THE HOUSEKEEPING DEPARTMENT

LEARNING OBJECTIVE
Understand the importance of housekeeping and

responsibilities of the department Know about the various personnel in a housekeeping List the personal attributes required in housekeeping personnel Understand the coordination between housekeeping and other hotel departments

THE HOUSEKEEPING DEPARTMENT

Factors that are considered importance for guests: 1. 2. 3. 4. 5. 6. Cleanliness/appearance Good service Facilities Convenience/location Price/reasonable rates Quiet and private

DEFINITION
Provision of a clean, comfortable, safe and aesthetically appealing environment. Or Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings.

IMPORTANCE OF HOUSEKEEPING
ROOMS F&B HOTEL RETAIL OUTLETS OTHERS
Minimum

50 %

RESPONSIBILITIES OF HK :
1. Care and comfort 2. Sense of welcoming atmosphere 3. High standard of cleanliness 4. Supply linen and uniforms 5. Laundering requirements 6. Floral decoration and landscaped areas 7. Lost & found articles

HOUSEKEEPING PERSONNEL
Generally, housekeeping staff can be divided into three categories:
Managerial Executive housekeeper, head housekeeper

Supervisory Assistant housekeeper, floor housekeeper, linen room supervisor, public area supervisor, etc.

HOUSEKEEPING PERSONNEL

Unskilled Room attendants, housepersons, cloakroom attendant, etc

PERSONAL ATTRIBUTES OF HK STAFF

loyalty Pleasant personality Personal hygiene Memory Physical fitness Eye of detail ATTRIBUTES Punctuality

Courtesy

Cooperation

Calm demeanor
Right attitude Tact and diplomacy

Adaptability Honesty

COORDINATION WITH OTHER DEPARTMENT

Front office
laundry maintenance

Sales and marketing

security
HOUSEKEEPING

Personnel

F&B

Purchases

Stores