NICOLE ALVAREZ

8915 Datapoint Apt. 43B San Antonio, Texas 78229 (210) 685-0672 n.alvarez3000@gmail.com alvareznicole@weebly.com Objective To acquire a position with a progressive and successful organization, using my education, work experience and skills, with the potential for advancement and growth. Education University of Texas at San Antonio Bachelor of English: Language and Literature Major GPA 3.5 Honor Roll Texas Public Education Grant Work Experience English Language Services, San Antonio, TX January 2014- Present Administrative Assistant Proficiently assist the Academic Director of ELS through fielding incoming inquiries about ELS services, responsible for updating and submitting student transcripts, maintaining up-to-date student records, producing student certificates upon completion. J. Crew Call Center, San Antonio, TX June 2011- June 2013 Search Specialist Accountable for assisting customers and retail associates with locating items via store or distribution center, providing efficient and friendly customer service, cash handling responsibilities, coordinating projects with South Texas Blood & Tissue Center and United Way. University of Incarnate Word, San Antonio, TX May 2012- Present Proctor Responsibilities include accurately and promptly registering ESL (English as a Second Language) students for exam, providing clear communication and direction to students in regards to test format, actively monitoring students during the test and collecting answer booklets. San Antonio, TX May 2011 June 2010- May 2011 August 2010- May 2011

G.H.C. Group, LLC, San Antonio, TX July 2009- Present Personal Assistant Duties consist of productively fielding incoming phone calls and mail, maintaining filing cabinet, assisting in budgeting current investments, scheduling business meetings and organizing family events. University of Texas at San Antonio, Texas June 2010- January 2011 Student Library Assistant Tasks included consistently assisting patrons at the circulation desk and fielding incoming phone calls and mail, executing daily book drops, filing, and book deliveries to surrounding departments, inspecting classification system through daily shelf reviews.

Relevant Skills Excellent written and verbal communication skills Exceptional customer service skills Extremely productive in a high volume, high stress, environment Accustomed to heavy telephone usage

References Jared Perminter, J.Crew Call Center (210) 306-9494 Henry Whitehead, G.H.C. Group, LLC (956) 334-6644 Omar Somar, University of the Incarnate Word, (210) 805-3023