Professional Documents
Culture Documents
OVERVIEW OF RETAILING
RETAILING
consumer
Relationships among retailers & their suppliers
• Complex relationships among retailers & their
suppliers must be understood:
1. Retailers are part of the distribution channel;
Retailer’s
strategy
Popularity of stores
2. Importance of developing &
applying a retail strategy
Any retailer should apply these 6 steps:
1. Define the type of business in terms of the goods or service
category & the company’s specific orientation
2. Set long-run & short-run objectives for sales & profit, market
share, image,…
3. Determine the customer market to which to appeal on the
basis of its characteristics & needs
4. Devise an overall, long-run plan that gives general direction to
a firm & its employees
5. Implement an integrated strategy that combines such factors
as store location, product assortment, pricing, & advertising &
displays to achieve objectives
6. Regularly evaluate performance & correct weaknesses or
problems as they are observed
3. Marketing concepts applied to retailing
customer orientation
Retailing Retail
Coordinated effort concept strategy
Value-driven
Goal orientation
1. Customer orientation: retailer determines
the attributes & needs of its customers &
endeavours to satisfy these needs to the
fullest
2. Coordinated effort: retailer integrates all
plans & activities to maximize efficiency
3. Value driven: retailer offers good value to
customers, whether it be a discounter or
upscale; i.e. prices appropriate for level of
products & customer service
4. Goal orientation: retailer sets goals & then
uses its strategy to attain them
Unfortunately, this concept is not grasped by all
retailers:
• Some indifferent to customer needs, plan
haphazardly, , have prices that do not offer value,
& have unclear goals
• Retailing concept is easy to adopt
• 3 issues that relate to a retailer’s performance in
terms of retailing concept:
1.Total retail experience
2.Customer service
3.Relationship retailing
Total retail experience
• Irrespective of the type of outlet, shoppers encounter a total
retail experience in making a purchase