Brian Allan KoonKeung CHAN

Freelancer at Freelance
(+60) 0162227764 | backkhan@hotmail.com | 47 years old | Balakong, Selangor

Experience Previous Education

29 years Academy Manager Ruyi Holdings Sdn Bhd Universiti Putra Malaysia Master, Business/ Management (2003) Universiti Putra Malaysia Bach Degree, Business/ Management (2001)

Expected Salary: MYR 9,500

Nationality

Malaysia

Experience
Jan 2014 - Present (1 day)

Freelancer
Freelance | Kuala Lumpur, Malaysia
Monthly Salary MYR 9,500

Role: I am freelancing, conducting teaching and doing training with partners I search for information of topics required for conducting training and I come up with powerpoint for presentation I search for training videos related to the topic of presentation I search for games, activities or ice-breakers related to the topic of presentation I prefer topic and have them send for approval I do writing for blog.

Dec 2012 - Dec 2013 (1 year )

Academy Manager
Ruyi Holdings Sdn Bhd | Kuala Lumpur, Malaysia
Monthly Salary Achievements: Good response from participation and good participation during activities and discussion Role: Setting up of the academy Application as an ITEC centre Conduct soft skills training for staff Prepare materials for soft skills training Arrange collaboration with other institutions Prepare certification format and pricing Prepare write-up of the academy and brochures All ad-hoc projects given by the company to assist other departments MYR 8,000

Apr 2012 - Nov 2012 (7 months )

Training Manager
AMBANK GROUP BERHAD | Kuala Lumpur, Malaysia
Monthly Salary MYR 6,500

Achievements: Able to get response from the participants and able to ensure participation from them during activities

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Role: -

Assist Head of Training in overall management of learning and development activities in line with the
Banks policies and standards

Directly involved in the delivery of customer service, sales & leadership based training across the
market

Oversees soft skill training initiatives and coordination for regions: East Malaysia (every districts in
Sabah and Sarawak) and Central (Kuala Lumpur, Selangor D. E.)

Design, develop and deliver training modules based on the business and organisational needs Evaluates training effectiveness by reviewing post training feedbacks to track training progress Direct involvement on one-to-one coaching with branch managers to enhance the application of the
AmAzingWay sales & service methodology and personnel development

Coaching sessions also involved selected staff members from various customer involved positions at
the branch

Assists in the enhancement of mystery shopper programme's performance and development through
the application of the AmAzingWay

Jun 2011 - Mar 2012 (9 months )

Vice President - Group Training

OSK Investment Bank Berhad | Kuala Lumpur, Malaysia
Monthly Salary MYR 6,500

Achievements: A very successful diplomatic trainer, and administrator in the group training department Role: Assist Head of Training in overall management of learning and development activities in line with the Bank's policies and standards Provide guidance as a content expert in implementing organisation's core training curriculum covering technical skills, soft skills and leadership development programmes Design, develop and conduct soft skills programmes Plan and conduct Training Needs Analysis Manage training budget and perform budgetary controls Devise development plan, assessment methods and systems to measure training effectiveness Supervise Training Administration team, manage training database and management reporting Conduct in-house soft skills programmes (customer service, personal, interpersonal effectiveness and managerial development series) Design, develop and facilitate training sessions through partnership with training providers and line managers to achieve set goals Work with assigned business units to understand business requirements and provide solutions to bridge competency gaps Coordinate and facilitate other training activities and to ensure the smooth implementation of the training plan Establish, manage and review training guidelines and policies to ensure alignment with the Bank's expectations and compliance

Jan 2011 - May 2011 (4 months )

Freelancer
Freelance | Kuala Lumpur, Malaysia
Monthly Salary MYR 6,500

Role: I was freelancing, conducting teaching and doing training with partners I was also learning and observing training from experience trainers I search for information of topics required for conducting training and I come up with powerpoint for presentation I search for training videos related to the topic of presentation I search for games, activities or ice-breakers related to the topic of presentation I prefer topic and have them send for approval Qualities: Copyright @ 2014 JobStreet.com


Jul 2007 - Dec 2010 (3 years 5 months )

more than 14 years working experience in learning and development People-oriented, self-motivated, conscientious and organized Good training and facilitation skills Able and willing to travel intensively (within and outside Malaysia)

Programme Coordinator/Manager cum Senior Lecturer

Legenda Education Group | Negeri Sembilan, Malaysia
Monthly Salary MYR 5,500

Achievements: Been a good and supportive mentor to students Learn to manage at first UEL programme and later foundation programme Learn about Malaysian Qualifications Agency (MQA) accreditation for the College Role: Undertakes administrative works and coordinates activities in support of organisational objectives Responds to inquiries concerning programme and related information on access policies and procedures Prepares and reviews reports on the programme concerned to management Collects and analyse data associated with the programme and report on the outcomes Resolves problem concerning the programme provided or personnel affected Highlights to senior management on matters that required their attention and urgent decision for implementation Reviews and develop programme system and procedures Manage administrative support functions to other programmes Lecture subjects like Customer Service Operations & Excellence and Studying for Business under UEL degree programme, Consumer Behaviour for Diploma programme and School Briefing under We Care Centre and Marketing for foundation programme Coordination of lecturers and students under the programme, doing administrative works under the programme, attend meetings for the programme and preparing academic course files for MQA visit Helps with new and senior students registration Assist new lecturers teaching the programme, assign subjects for students in the programme Prepare and set examination questions Meeting with parents to explain the students situation and explaining to parents regarding the programme Mentoring, counseling and assisting students Coordinating for International students from China, Pakistan, Bangladesh, India, Indonesia, all countries in Middle-East, all African countries and Kazakhstan

Nov 2003 - Jun 2007 (3 years 7 months )

Lecturer
Tunku Abdul Rahman College | Kuala Lumpur, Malaysia
Monthly Salary MYR 4,400

Achievements: Good rapport with students, changing their mindset into doing well and becoming a better person and do more challenging things Role: Lecturing advance diploma students in the field of business management, marketing, hr, organisation theory and IT applications Encourage the use of English extensively, handle classes with >200 students, unit planner & leader, moderator, set exam papers Assessing students oral presentation and writing skills for Case analysis reports Taught matured students Writing up new course programmes and synopsis Adviser for students on Case Study competition Provide counselling for students Copyright @ 2014 JobStreet.com

Jul 2001 - Oct 2003 (2 years 3 months )

Tutor/Teaching Assistant/Lecturer
Universiti Putra Malaysia | Kuala Lumpur, Malaysia
Monthly Salary MYR 3,500

Achievements: Students knowledge in the subjects improved under my tutorship Role: Assisting the professor or lecturer in easing the students in understanding the subject Giving lectures during the absence of the lecturer Teach as a part-time lecturer when not enough lecturers Marking tutorials and assigning homework to the students Assisting the lecturer in setting the examination questions Edit and proof-read for the professor or lecturers book Tutor for executive program working adults

Apr 1994 - 1997 (2 years 8 months )

Regional Marketing Executive - Labuan F. T., Sabah region, Lawas and Limbang, Sarawak
Jotun (Malaysia) Sdn Bhd | Labuan, Malaysia
Monthly Salary MYR 3,500

Job Accomplishment: Handles the regional base office single-handed while maintaining a good, strong storage, supply and delivery coordination point to all offshore rigs and platforms Duties: Daily operations of base office Distributors' sales target Identify & develop potential areas Accounts collection, Discrepancy rectification Technical customer service Pricing, Order & shipping liaison Inventory & warehouse Strategic planning Reason for leaving: Retrenched due to downturn of the economy in Malaysia

Jan 1989 - Mar 1994 (5 years 2 months )

Administrator cum Credit Controller & Sales Manager

Win Hin Machinery (S) Sdn Bhd | Sabah, Malaysia
Monthly Salary MYR 4,000

Job Accomplishment: Took over the paint division when the principal threatened to cut us off as the distributor and was very successful in achieving the sales quota Rebuilt the strained relationship between the principal and the company Start the lubricant division single-handled and was able to achieve the best sales for the region and won a trip to China Description of Duties: Correspondence and application of all commercial and government licenses Company annual dinner and outings Import declaration and costing Recruitment - screening and public relations Accounts receivable collection and accounts discrepancy rectification Credit application approval, invoicing and statement of account Finance liaison and petty cash control Potential prospects identification and development Quotation and tendering Copyright @ 2014 JobStreet.com

 Technical customer service Product knowledge presentations

1988 - Jan 1989 (1 year )

Marketing Administrator
Australian Proprietary | Western Australia, Australia
Monthly Salary MYR 2,500

Description of Duties: Correspondence, advertising scheduling and petty cash control Marketing strategy implementation Sales coordination, order processing and delivery Meeting and training arrangement

Jan 1987 - Jan 1988 (1 year )

Club Coordinator
Kota Kinabalu Club House | Sabah, Malaysia
Monthly Salary MYR 1,500

Description of Duties: Process membership application Members' fees collection Club's policies and procedures implementation Customer service and complaints Petty cash control, banking and payroll preparation New members' orientation dinner

Education
2003

Universiti Putra Malaysia

Master's Degree in Business Studies/Administration/Management | Malaysia
Major CGPA InformationTechnology 3.67/4

2001

Universiti Putra Malaysia

Bachelor's Degree in Business Studies/Administration/Management | Malaysia
Major Grade Marketing Grade B/2nd Class Upper

I have obtained Dean's List a couple of times for the period of my Bachelor degree. My CGPA is 3.266/4.00

1986

Royal Melbourne Institute of Technology

Tertiary Orientation Programme (TAFE)
Major Grade Business Studies Pass

Skills
Advanced Education, Marketing, Adminstration, MS Office, Training & Development, VTO & TTT certificates

Languages
Copyright @ 2014 JobStreet.com

Proficiency level: 0 - Poor, 10 - Excellent Language English Bahasa Malaysia Chinese Spoken 10 10 10 Written 10 6 0 Relevant Certificates -

Jobstreet English Language Assessment (JELA) Date Taken 26 May 2011 Score 38/40

Additional Info
Expected Salary Preferred Work Location MYR 9,500 Kuala Lumpur, Selangor, Australia & New Zealand

Other Information SUBJECT: TO WHOM THIS MAY CONCERN Dear Sir or Madam, I am a 47 years old male, mature and confident with tacit experience both in corporate as well as academic. I have profound interest in education, training and human assets development as I have been in the education industry for more than a decade. I have the sharp analytic and strong observation skills which provide me the venue to continuously upgrading, improving and learning new things by challenging myself in a different, new working situation. I have VTO (Vocational Training Officer) certificate by SKM (Malaysian Skills Certificate) and TTT (Train the Trainer) certificate from the Ministry of Human Resources. I am working with Ruyi Holdings Sdn Bhd as the Academy Manager, conducting soft skills training for all the staff in domestic and international offices and setting up a new vocational academy centre for the company. I was working with Ambank Group Berhad as the Training Manager, conducting soft skills training for bank employees throughout Malaysia. I was with OSK Investment Bank Berhad as the Vice President for Group Human Resources under the unit of Group Training, conduct soft skills training for employees of domestic and regional offices. I would also like to explain my interest in human assets development as I have been planning to pursue my PhD in the field of talents development as the issue of why some individuals can perform and progress much better, living up to the expectation of the community, society and industry while many cannot. In my opinion, it can be more to matching of interests, then skills and knowledge in order to bring out the best in people so that they can excel but depending on the attitude of each individual. I have a Master degree in Management (IT) and Bachelor of Business Administration (Honours)-Marketing and my teaching exposure included both young adult and matured students. I have IELTS with band 7 and TOEFL with 603 points. For me, having corporate experience gives me an upper hand, incorporating industry requirement for my dissemination of knowledge and learning to my students. I have taught marketing subjects such as International Marketing, Services Marketing, Marketing and E-Marketing and I teach management subjects such as Human Resource Management, Management, Organisation Theory & Management, Consumer Behaviour, Customer Service Operations & Excellence, Studying for Business and Case Studies. I am also exposed to Edexcel programme. Besides being based at the School of Business, I am also seconded to fashion school to teach marketing and management. My current monthly salary is 8,000.00 and my expected salary is 9,500.00 which is in accordance to the level of position description and responsibilities together my level of qualification, expertise and years of experience. I know I have the ability to fulfill all the required responsibilities in any new position as I am a PDC (passionate, dedicated and committed) individual. I look forward to a career with your organisation and thank you for your time and attention given to my application. MyJobStreet Personality Result: Copyright @ 2014 JobStreet.com

Me at work: Makes friends easily, loves people, no hold grudges, thinks up new activities, creative, colourful, inspires others, charms others to work, likes activities, optimistic.

About Me
Telephone Number Address (+60) 60-0162227764 A-3-13, Block A, Apartment Desa Ria, Jalan Persiaran Impian, Taman Impian Ehsan, 43300, Balakong, Selangor, Malaysia

Overview and Core Competencies

The following attributes, qualities and competencies are founded on my achievements, academic qualifications and work experience and feedback I have received from management, colleagues and customers with whom I have worked: A passionate, dedicated and committed body and soul to his work and organisation Well developed research and analytical skills Demonstrated ability to resolve problems creatively and quickly Highly effective intellectual capabilities supported by the ability to apply them to real world issues Strong administrative, organisational and coordination skills Demonstrated ability to identify areas for improvement and to devise and successfully implement workable solutions Excellent written communication skills, including the ability to prepare, edit, refine and produce well-argued, persuasive and lucid reports and other documents Proven ability to make an effective contribution to the performance of a team Demonstrated capacity to exercise initiative, accept challenges and apply creativity to overcome obstacles A high level of professionalism, discipline and dedication to achieving tasks on time to a high standard Outstanding customer service skills emphasising a focus on customer needs and resolving customer issues to their satisfaction Language Written: English, and Bahasa Melayu Language spoken: English, Mandarin, and Bahasa Melayu Dialect spoken: Cantonese, Hokkien, and Hakka

Teaching Experience while in the Corporate

1990 - 1993 Kinabalu Commercial College Part-time lecturer for Conversational English for Beginners Achievements: High student retention and satisfied students Role: To teach the correct way of conversing in English; intonation and pronunciation, for adults who normally feel shy to speak English confidently in public

Working Part-Time while Studying in UPM

Jun Nov 1998 Shangri-La Hotel Telemarketer Dec Nov 1999 Enrich International Customer Support Dec 99 Jun 01 Universiti Putra Malaysia Research Assistant

Training Participated
Courtaulds Coatings (M) Sdn Bhd Sales and Technical Knowledge on "Painting, Blasting and How to Sell?" Petronas Dagangan Bhd Product Knowledge on "What is your product and Who to sell?" Copyright @ 2014 JobStreet.com

Rogen International New Business Development System Workshop I New Business Development System Workshop II Paul & Daniel's Associates The Professional Selling Cycle Kolej Tunku Abdul Rahman Evaluation of Teaching Reading in the Content Area Teacher Development Workshops The Psychology of Learning & Motivation Effective Classroom Management & Communication Testing and Measurement in Teaching Effective Lesson Planning Universiti Putra Malaysia (Graduate School of Management) Program Corporate War Game (TeamBuilding)

Professional Agency Examination

Peperiksaan Pra-Kontrak Insurans Persatuan Insurans Nyawa Malaysia

Club, Association and Political Party

Rotary Club of Labuan F. T. Sergeant-at-Arms (1994/1995) Secretary (1995/1997) Member (1997/1998) Kwong Wei Siew Association of Labuan F. T. Member (1995 - 1997) Assistant Treasurer (1997 - 1999) Party Gerakan of Labuan F. T. Member (1995 - 1997)

Professional Membership
Member (OM021087) - Malaysian Institute of Management

Computer Proficiency
Microsoft Office Word, Excel & PowerPoint Front Page, Microsoft Project, Visio, COCOMO 2, and Swish v2.0

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