Education, Accreditations and Affiliations

M.S.W. (Master of Social Work), Gerontology and Family Therapy, The Catholic University of America, May 1990, 4.0 GPA B.A., Psychology, Wake Forest University, 1985, Cum Laude, Honors Psychology Program Certified Baldrige Examiner, North Carolina Awards for Excellence; 2008 to 2010

Professional Employment History

Consultant May 2010 Present ; and June 1995 July 2005 Private Practice
Consult using a variety of interventions: needs analysis, facilitation, instructional design, teaching, evaluation, teambuilding, leadership development, coaching, process improvement, change management initiatives, client service efforts, and strategic planning Clients include: Relias Learning, Percensys Core Learning, LLC; The Management and Personnel Services Group; The Carolinas Center for Medical Excellence; Nortel; Wake County Human Services; Eno River Association; Sharon Thompson Law; NC GALA; Alliance of Aids Services - Carolinas; Meridian Health Care, Equality NC; American Cleft PalateCraniofacial Association.; GKN Automotive; MedAmerica; PhyAmerica, ADV; Public Utilities Relations Employee Association.; Randolph County Mental Health; Health Ed; Loris Community Hospital; Aging Family Services

Performance Improvement Director January 2008 May 2010 The Carolinas Center for Medical Excellence
Executive Staff and Corporate Leadership Team Member with supervisory duties Led corporate strategic planning processes Implemented performance and process improvement throughout the bi-state organization using Baldrige Criteria for Performance Excellence as a framework Directed Balanced Scorecard Measurement Program, Internal Quality Management Program, and Staff Engagement Survey initiatives Educated staff through quality improvement training and creation of SharePoint web pages Assisted with 360 performance evaluation process, proposal writing and reviews, root cause analyses, focus groups, and after action evaluations

Assistant Vice President January 1994 March 1997 PhyAmerica

Second-in-line operations and supervision responsibility for Client Services Division Counseled management, physicians, and employees on process improvements to maximize effectiveness Designed and delivered training and materials (including contribution to a 200+ page manual) addressing leadership, teamwork, interpersonal communication, and customer service skills Researched and wrote comprehensive reports analyzing operations, leadership, patient flow and satisfaction

Robin Gault-Winton| Page 1 of 1