICATION (2)

MB0023
SECTION 1
d. Header, Summary, Presentation, Action
TM
1. In a means of communication , which have the features of
immediacy of both recieving and sending.
a. fax b. E-mail 15. How many character space is given while writing a report.

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c. Telegram d. non. of the above a. 5 b. 4
c. 3 d. 2
2. How many types of communication are there
a. One b. Two 16. Which document is distributed for a large group of
c. Three d. Four peoples.
a. Circulars b. Memos
3. “Sunita talking to her manager” which piece of communica- c. Reports d. Notices
tion is she dealing with.
a. Internal b. External 17. For an immediate feedback we normally send
c. Formal d. Informal a. Circulars b. Notices
c. Memos d. None
4. Meetings arePh:
based 011-65439499,
on one 65066565/ 6/ 7, 28013999
a. Issue b. Topics 18. Creature is an example of
c. Predetermined topic d. Minutes a. Masculine gender b. Faminine gender
c. Neuter gender d. None
5. The singular form of the word ‘agenda’ is
a. Agenda b. Agendum 19. _______are usually subjective and talk of feeling and
c. Agendrum d. Agndrum experiences.
a. Expository essay b. Descriptive essay
6. Which piece of document is meant for the distribution to a c. Reflective essay d. None TM
large group of peoples.
a. Circulars b. Notices 20. Citations and refrences lists placed at the end of each
c. Memos d. None chapter are said to be as

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a. Explanatory note b. End note
7. One of the great tools that is used to handle the complaining c. Foot note d. None
customers. The acronym stands for
a. Believe, Listen, Apologize, Satisfy, Thanks 21. Each letter in a word is given a funny meaning for learning.
b. Believe, Satisfy, Thank, Apologize, Listen a. Homonyms b. Mnemonics
c. Believe, Listen, Satisfy, Apologize, Treat c.Proof readers d. none
d. Believe, Listen, Apologize, Suggest, Thank
22. “Counselling and Counseling” is an example of
8. The sementic markers used to express time relationship are a. Homonyms b. Mnemonics
(i) Next (ii) While c. Proof reading d. None

a. a,c,d only Ph: 011-65439499, b. a,b,c only 65066565/ 6/ 7, is the28013999

(iii) Hence (iv) Previously
23. What British spelling of the word ‘labor’.
c. b,c,d only d. a,b,d only a. Labour b. Labur
c. Labuor d. Laboure
9. _____ is an encoding process of comunication.
a. Writing b. Reading 24. ‘Sp’ this proof reading symbol stands for
c. Speaking d. None a. leaving space b. Insert comma
c. Full stop d. Spelling mistake
10. Which type of abbreviations is PRO (Public Relationship
Officer) stands for. 25. ‘Pron’ stands for TM
a. Field abbreviations b. Personal abbreviations a. Problem with final-ed b. Problem with pronoun
c. Commonly used abbreviations d. None c. Problem with parallel form d. Problem with final s

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11. ‘________’ is the third in Hatchman’s business abroad . 26. _________generally takes place as a supportive form of
Complete the blank using a cohesion. communication.
a. It b. The estate a. Written b. Non-Verbal
c. This d. Their c. Verbal d. Oral

12. While writing a business letter it is important that your 27. There are ________ punctuation categories.
letter be a. 7 b. 11
a. Short and specify b. Short and direct c. 12 d. 14
c. Concise and correct d. Concise and direct
28. _____________ encloses the words of a speaker.
13. Our businessPh:
letter011-65439499,
is drafted in two styles i.e 65066565/ 6/ 7,mark
a. Quotation 28013999 b. Colon
a. Blocked and halved b. Blocked and semi- c. Apostrophe d. Semi-colon
blocked
c. Halved and semi-blocked d. Semi-blocked and halved 29. The person who co-ordinate G D is called.
a. Co-ordinator b. Assistant
14. Components of memo are c. Moderator d. Mediator
a. Header, Summary, Action, Purpose
b. Header, Presentation, Summary, Action 30. Economic , social, political, sports/film related and it based
c. Header, Purpose, Summary, Action topics are the categories of which type of G D.
Page No.2
a. Knowledge based G D b. Topic based G D c. Press release d. Fax
c. Abstract based G D d. Case based G D.
47. _____ and _____ are used to send formal business letter.
31. An interview is a meeting for which purpose. a. Fax and Telegrams b. Telegrams and e-mails
a.Speacial Purpose b. Common Purpose c. Fax and letter d. Fax and e-mail
c. Occasional Purpose d. None
48. The primary function of the Minutes is. TM
32. _______ Interviews are conducted to assess the work of a. Suggest their views. b. Record the decisions
an employee. made
a. Open b. Personal c. Put forward your problem d. Co-relate yourself

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c. Common d. Appraisal
49. The main part of an agenda are ______ and ______.
33. “Her daughter is travelling” The girl has not come home yet a. Heading and body b. Body and enclosure
.following sentence is an example of. c. Order of the day and body d. None
a. Reference b. Lexical Replacement
c. Ellipses d. Subsitution 50. The paragraph of a memo is to be concised with in
a. 5 lines b. 5 lines or less
34. Which is not a part of Engelberg’s 7 approach. c. 5 lines or more d. None
a. Physical b. Promotion
c. Process d. All the above 51. Which bibliography maintains the records only of the best
Ph: of011-65439499,
35. The precise writing owr own details in todays 65066565/
world is
books.
6/ bibliography
a. Subject 7, 28013999 b. Unit bibliography
a. Resume b. Biodata c. Author bibliography d. None
c. Curriculam Vitae d. Introduction
52. ‘The’ is called as a
36. Advertising that sells the organization to its various a. Indefinite article b. Definite article
publics. c. Both d. None
a. Feature advertising b. Product advertising
53. Rearrange the following modes of preparation of material.
c. Corporate advertising d. None
i. Introduction TM
ii. Geographical context
37. “Buy Now, While stocks last” is an example of iii. Analysis of data iv. Result
a. Soft-sell closing b. Induse desire v. Discussion
c. Hard sell a. i, iii, ii, v, iv b. i, ii,iii,v, iv

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d. Create interest
c. i, v, iii, ii, iv d. i, ii, iii, iv, v
38. How many types of resume are there
a. 2 b. 3 54. While writing a resume
c. 4 d. None a. Split your knowledge with the field of expertise required by
the employer.
39. Initiated , Determined, Allocated are the ------------- words. b. Be Consistant
a. Semantic b. Gambit c. Be very ethical
d. None
c. Action d. Complicated
55. ______ and _______ contains the information about the
40. ‘Concrete ‘ Nouns are used in
a. Personal nounsPh: 011-65439499, 65066565/ 6/ 7, 28013999
report in a nutshell.
b. Business reports a. Precise, Summary b. Abstract, Summary
c. Any fact discription d. All c. Thesis, Precise d. None
41. The space & distance which we choose to keep from 56. Homonymes are the words having.
people is called a. Different spellings but same sound
a. Oculesics b. Kinesics b. Different sounds but same spelling
c. Proxemics d. Haptics c. Different spellings and different sounds
42. Your co-workers in an organization are said to be as
d. Differing spelling and meaning but same sound TM
a. Unions b. Peers 57. What is the life blood of organisation.
c. Subordinates d. Collegues a. English b. Society

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c. Communication c. Interaction
43. Relying on the outside surces for raw materials and
components is a function of. 58. Informal communication leads to
a. Intermediaries b. Consumers a. Negligence and disobedience b. The successful output
c. Stakeholders d. Supplyers c. Determined result d. Wastage of time

44. The levels of an organization is referred as 59. For the meeting conduction one requires a group of _____.
a. Organization Pyramid b. Authority Chart The notice of a meeting contains an
c. Management Hierarchies d. Official Pyramid a. Manager, Director, and Secretory; Agenda
b. Director, Secretory and Standard period of notice; Topic
45. Jargon , SlangPh: 011-65439499,
and Metaphors are the avoiding 65066565/
tips of 6/ 7, 28013999
c. Chairperson,Secretory and a standard period of notice;
a. Writing good b. Good speaking Agenda
c. Good listening d. Good personality d. None

SECTION 2 60. Rearrange the guidelines for preparing an agenda.

i. Make an agenda specific
46. In business communication the pseudo-news story refers ii. Specify start and finish time
to which method of communication. iii. Keep the number of items within reasonable limits so that
a. e-mails b. Telegrams enough time is alloted for discussion.
iv. Avoid topics best handled by an individual or subgroups.
 Page No. 3
v. Seperate the information exchange and problem analysis interview
from problem solving. comes under which behaviour .
a. i,iv,iii,v,ii b. i,ii,iii,v,iv a. Body language b. Establishing rapport
c. v,iv,iii,ii,i c. i,iii,iv,v,ii c. The greeting d. Vocalics

61. For which subject do the ‘CHICAGO’ bibliography deals 75. While interviewee one should
with. a. Adopt a positive attitude TM
b. Prepare in advance
a. Used for all subjects in the real world . c. Dressed up casually d. Enter decently
b. Used for medicine, health and biological sciences.
c. Used for psychology education. 76. Define Buffer

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d. Used for literature, art and humanities a. This is positive statement that lessens the impact of bad
news.
62. The heading of the meeting contains _____, _____ and b. This is negative statement that lessens the impact of bad
_____ of the meeting. news.
a. Date, time and location b. Date, location and topic c. This is negative or neutral statement that lessens the impact
c. Heading, body and date d. Heading, date and time of bad news.
d.This is neutral or positive statement that lessens the impact
63. “Calls for apologies” and rules on disagreement follows in of bad news.
a. Formal meetings b. Informal meetings
c. Charity meetings d. None 77.What tries to link a new or weak product to more estab-
Ph: 011-65439499, 65066565/
64. This is a miniature version of memo which defines all
6/brands.
lished 7, 28013999
a. Corporate Sponsorship b. Corporate umbrella advertis-
important information have to be mentioned there. ing
a. Action b. Summary c. Advocacy advertising d. Public service advertising
c. Concise d. Precise

65. Which of the following statement is correct. 78. ‘AIDA’ stands for
i. The miniature version of memo is called an action. a. Attention, Intelligence, Despirate and Action
b. Action, Interest, Depth and Attention
ii. Only officers authorized to issue them can issue memos
concerning disciplinary action. c. Attention, Interest, Desire and Action TM
a. True b. False d. Action, Interest, Despirate and Attention
c. Both true c. Both false
79. The “Manuscript Format” is specialized format for which

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66. The comprehensive list of the various sources of informa- type of reports.
tion we have used in our performances. a. Longer reports b. Shorter reports
a. Ingredients b. Bibliography c. Medium reports d. All reports
c. Recipe d. None
80. The three main principles of precise writing are
67. The standard for english language are based on the way a. Coverage,Communication,Complete
english spoken in b. Condensation, Communication, Complete
a. U.K b. U.S c. Comprehensation, Coverage, Communication
c. Europe d. U.K and U.S d. Condensation, Comprehensation, Coverage

a. Dis
Ph:prefix
68. Add the proper 011-65439499,
to the given word ‘spelt’.65066565/
b. Mis
6/ 7,
81. What 28013999
are the characterstics of communication.
i. It involves a sender and a reciever of information.
c. Off d. None ii. It is successful when the reciever interprets the meaning in
the same way as that intended by the sender.
69. “Jordan lost his favourite basket ball”. Find the error in the iii. It could be verbal and nonverbal
sentence. iv. It is unavoidable
a. Spelling error b. Insert a comma a. i,ii b. All
c. Close up the space d. Wrong word c. ii,iii d. None
TM
70. Which one is not the part of using correct punctuation. 82. Noise is classified under the factors
a. Changes the meaning i. Cultural noise ii. Physical noise
b. Punctuation decides the combination of two words to make iii. Physiological noise iv. Psychological noise

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a phrase or a clause. a. i,ii,iii b. ii,iii,iv
c. Punctuation can helps in creating effects fo the style of
c. All d. None
writing
d. Punctuation is used to give only attraction.
83. Organization Action and Individual Action is a step to
71. Which punctuation mark is said to be a ‘period’ in i. Update our communication
American English. b. Semantic barrier in communication
a. Comma b. Semi-colon c. To create a climate of openness
c. Hyphen d. Full stop d. Overcoming the barriers of communication
from problem solving.
a. i,iv,iii,v,ii b. i,ii,iii,v,iv
Ph: 011-65439499, 65066565/
72. “The spanish speaking members were united” find the
mistake in a given sentence. c. 6/ 7,
v,iv,iii,ii,i 28013999 c. i,iii,iv,v,ii
a. Question mark is missing b. Colon has to be inserted
c. Hyphen is missing d. Dash is to be inserted SECTION 3

73. Which is the second largest section in G D’s. 84. Read the lines and in each sentence you will find M(main
a. Political topic b. Economic topic idea) and S(supporting detail). Identify M or S.
c. Knowledge based topic d. Social topic “The moons gravity pulls the earth’s ocean it as it moves
round the earth.(M/S). Then it lets them go again.(M/S). These
74. The involvement of nods and gestures while giving
Page No.4
movements of the oceans are called tides. (M/S). The sun also 94. Match the column
affects the tides.(M/S). i. Preliminary part l. Entiquette
a. M,S,M,S b. M,M,S,M ii. FYI m. Techical specification
c. M,S,S,S d. M,S,S,M iii. AIDA format n. Persuasive message
iv. “P’s & Q’s” o. Executive summary
85. p.a. is an abbreviation of v. Appendix p. Acronym
a. Commonly used b. Yearly a. o,m,l,p,n b. p,n,o,m,l TM
c. Personal abbreviation d. None c. p,l,n,o,m d. o,p,n,l,m
86. Complete the blanks with appropriate conjuctions. 95. Fill in the blanks.

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i. I’ll tell her ____ when I see her. i. A meeting without an agenda and convergence is a meeting
ii. The job is badly paid ____ so I m looking for another one. that lacks ________.
iii. _____ we have so much to do, let’s delay descussing this ii. Show case is a _____ sent to individual employee.
until our next meeting. iii. Project site and factory visits are part of _____ communica-
iv. We are not making much profit _____ we need to raise our tion with shareholder.
prices.
iv. Readiblity is determined by _______.
a. but , since, so, an b. when, it, though, then
a. structure, notice, crises, sentence length.
c. and, so, although, since d. when, so, Since, so
b. formatted, memo, advertising, wordlimit.
87. While writing a complaint letters your language be ____ , c. proper feedback, memo, advertising, wrdlimit
d. formatted, notice, MD, sentence length.
Ph: 011-65439499,
you are making is _______.65066565/ 6/ 7,
avoid being ____ , angry or threatening even if your complaint
is ____ . The complaint 28013999
a. Diplomatic, sarcastic, genuine, legitimate.
b. Legitmate, diplomatic, genuine, sarcastic. ANSWERS
c. Polite, offensive, real, legitimate
d. None
SECTION 1
88. Even though we are declining someone’s appraisal, we 1b 2d 3c 4c 5b 6b
should not forget to ____and state the _____ of declining.
a. Attend, reason
7a 8d 9b 10a 11c TM
12d
b. Invite them, circumstances 13b 14c 15a 16d 17a 18d
c. Ignore, fact 19d 20b 21b 22a 23a 24d
d. Thank, reason

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25b 26b 27b 28a 29c 30b
89. Which one is not a minute of meeting. 31a 32d 33b 34d 35c 36c
i. The name of the unit e.g. Finance committeee 37a 38c 39c 40b 41c 42b
ii. The date, time and place of a meeting.
iii. Name of the chairperson of a meeting. 43d 44a 45a
iv. Names of members present, of those who attended and not
attended. SECTION 2
v. Record of transaction.
a. i, ii b. v 46c 47d 48b 49a 50b 51d
c. iv, v d. None 52b 53d 54c 55b 56d 57c
Ph: 011-65439499, 65066565/
90. A piece of writing which is essentially based on statement
58a 6/ 59c
7, 28013999
60c 61a 62a 63c
of 64b 65b 66b 67a 68b 69c
facts of a situation, project or process of test and it should be 70d 71d 72c 73d 74b 75a
supported by an evidence.
a. Memo b. Technical report
76d 77b 78c 79a 80d 81b
c. Essay d. Research 82b 83d

91. The two functions of an apostrophe are______and_____.

The fullstop is identified as ___ whereas a ___ is used to unite SECTION 3 TM
words. 84a 85b 86d 87a 88d 89d
a. Superior, different, dot, dash. 90b 91d 92a 93b 94d 95a

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b. Highlighten, different, dot, hyphen.
c. To indicate possession, contraction, dot, dash.
d. To indicate possession, contraction, dot, period.

92. What are abstract topics ?

a. Such topics that you do not really need any knowledge
about the topic you speak on it.
b. Natural topics based on IT feature prominently.
c. Topics which may be direct and encompass the descipline.
d. Topics depend on the politics.

93. What is a Case?Ph:What011-65439499,

are its two categories? 65066565/ 6/ 7, 28013999
a. Narration of an accident; Business and General.
b. Narration of a situation or an event; Business vs General
and Individual vs Group.
c. Narration of a comedy show; Business vs Individual and
General vs Group.
d. None